Smiths Group plc

Field Engineer

• Responsible for meeting daily service repair needs
• Installs, repairs and maintains equipment in the field
• Documents all inspections and maintenance work
• Participates in service sales opportunities
• Ensures tools and test equipment are maintained and calibrated

Field Service Technician I

System Administrator

• The Teamcenter Administrator role is responsible for the day-to-day administration, maintenance, and support of the Teamcenter PLM system.
• This includes system configuration, user administration, data management, troubleshooting, and ensuring system stability and performance.
• The Administrator will work closely with engineering, manufacturing, and other departments to ensure the effective utilization of Teamcenter within the organization to ensue seamless operations and robust system performance to enhance productivity.
• Install, configure, and maintain Teamcenter PLM software and related components.
• Perform system upgrades, patches, and hotfixes.
• Monitor system performance, identify and resolve bottlenecks.
• Manage system backups and recovery procedures.
• Ensure system security and data integrity.
• Create and manage user accounts and access permissions.
• Provide user training and support on Teamcenter functionalities.
• Troubleshoot user issues and provide timely resolutions.
• Manage data migration and synchronization processes.
• Implement data cleansing and archiving strategies.
• Ensure data quality and consistency within the system.
• Analyze business processes and recommend improvements to Teamcenter workflows.
• Customize Teamcenter to meet business requirements.
• Design, test, and deploy new features and functionalities.
• Collaborate with stakeholders to optimize system utilization and efficiency.
• Integrate Teamcenter with other enterprise applications (e.g., ERP, CAD tools).
• Provide technical support and resolve end-user issues.
• Develop and maintain system workflows and processes.
• Create and maintain system documentation, guidelines, and training materials.
• Conduct user training and onboarding sessions.
• Monitor system usage and ensure adherence to best practices.
• Diagnose and resolve system errors and performance issues.
• Investigate and resolve data integrity issues.
• Provide technical support to users as needed.
• Liaise with Siemens support or external consultants for advanced troubleshooting.
• Collaborate with IT and other departments to align PLM strategy with company goals.
• Participate in PLM-related projects, such as system implementations and upgrades.
• Provide technical expertise and support for PLM initiatives.
• Keep abreast of the latest Teamcenter releases and best practices.
• Attend relevant training courses and conferences to enhance skills.

Teamcenter Systems Administrator

• The Teamcenter Administrator role is responsible for the day-to-day administration, maintenance, and support of the Teamcenter PLM system.
• This includes system configuration, user administration, data management, troubleshooting, and ensuring system stability and performance.
• The Administrator will work closely with engineering, manufacturing, and other departments to ensure the effective utilization of Teamcenter within the organization to ensure seamless operations and robust system performance to enhance productivity.
• Install, configure, and maintain Teamcenter PLM software and related components.
• Perform system upgrades, patches, and hotfixes.
• Monitor system performance, identify and resolve bottlenecks.
• Manage system backups and recovery procedures.
• Ensure system security and data integrity.
• Create and manage user accounts and access permissions.
• Provide user training and support on Teamcenter functionalities.
• Troubleshoot user issues and provide timely resolutions.
• Manage data migration and synchronization processes.

• The Teamcenter Administrator role is responsible for the day-to-day administration, maintenance, and support of the Teamcenter PLM system.
• This includes system configuration, user administration, data management, troubleshooting, and ensuring system stability and performance.
• The Administrator will work closely with engineering, manufacturing, and other departments to ensure the effective utilization of Teamcenter within the organization to ensure seamless operations and robust system performance to enhance productivity.

Teamcenter Systems Administrator – Onsite

Mechanical Engineer

• Create detailed cable, connector, and contact designs on 3D or 2D CAD system.
• Technical lead for the development of interconnect solutions including design of the following: contacts, insulators, cabling and latching mechanisms.
• Support Senior Design Engineer for development of complex interconnect solutions.
• Coordinate the construction of functional and non-functional prototypes with internal and external vendors.
• Lead/support group design reviews using calculations, experimental results or research.
• Technical lead during the new product introduction process, including assisting manufacturing with tooling adjustments.
• Provide technical support for existing products.
• Apply principles of electrical engineering as they pertain to connectors, contact technology and cable design.
• Generate test procedures and test and/or oversee testing of new designs as necessary.
• Perform risk analysis such as FMEA as it pertains to AS9100.
• Be able to travel domestically and internationally.

Design Engineer

• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites
• Conducts follow up calls with the customer to ensure satisfaction of work
• Responsible for meeting daily service repair needs and driving customer satisfaction
• Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed
• Maintains an accurate inventory of parts and tools.

Field Service Technician II

Customer Support

• Be a customer advocate and provide a world class level of customer support to internal and external customers
• Assume responsibility as the first human interface with the customer for incoming calls
• Accurately open and document service events within the SMS
• Generate the appropriate work order for field service engineer
• Investigate, analyze and rectify customer concerns or elevate problems to management
• Coordinate the daily schedule for Field Service Engineers/Vendors
• Conduct follow-up calls/emails after repairs/installs
• Communicate with domestic/international partners and vendors
• Receive and process orders from customers via telephone, website and e-mail
• Track all backorders and ensure timely filling
• Notify supervisor of repetitive problematic issues
• Ensure compliance with Company health, safety and environmental policies
• Comply with all applicable U.S. export control and security regulations

Customer Care Service Coordinator, 2nd Shift

• Provide a world class level of customer support to internal and external customers
• Open all service events within the Service Management System (SMS)
• Coordinate the daily schedule for Field Service Engineers/Vendors performing maintenance
• Communicate with the customer or point of contact via the phone and email consistently keeping them informed
• Conduct follow up calls/emails after repairs/installs are completed to ensure customer satisfaction

Senior Customer Care Service Coordinator – 2nd Shift (11am - 8pm)

• This position requires daily travel to locations in and around the Little Rock, AR area, including the airport.
• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites.
• Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed.
• Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
• Conducts follow up calls with the customer to ensure satisfaction of work.
• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Orders, installs, and returns parts and manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.

Field Service Technician I

Teamcenter Systems Administrator

Teamcenter Systems Administrator

Teamcenter Systems Administrator – Onsite

Design Engineer

Field Service Technician II

Customer Care Service Coordinator, 2nd Shift

Senior Customer Care Service Coordinator – 2nd Shift (11am - 8pm)

Field Service Technician I – LIT