Smiths Group plc

Field Engineer

• This position requires daily travel to locations in and around the Kenner Louisiana area, including the airport
• Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites
• Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed
• Conducts follow up calls with the customer to ensure satisfaction of work
• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required
• Completes all scheduled maintenance within required deadlines
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Maintains an accurate inventory of parts and tools

Field Service Technician

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements
• Seeks to provide technical support to customers and other service professionals as required
• May participate in site surveys, pilot program service activities, attend meetings

Field Service Technician I

• Troubleshoot, service, install and repair equipment at customer sites
• Maintain field service log and filing system
• Conduct follow up calls with customers for satisfaction
• Ensure timely completion of all scheduled maintenance
• Document all inspections, maintenance, and repair work
• Participate in service sales opportunities

Field Service Technician II – Cargo

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs
• Comply with and ensure department compliance with Company health, safety and environmental policies

• Daily travel to locations in and around the Austin area, including the airport
• Troubleshoots, services, installs (deploys) and repairs equipment at customer sites
• Maintains field service log and filing system
• Conducts follow up calls with the customer to ensure satisfaction of work
• Mentors lower level Field Service Technicians to improve their skill and knowledge of the equipment
• Completes all scheduled maintenance within required deadlines

Field Service Technician II

• Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites
• Conducts follow up calls with the customer to ensure satisfaction of work
• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required
• Completes all scheduled maintenance within required deadlines
• Maintains currency on all technical certifications
• Assesses product/equipment performance based on field support data; recommends modifications or improvements
• Uses initiative and dedication through positive use of downtime to consistently exceed customer and company requirements

Account Manager

• Identifizierung und Erschließung neuer Vertriebs- und Geschäftsmöglichkeiten im Verteidigungssektor, einschließlich neuer Märkte, Produkte und Partnerschaften
• Hauptansprechpartner zwischen dem Unternehmen und seinen Kunden im Verteidigungsbereich, um deren Bedürfnisse zu verstehen und zu erfüllen
• Regelmäßige Kundengespräche zur Besprechung laufender Projekte, zukünftiger Anforderungen und potenzieller neuer Geschäftsmöglichkeiten
• Gemeinsam mit dem Business Development Manager Verteidigung strategische Kundenpläne entwickeln und umsetzen, um die Umsatzziele zu erreichen und den Marktanteil auszubauen
• Überzeugende Präsentationen und Angebote erstellen und präsentieren, die auf die individuellen Bedürfnisse der Kunden im Verteidigungsbereich zugeschnitten sind

Vertriebsmitarbeiter – Key Account Manager

• Perform preventive and corrective maintenance on high‑energy scanning systems.
• Conduct site audits, manage spare‑parts inventory, and support system performance improvements.
• Assist with new system installations, including factory and on‑site commissioning.
• Provide on‑call and remote technical support on a rotating basis.
• Contribute to continuous improvement of service operations, documentation, and customer satisfaction.
• Ensure strict adherence to EHS standards and company quality procedures.

Field Service Engineer – Cargo Inspection System

• Daily travel to locations in and around Omaha airport
• Install, repair and maintain equipment in the field
• Provide customer training as required
• Ensure customer satisfaction through service repair needs

• daily travel to locations in and around the Lexington area
• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment
• Maintains field service log and filing system
• Conducts follow up calls with the customer to ensure satisfaction of work
• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required
• Completes all scheduled maintenance within required deadlines
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Maintains an accurate inventory of parts and tools
• Reviews all logs for open issues and prepares formal reports to customers as necessary