SmithRx

Implementation Specialist

• Serve as the primary client-facing contact during implementation
• Conduct client impact analysis to define implementation requirements
• Document requirements in standard project templates and tools and obtain client approval before builds
• Create and maintain detailed project plans and open-items logs
• Coordinate functional teams and clients to complete items on time and ensure go-live readiness
• Monitor progress through weekly status reports
• Assist with escalated client, member, and project issues
• Provide go-live support
• Facilitate internal post-implementation review meetings
• Mentor and support team members and colleagues throughout implementation
• Support high-volume, high-profile clients, including Superbrokers and 340B clients
• Identify opportunities through trend analysis and process improvement
• Participate in ad-hoc projects, process improvement efforts, and focus groups

Implementation Manager

Vice President

• Define and execute SmithRx’s enterprise rebate strategy, formulary management, and clinical criteria
• Lead manufacturer negotiations, establish strategic relationships with pharmaceutical manufacturers
• Oversee GPO partnerships and administration
• Monitor pharmaceutical market dynamics
• Provide executive oversight for rebate financial modeling and assessments
• Serve as the executive owner of SmithRx’s formulary strategy
• Lead P&T Committee and oversee standards for governance
• Direct the development of clinical criteria for Utilization Management
• Ensure independence from manufacturer influence prioritizing patient health and employer savings
• Collaborate with clinical leadership for specialty drugs
• Partner with executive peers across various departments

Vice President, Trade Relations – Formulary Strategy

• Lead Network Strategy: Design and execute the overarching strategy for SmithRx’s national and custom pharmacy networks, ensuring alignment with our transparent business model and client needs.
• Contract Negotiation: Lead high-level negotiations with major retail chains, PSAOs, specialty pharmacies, and mail-order partners to secure competitive reimbursement rates and favorable contract terms without relying on spread pricing.
• Identify and develop innovative network programs (e.g., high-performance or narrow networks, direct-to-consumer delivery models) to drive down drug costs and improve member access.
• Monitor and manage the ongoing performance of the pharmacy network against defined SLAs, ensuring adherence to contractual terms, quality standards, and pricing accuracy.
• Direct the credentialing and re-credentialing processes, ensuring all network pharmacies comply with federal, state, and SmithRx regulatory standards.
• Oversee the pharmacy audit team to manage network integrity, minimize Fraud, Waste, and Abuse (FWA), and execute audit recoveries effectively.
• Implementation of needed policies and procedures to meet CMS oversight requirements.
• Partner closely with Sales, Customer Success, Clinical Strategy, Pricing/Underwriting, and Product teams to ensure network capabilities are accurately represented in the market and successfully integrated into our technology platforms.
• Collaborate with data and analytics teams to monitor network profitability, utilization trends, and cost models to proactively identify areas for financial optimization.
• Build, mentor, and scale a high-performing team of network managers, contracting specialists, and analysts. Foster a culture of accountability, integrity, and courage.

Vice President, Pharmacy Networks

Operations

• Lead the operational rhythm of our weekly growth sprints in Asana
• Take ownership of building, monitoring, and maintaining automated growth plays
• Learn the tool capabilities and explore improvements or additions needed to better integrate AI into everyday operations

Senior Growth Operations Marketer

• Nurture SmithRx relationships with key contacts in the pharmacy consulting community, to drive strong relationships and increase understanding about our capabilities
• Drive opportunity growth through the pharmacy consultant channel
• Effectively collaborate with members of cross functional teams: Sales, Customer Success, Revenue Ops, Pricing & Proposals, Strategy, Analytics, and Marketing
• Partner with Sales on key broker + consultant house relationship overlap to represent a cohesive, coordinated Smith external view
• Facilitate meetings with pharmacy consultants to understand our differentiators and to drive excitement about our value proposition
• Represent Smith at consultant led events
• Learn and understand the various tools that are used in the Commercial Organization and work with your team to brainstorm and develop creative ways for further enablement (short videos, job aides, etc.)
• Content preparation and leading training will be critical
• Assist with responses to pharmacy consultant sourced RFIs/RFPs.
• Assist in demonstrating SmithRx client value that occurs with shared broker clients and spreading the word across the practice when we deliver strong ROI and outcomes
• Provide ongoing follow up on RFP submissions to consultants
• Conduct ongoing value presentations on consultant book of business performance
• Develop and maintain intra-company relationships consistent with our values
• 10-20% travel required based on season and business need

