SmithRx

Financial Planning and Analysis

• Own the Long Range Plan, aligning capital allocation and growth assumptions with the company’s long-term vision.
• Build and maintain models to measure and improve unit economics across customers, customer segments, cohorts and channels.
• Deliver clear, executive-ready materials for monthly reviews and board discussions that distill data into clear and actional narratives.
• Serve as a key support lead for future fundraising efforts and other strategic projects and initiatives.
• Partner with cross functional leaders on scenario modeling and business case development, connecting financial discipline to operational outcomes.
• Define and track KPIs and leading indicators of business performance to drive operational improvements.
• Contribute to development of differentiated forecasting features or tools for the company and clients.
• Partner with GTM teams on pricing strategy and proposals.
• Stand up the systems, tooling, and frameworks the Strategic Finance team needs to influence the business, including automation, reporting, and operational rhythms.
• Partner closely with the FP&A team to ensure near-term budgets and forecasts are tightly aligned with long-term forecasting.

Senior Strategic Finance Manager

Compliance

• Research compliance program benchmarks, maturity measures, and other requirements
• Design and/or enhance organizational code of conduct
• Write, edit, or maintain compliance policies, procedures, and program descriptions
• Construct specific and effective compliance training and education
• Establish and enforce timely reviews of business owned policies and procedures
• Create and manage policy & procedure workgroup initiatives
• Assist with compliance vendor oversight activities
• Create compliance communication plans that increase workforce engagement
• Write and track compliance program responses to client requests for proposal/information (RFP/RFI), questionnaires, and other attestations
• Develop job aids, playbook, and other program documentation
• Build and maintain positive and strategic relationships with internal and external stakeholders
• Support our compliant and ethical culture
• Assist in developing or updating oversight materials and reporting metrics
• Abide by organization retention standards and version controls
• Investigate potential or reported issues of non-compliance
• Perform root-cause analysis and identify prevention, detection, and correction opportunities
• Ensure business partners complete corrective actions in a timely and effective manner
• Monitor organizational disciplinary actions and incentives for consistency, accuracy, and timeliness
• Collaborate with Legal and other stakeholders to interpret regulations
• Other responsibilities as assigned

Compliance Analyst, Corporate Compliance

• Design and/or enhance targeted and annual risk assessments
• Develop risk methodologies, scoring, and prioritization
• Construct specific and effective auditing and monitoring workplans based on risks identified
• Perform timely auditing and monitoring activities
• Analyze compliance outcomes and ensure detected issues are referred for remediation
• Identify ways to mitigate risks to our organization
• Coordinate external audits, as assigned
• Create and run mock audits
• Build and perform readiness testing exercises
• Develop job aids, playbook, and other program documentation
• Build and maintain positive and strategic relationships with internal and external stakeholders
• Support our compliant and ethical culture
• Assist in developing or updating oversight materials and reporting metrics
• Create and distribute written compliance standards where applicable
• Abide by organization retention standards and version controls
• Collaborate in Compliance training and education needs
• Investigate potential or reported issues of non-compliance
• Perform root-cause analysis and identify prevention, detection, and correction opportunities
• Ensure business partners complete corrective actions in a timely and effective manner
• Monitor organizational disciplinary actions and incentives for consistency, accuracy, and timeliness
• Collaborate with Legal and other stakeholders to interpret regulations
• Other responsibilities as assigned

Compliance Analyst, Risk, Audit, Monitoring

Cloud Engineer

• Help build and maintain a container based infrastructure that is elegant, redundant, scalable and compliant, and support the rest of the team doing the same.
• Be part of SmithRx Agile development team to deliver an end-to-end automation of deployment, monitoring, and infrastructure management in AWS.
• Gain a deep understanding of the challenges that SmithRx faces, technical and otherwise; collaborate with other teams to identify and carry out effective solutions.
• Work closely with our development team to develop and maintain CI/CD pipelines in a reproducible and secure manner.
• Monitor and troubleshoot infrastructure issues, and perform root cause analysis when necessary.
• Collaborate with developers to ensure that applications and services are built with scalability, reliability, and security in mind.
• Organize the highest levels of systems and infrastructure availability, acting proactively.
• Be a pillar of a collaborative learning culture through exploration of new technologies, application of best practices, and any other innovations you would like to experiment with.
• Develop custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Be effective in maintaining SmithRX security program controls and best practices.
• Understand the health regulatory space and maintain continuous compliance on frameworks like HIPAA, and SOC2.
• Make pragmatic decisions about technical tradeoffs, infrastructure costs, and resource utilization.
• Be a part of on-call PagerDuty rotations.

Senior Cloud Engineer

Recruitment

• Develop and implement a comprehensive global talent acquisition strategy that optimizes the end-to-end recruitment lifecycle.
• Collaborate with Finance and Senior Leadership to facilitate annual headcount planning and ensure the recruitment team is positioned to meet organizational growth targets.
• Design and manage scalable hiring models to address seasonal staffing fluctuations and operational demands.
• Personally manage full-cycle recruitment for leadership positions, ensuring a high-touch experience for senior candidates.
• Partner with the Marketing and People teams to define and amplify the employer brand, ensuring a consistent and compelling candidate experience.
• Establish and maintain rigorous standards for candidate engagement to enhance the organization’s reputation in the talent market.
• Oversee the day-to-day operations of the Talent Acquisition team, providing mentorship, performance coaching, and professional development opportunities.
• Set and monitor key performance indicators (KPIs) and service level agreements (SLAs) for the recruiting team to drive accountability and results.
• Utilize data-driven insights to communicate hiring progress and pipeline health to stakeholders. Leverage analytics to identify bottlenecks and implement process improvements.
• Partner with HR Operations to evaluate, implement, and manage the recruitment technology stack (ATS, CRM, AI tools) and external search firm relationships.

