Smiths Group plc

Field Engineer

• daily travel to locations in and around the Lexington area
• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment
• Maintains field service log and filing system
• Conducts follow up calls with the customer to ensure satisfaction of work
• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs, repairs and maintains equipment in the field; provides customer training as required
• Completes all scheduled maintenance within required deadlines
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Maintains an accurate inventory of parts and tools
• Reviews all logs for open issues and prepares formal reports to customers as necessary

Field Service Technician II

• Responsible for meeting daily service repair needs and driving customer satisfaction.
• Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis.
• Order, install, and return parts and manages repair parts cycle time.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated.
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.