SmithRx

Full-stack Engineer

• Full-Stack Development: Focus on our back-end and front-end codebase to develop and maintain SmithRx product features using Golang, GraphQL, SQL, React, JavaScript/TypeScript, Node, and Java.
• Bridge the Stochastic/Deterministic Gap: Architect and implement robust "safety rails" surrounding LLMs by developing deterministic software that manages, validates, and encapsulates the stochastic nature of AI models, ensuring the high-precision accuracy required for healthcare data.
• Implement Context-aware systems: Help design and build retrieval-augmented generation (RAG) pipelines and stateful orchestration logic to integrate data sources with LLMs, enabling development of complex, multi-step agentic workflows.
• Collaborate: Work with technical leads to understand functional and technical requirements to produce high-quality, scalable software.
• Learn and Apply Best Practices: Study and apply software development best practices, design patterns, and modern tools across every project.
• Extend the Platform: Leverage frameworks such as GraphQL, React, and GORM to expand the capabilities of our platform.
• Cloud Infrastructure: Learn to effectively use AWS technologies at production scale, including Lambda and Fargate, to handle various job types and batch processing.
• Quality Assurance: Ensure code is fully tested end-to-end, maintains high code coverage, and that all features are thoroughly documented.
• Production Support: Quickly learn to troubleshoot production issues by performing triage, assessing impact, executing mitigation plans, and performing root cause analysis to prevent recurrence.
• Culture of Learning: Contribute to a collaborative culture through code reviews and the exploration of new technologies.
• AI Innovation: Actively seek out and share new AI tools and technologies to improve software delivery speed and quality.

Software Engineer, New Grad – Recent 2025 Grads

Director

• Own the development, maintenance, and execution of forward-looking drug spend forecasting models.
• Quantify the impact of macro-market shifts in collaboration with Pricing team.
• Partner with the Clinical Strategy team to translate upcoming pharmacy market events into quantitative financial models.
• Evaluate customer level trends, to identify key drivers and inform future expectations at the overall spend levels.
• Translate highly complex actuarial and analytical findings into clear, compelling narratives for executive leadership, consultants, and sophisticated employer groups.
• Direct the creation of external trend reports showcasing the Smith’s market expectations and cost-containment efficacy.
• Work with the Data Analytics team to build out model(s) for deeply understanding drug spend forecasts, and build reports to maximally automate the process of spend forecasting given customer specific trends.
• Actively participate in customer level assessment for ongoing retention activity
• Work closely with Sales and Proposals teams to craft offers to pharmacy consultants, brokers, and clients which properly reflect SmithRx’s value.
• Engage pharmacy consultants and brokers to educate the market about SmithRx’s market trend expectations and how Smith manages to optimize client outcomes against trend.
• Various other ad hoc strategic projects aimed supporting SmithRx growth initiatives

Forecasting & Trend Analytics Director

QA Engineer

• Communicate project status and escalate issues for improved workflow efficiency
• Collaborate with engineers on system enhancements to create workflow automation
• Become subject matter expert on department standards and processes
• Enhance test plans to ensure application functionality meets original requirements
• Support business application systems and maintain plan data integrity
• Maintain and capture department metrics, identify areas of opportunity for process improvement, and develop quality acceptance standards.
• Identify quality improvement opportunities and present to Manager/Team Leaders for consideration and approval
• Develops and deploys daily audits to assess the quality and accuracy of the Benefit Configuration Specialists/Analysts work products.
• Ensures the quality and accurate analysis of benefit plan designs throughout their lifecycle, from pre-implementation to post-implementation in pharmacy or medical settings.

Pharmacy Benefits QA Analyst

Systems Engineer

• Design, build, and refine complex pricing models in SQL and Looker to automate and enhance the accuracy of client savings projections.
• Translate business requirements from stakeholders into technical specifications for the development and validation of our Enterprise Data Warehouse (EDW) in collaboration with the Data Analytics and Engineering groups.
• Coordinate directly with Data and Engineering teams to ensure pricing logic is aligned with broader company data architecture and product roadmaps.
• Contribute to the evolution of the Pricing Analytics codebase, adhering to best practices for development, rigorous audit protocols, and code reviews to ensure "client-ready" accuracy across all automated tools.
• Maintain a transparent project roadmap for pricing tool enhancements and create detailed technical documentation for all pipelines and internal logic.
• Provide "Tier 3" technical support to the Submission Pod, stepping in for highly complex ad-hoc analyses or during peak volume periods to ensure queue stability.
• Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings.
• Communicate clearly with internal stakeholders and external partners through email, Slack, phone, video call, and Jira.
• Develop a complete understanding of reporting needs and work cross-functionally to scope projects and develop self-service BI reporting and automation whenever relevant.
• Continuously analyze and evaluate existing reporting processes, identifying inefficiencies or gaps, and proactively deploying creative solutions to enhance operational effectiveness.

