Director of Planning
Croud
Clinical Account Manager
SmithRx
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, California, Colorado, Florida, Kansas
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Collaborates with clients and account managers to provide clinical expertise, including insights on drug spend and utilization, clinical management strategies, medication alternatives, and formulary compliance
- Provides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management
- Analyzes claims data to identify trends and cost savings opportunities
- Comprehends and effectively explains formulary and clinical program's value proposition to clients
- Supports communications of formulary changes and program updates for internal and external partners
- Recommends clinical programs for clients to provide cost savings to clients and members
- Stays current with market trends and provides clinical market intelligence to clients
- Communicates drug information to clients and responds to plan-specific clinical inquiries
- Creates and updates clinical marketing materials
- Collaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits
- Incorporates treatment and practice guidelines into client presentations, including up-selling opportunities
- Analyzes data and interprets drug benefit designs and communicates analytical and reporting needs to supporting departments
- Provides clinical support and enablement for SmithRx account management, clinical operations, and other internal departments
- Provides proactive clinical recommendations and information regarding pharmacy trends, programs, and industry changes to clients
Requirements
- Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D
- Current and unrestricted Pharmacist license (any state)
- 5+ years of experience working as a licensed pharmacist
- 3+ years of working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance (preferred)
- 3+ years of experience working in a client-facing role with external clients (beyond patients and prescribers) required
- Executive-level communication (including developing & delivering formal presentations) and interpersonal skills required
- A passion for the customer experience and customer satisfaction
- Dedicated to solving difficult problems together in collaboration with the broader team
- Self-driven, results-oriented work ethic with a positive outlook
- Ability to take the initiative with little to no direction
- Empathic communicator with a consultative approach, able to see things from another person's point of view
- Must be based in one of the following states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Kansas, Minnesota, Missouri, Nevada, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin
