Smiths Group plc

Account Manager

• Results-oriented Sales Account Manager responsible for targeting potential accounts to drive market share and revenue growth.
• Cultivates and maintains critical corporate-level relationships with existing customers, securing orders and quotation opportunities through technical presentations, visits, and phone contact.
• Establishes strong professional relationships with key customer personnel across various department.
• Job Responsibilities: Identify new business opportunities within key accounts to grow market share and support project bid activities.
• Manage pre- and post-order execution, focusing on key account management to strengthen relationships and drive market share across the JC product range.
• Oversee sales activities and expenses within budget, ensuring all agreements follow the approval process for both the customer and John Crane.
• Collaborate with sales, marketing, and engineering departments to deliver optimal solutions and secure contracts within budgeted pricing and margin standards.
• Manage key accounts, addressing service issues and handling all sales reporting, including forecasts, actual results, and variance analysis to mitigate negative variances.
• Conduct market and competitor analysis to identify growth opportunities and provide insights to the Director of Sales and Marketing while upselling and expanding revenue with existing clients.

Sales Account Manager

Field Engineer

• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites.
• Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
• Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
• Conducts follow up calls with the customer to ensure satisfaction of work.
• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Must be able to respond to emergency and non-scheduled calls for service within established response time goals.
• Completes all scheduled maintenance within required deadlines.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Order, install, and return parts and manages repair parts cycle time.
• Maintains an accurate inventory of parts and tools.
• Maintains currency on all technical certifications.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Looks to senior level FSTs for knowledge growth and support when needed.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
• Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies.
• Maintains clear and concise business communication proficiency, both oral and written.
• Establishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs while maximizing revenue.
• Must submit expenses, time cards and other administrative tasks within the specified timelines.
• Travel, overtime and work hours other than Monday-Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.

Sales Account Manager

Field Service Technician II, Cargo