Pharmacy Pricing Systems Analyst

Pricing Analyst

• Independently ascertain how to query the necessary data from large data sets and generate ad hoc analysis with clear insights
• Leverage historical claims data and provide reprice reporting that allows for assessment and risk management
• Assist in preparing Enterprise-grade deliverables for sales that illustrate the company’s value
• Ensure high quality, “client ready” deliverables through an audit/evaluation process and personal accountability
• Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings
• Clearly communicate with internal stakeholders and external partners through email, slack, phone, video call, etc.
• Provide ad hoc analysis to illustrate other potential impact from implementing SmithRx as a pharmacy benefit solution
• Lean in on non-Enterprise RFP pipeline and other related areas when the Enterprise RFP pipeline is low

RFP Pricing Analyst

Pharmacist

• Independently manage tasks and projects to meet deadlines.
• Provide excellent written and verbal communication to internal teams as the clinical subject matter expert.
• Support the clinical strategy team to enhance drug pathways and clinical programs.
• Collaborate with internal subject matter experts across the organization for clinical program development and expansions.
• Provide clinical insights for presentations and responses in the pre-sales process and new client implementation. Join sales and implementation calls when clinical insight is needed.
• Create, update, and provide clinical input for marketing materials for members, brokers, and marketing campaigns.
• Evaluate trends in the market and work with data teams to analyze claims and model savings for clinical programs for potential and active clients.

Clinical Strategy Pharmacist

Account Manager

• Complete reporting and data requirements based on client and team needs
• Be accountable for customer satisfaction and retention of assigned client(s)
• Build trusting relationships with client operational leadership
• Maintain a comprehensive understanding of business challenges faced by customers
• Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
• Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
• Identify product gaps by conducting business impact assessments and managing client expectations
• Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

• Focus on architecting system; discovering, designing, developing and maintaining SmithRx product features using a varied technology stack such as Golang, JavaScript/Typescript, Node, GraphQL, and SQL (amongst others), while leveraging full CI and CD to iterate quickly
• Collaborate with stakeholders and technical leads to translate requirements into high-quality, AI-native scalable software, while providing scope and risk assessments through comprehensive technical design documentation.
• Be the Stochastic/Deterministic Bridge: Build the "safety rails" around LLMs, creating deterministic software systems that effectively manage, validate, and wrap the stochastic nature of AI models to ensure 100% accuracy in healthcare data.
• Continually apply and enforce software development best practices, design patterns, testing, automation, tools and technologies by adoption of emerging AI technologies like Claude-code, Copilot or aikes.
• Leverage AWS technologies, like Lambda, Managed Kafka, EKS to handle various types of jobs and batch processing
• Troubleshoot production issues by performing triages for issues that arise, assessing the impact, creating and executing a plan for short-term and long-term mitigation, and performing root cause analysis to prevent future occurrence of issues.
• Foster a collaborative learning culture by mentoring junior engineers in both traditional backend best practices and emerging AI-native development patterns, while driving technical excellence through code reviews and the exploration of innovative technologies.
• Work with senior leadership to turn technical vision into a tangible roadmap every quarter

Staff Software Engineer, AI, Platform

• Nurture SmithRx relationships with key contacts in the Health Plan and TPA communities to drive strong partnerships and increase understanding of our capabilities.
• Drive opportunity growth through the Health Plan and TPA channels.
• Effectively collaborate with members of cross-functional teams: Sales, Customer Success, Sales Ops, Partnerships, Strategy, Analytics, Product, and Marketing.
• Ensure our work is informed by market influencers and payer-specific needs.
• Brainstorm and develop creative ways for partner enablement
• Facilitate meetings with partners to drive excitement about our value proposition.
• Assist with responses to partner-sourced RFPs.
• Travel 10-15% based on season and business need.

Manager, Strategic Partnerships

Revenue Operations

• Lead the identification, development and implementation of new programs, processes, frameworks and products to streamline Revenue Operations, ensuring efficient end-to-end GTM execution, and collaboration with cross-functional teams to identify sales growth opportunities.
• Develop and maintain robust sales reports and dashboards, including pipeline reporting, that track key performance indicators (KPIs) and translate insights into actionable strategies for revenue growth.
• Drive deal review process to ensure deals are in alignment to guidelines and deal standards.
• Facilitate the contract execution process, in collaboration with Sales, Legal, Implementations, and Account Management teams to drive efficient and accurate onboarding of new clients. This includes full Contract Lifecycle Management via our internal digital tools.
• Quarterback concurrent projects, ensuring clear communication and comprehensive documentation for seamless execution and team alignment.
• Analyze sales data and performance metrics to identify areas for improvement and implement solutions that optimize the sales engine.
• Maintain ongoing reporting of pacing and sales forecast, including regular reviews with internal customers and revenue gap closure planning.
• Perform bottom-up revenue planning by client and product/revenue stream (working in close partnership with Sales and Finance) for budgeting and allocations.
• Become the trusted advisor and subject-matter expert on internal sales tools and processes, empowering the team with in-depth knowledge.
• Provide comprehensive training and support to sales and marketing teams on revenue-related processes and systems, ensuring successful adoption and driving results.
• Collaborate with stakeholders to create and administer sales quota, territory and competitive compensation plans that incentivize and reward top sales performance.
• Develop a data-driven approach to sales and churn forecasting that leverage both leading and lagging indicators and front-line knowledge of potential outcomes.
• Drive critical issue resolution and eliminate roadblocks. Serve as the key escalation point for critical issues and initiatives impacting the sales team.
• Foster an inclusive and supportive environment where team members of all backgrounds and experiences feel valued, empowered, and can contribute their best work.