VP, Consultant Relations

Compliance

• Design and/or enhance corrective action process
• Assess and prioritize corrective action referrals
• Initiate corrective actions (e.g., corrective action plans, warning letters)
• Collaborate with business stakeholders to perform root cause analysis
• Collaborate with business stakeholders to identify prevention, detection, and correction opportunities
• Ensure business partners complete corrective actions in a timely and effective manner
• Identify ways to mitigate risks to our organization
• Develop job aids, playbook, and other program documentation
• Build and maintain positive and strategic relationships with internal and external stakeholders
• Support our compliant and ethical culture
• Assist in developing or updating oversight materials and reporting metrics
• Create and distribute written compliance standards where applicable
• Abide by organization retention standards and version controls
• Collaborate in Compliance training and education needs
• Investigate potential or reported issues of non-compliance
• Monitor organizational disciplinary actions and incentives for consistency, accuracy, and timeliness
• Collaborate with Legal and other stakeholders to interpret regulations
• Other responsibilities as assigned

Compliance Analyst – Corrections

Recruitment

• Deliver an outstanding candidate experience from the very first interaction, ensuring every candidate leaves with a positive impression of SmithRx.
• Schedule onsite and virtual interviews by coordinating seamlessly with candidates, hiring managers, and interview teams.
• Build strong partnerships with recruiters and hiring teams by prioritizing clear communication, timely follow-up, and meticulous attention to detail.
• Identify areas of improvement in processes and suggest ways to streamline recruiting workflows.
• Support the TA Ops’ team goals, using metrics & KPIs
• Maintain process documentation and best practices to ensure alignment and consistency.
• Represent SmithRx’s employment brand with professionalism and care in every interaction.
• Experiment with new tools, processes, and best practices to improve scheduling operations and candidate experience.
• Assist and work closely with the TA Ops team to manage both long-term and ad-hoc strategic projects.
• Ensure all we do is compliant. Identify ways to make our processes more efficient and compliant.

Talent Acquisition Coordinator, Contract Role

Analyst

• Independently ascertain how to query the necessary data from large data sets and generate ad hoc analysis with clear insights
• Leverage historical claims data and provide reporting that allows for assessment and risk management
• Assist in preparing deliverables for operation teams that support a member’s transition experience to SmithRx
• Ensure high quality, “client ready” deliverables through an audit/evaluation process and personal accountability
• Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings
• Clearly communicate with internal stakeholders and external partners through email, slack, phone, video call, etc.
• Provide ad hoc analysis to illustrate other potential impact from implementing SmithRx as a pharmacy benefit solution

PBM Client Delivery Analyst

QA Engineer

• Organize testing suites, create test plans, and submit moderately difficult test cases to validate the accuracy of complex benefit configuration setups.
• Serve as a key liaison with senior members of the Benefit Operations team, actively communicating to resolve configuration discrepancies, clarify plan designs, and report actionable insights back to the testing team.
• Provide support, guidance, and peer review for junior team members to ensure testing accuracy, helping them understand SmithRx claims adjudication systems and upstream/downstream processes.
• Handle Advanced Logic Validation such as Clinical/Prior Authorization and Financial Accumulators. Ensuring patient out-of-pocket maximums and cost-shares remain accurate.
• Document detailed defect reports for issues uncovered during testing and assist in the development of process improvements focusing on efficiency and accuracy.

Senior Benefits Configuration Tester

Accountant

• Own key areas of the month-end close process, including preparing complex journal entries, account reconciliations, and fluctuation analyses.
• Assist in developing guidance on the accounting implications of new transactions and ensure compliance with US GAAP.
• Assist in developing and designing our internal controls to improve the accuracy of our financial records and scale our processes.
• Assist in the preparation of technical accounting memorandums and support drafting of footnotes and schedules for our financial statements.
• Coordinate internal and external audit activities, serving as a key point of contact for auditors and managing the flow of information for selected accounting areas.
• Drive process improvements by identifying opportunities to automate and streamline accounting workflows.

Senior Accountant

Sales

• Own and drive the full sales cycle from prospecting to contract signature for employer groups with 20,000+ covered lives.
• Develop and execute enterprise sales strategies that align with SmithRx’s growth goals and value proposition.
• Establish trusted advisor relationships with benefits decision-makers, consultants, brokers, large employers and internal stakeholders.
• Deliver compelling presentations and solution demonstrations that clearly articulate the SmithRx value proposition and clinical/economic impact.
• Collaborate with internal teams including Clinical, Account Management, Legal, Pricing/Proposals to ensure alignment and readiness for onboarding large clients.
• Accurately forecast pipeline and deal status using Salesforce, maintaining meticulous records of all prospecting and sales activities.
• Represent SmithRx at industry events, conferences, and client meetings as a senior face of the enterprise sales team. Willing to travel and attend this events on a regular cadence.
• Maintain a deep understanding of market dynamics, competitor positioning, and healthcare/PBM trends to inform strategy and positioning.