Director, Revenue Operations

• Focus on back-end architecture; designing, developing and maintaining SmithRx product features using various languages such as Golang, JavaScript/Typescript, Node, GraphQL, and SQL (amongst others), while leveraging full CI and CD to iterate quickly
• Collaborate with stakeholders and technical leads to understand functional and technical requirements to produce high-quality, scalable software and services
• Provide scope and risk estimates for system and feature builds by building technical design documentation
• Continually apply software development best practices, design patterns, testing, automation, tools and technologies.
• Leverage AWS technologies, like Lambda and Fargate, to handle various types of jobs and batch processing
• Troubleshoot production issues by performing triages for issues that arise, assessing the impact, creating and executing a plan for short-term and long-term mitigation, and performing root cause analysis to prevent future occurrence of issues.
• Coach/mentor junior team members in their assigned engineering projects by reviewing and providing feedback on code developed, and performing design and code reviews
• Work with senior leadership to turn technical vision into a tangible roadmap every quarter
• Be the cornerstone of a collaborative learning culture through mentorship, code reviews, the exploration of new technologies, and other innovations

Senior Software Engineer, Platform

Pharmacy Pricing Analyst

Operations

• Execute and manage a set list of rotating task assignments centered on monitoring incoming and outgoing files, and data syncing across systems.
• Understand and facilitate account structure updates for eligibility and accumulator requirements.
• Validate system configurations for accuracy by monitoring inbound files from external partners.
• Identify issues and write tickets to be resolved by other resources, as well as follow-up to ensure resolution is being completed.
• Provide feedback on opportunities to improve workflow efficiency to leadership.
• Contribute to process and workflow documentation.
• Serve as a mentor for new team members and a trainer for new processes.
• Collaborate and provide support for member support and customer success teams.
• Collaborate cross-functionally on system enhancements for workflow automation.
• Become the subject matter expert for plan design configuration details for assigned groups.
• Monitor ongoing operations and provide troubleshooting support for our claims adjudication processes including eligibility, accumulators, reporting, and syncing of systems with data.
• Support new partner integrations and client implementations.
• Partner closely with internal teams to support all processes during onboarding and maintenance of accounts by working cross-functionally to resolve key issues that may arise.
• Ensure that data partner connections are maintained and created when approved.
• Work as assigned on projects outside of daily assigned tasks.

Partner Operations Specialist

Manager

• Provide people management and strategic leadership to our implementation team including: new group implementation assignments, new group implementation go live audits, and implementation documentation.
• Oversees and supports multiple implementation projects. May directly lead the largest or most-complex client implementations and channel partner implementations.
• Ensures that implementations are completed on time, within budget, and meet client expectations.
• Provides input to strategic decisions that affect the implementation processes and team members.
• Develops and implements policies, procedures and training including: client on-boarding, process documentation, testing, troubleshooting, and client training.
• Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of systems and procedures.
• Accountable for customer satisfaction of the client implementation.
• Support sales in finalist meetings, representing the SmithRx approach to delivering high-touch implementation support.
• Maintain a comprehensive understanding of business challenges faced by customers.
• Manage cross-functional issue resolution for client escalations, ensuring internal and external teams are coordinated as necessary.
• 10% travel may be required.

Manager, Pharmacy Implementation

Business Development Rep

• Own top-of-funnel sales motion for enterprise:
• Create the BDR playbook for outbound prospecting
• Source new sales opportunities through outbound outreach and inbound qualification
• Grow top of funnel sales through warm and outbound prospecting campaigns
• Qualify with rigor: Run discovery to uncover current PBM challenges, member pain points, renewal timelines, and decision criteria; set high-quality meetings for AEs.
• Personalized outreach at scale: Partner with marketing & Sales VPs to craft & execute outreach sequences, call talk tracks, and value-led messaging that map SmithRx’s transparent, pass-through PBM model to personalized buyer pain points
• Research companies and add prospects to our outbound lists
• Funnel/Pipeline hygiene & forecasting: Maintain meticulous CRM notes, activity logging, lead source attribution, conversion metrics, and next steps to provide visibility to the Go-To-Market team.