Director, Talent Acquisition

Machine Learning Engineer

• Design Generative AI solutions, such as information retrieval and summary generation for support and operations organizations.
• Partner with Software Engineering teams to build and deploy GenAI applications.
• Ideate and explore opportunities to deploy GenAI technologies for customer-facing experiences
• Drive the adoption and scalability of Generative AI capabilities within SmithRx; advocacy on the technology and evangelize the use of GenAI.

Senior Machine Learning Engineer – Applications

Pricing Analyst

• Independently ascertain how to query the necessary data from large data sets and generate ad hoc analysis with clear insights
• Leverage historical claims data and provide reprice reporting that allows for assessment and risk management
• Assist in preparing deliverables for sales that illustrate the company’s value
• Ensure high quality, “client ready” deliverables through an audit/evaluation process and personal accountability
• Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings
• Clearly communicate with internal stakeholders and external partners through email, slack, phone, video call, etc.
• Provide ad hoc analysis to illustrate other potential impact from implementing SmithRx as a pharmacy benefit solution

Account Manager

• Nurture SmithRx relationships with key contacts in the pharmacy consulting community, to drive strong relationships and increase understanding about our capabilities
• Drive opportunity growth through the pharmacy consultant channel
• Effectively collaborate with members of cross functional teams: Sales, Customer Success, Sales Ops, Partnerships, Strategy, Analytics, Product and Marketing
• Collaborate with key groups at SmithRx (sales, customer success, sales ops, analytics, product, marketing) to ensure our work is informed by market influencers
• Learn and understand the various tools that are used in the Commercial Organization and work with your team to brainstorm and develop creative ways for further enablement (short videos, job aides, etc.)
• Facilitate meetings with pharmacy consultants to understand our differentiators and to drive excitement about our value proposition
• Provide ongoing follow up on RFP submissions to consultants
• Conduct ongoing value presentations on consultant book of business performance
• Develop and maintain intra-company relationships consistent with our values
• Assist with responses to pharmacy consultant sourced RFPs
• 10-15% travel required based on season and business need

Partnerships Manager

• Independently ascertain how to query the necessary data from large data sets and generate ad hoc analysis with clear insights
• Leverage historical claims data and provide reprice reporting that allows for assessment and risk management
• Assist in preparing Enterprise-grade deliverables for sales that illustrate the company’s value
• Ensure high quality, “client ready” deliverables through an audit/evaluation process and personal accountability
• Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings
• Clearly communicate with internal stakeholders and external partners through email, slack, phone, video call, etc.
• Provide ad hoc analysis to illustrate other potential impact from implementing SmithRx as a pharmacy benefit solution
• Lean in on non-Enterprise RFP pipeline and other related areas when the Enterprise RFP pipeline is low

Enterprise Pricing Analyst

Marketing Operations

• Contributing to the selection and implementation of future marketing technologies by helping to define use cases and necessary integrations (particularly with Salesforce)
• Implementing and maintain processes and usage of martech stack
• Becoming an expert in all aspects of the MAP and ensuring the marketing org is using it to maximum advantage
• Continuing to build and maintain the logic that ensures leads, contacts and accounts are getting to the right sales reps at the right time
• Bringing in new systems to ensure complete datasets to help route leads and companies to the correct campaigns
• Owning the end-to-end process for lead ingestion, specifically managing the cleaning and uploading of high-volume lead lists from industry events and webinars
• Supporting the marketing team in running campaigns and automation programs
• Measuring and reporting on impact, identifying areas for improvement
• Being a strategic partner to all stakeholders including peers across the sales and marketing
• Consistently improving SmithRx's processes and playbooks

Marketing Operations Manager

Proposal Manager

• Oversee the RFI and RFP process, serving as central point of contact for coordinating and combining proposal drafts from all contributors
• Heavily customize proposals to illustrate the company’s value proposition while illustrating an understanding of each client’s unique needs
• Communicate clearly to Sales when RFP materials are ready for submission and provide links to all submission materials
• Collaborate with the Strategy, Revenue, and Sales teams to gather track down responses to RFP questions that aren’t readily available
• Review, edit, and customize proposal drafts, qualitative supplemental documents, and executive summaries to produce a final product with a consistent voice
• Ensure new responses are sent to the Content Database for future usage
• Cross-train and contribute to other areas of SmithRx in the RFP off-season (typically October – December) such as implementation, contracting, or other areas as needed

Data Engineer

• Design and implement scalable, performant data models to deliver rapid insights into drivers of drug prices and cost-savings opportunities.
• Develop and optimize processes to improve the correctness and usability of 3rd party data.
• Implement data quality principles to raise the bar for reliability of data shared internally and externally.
• Implement and enforce data governance policies to ensure PII/PHI protection, security, and compliance.
• Apply AI best practices to document data engineering processes, data models.
• Be a role model and mentor to junior team members by providing technical guidance and support.

Senior Data Engineer

• Work out of a queue to assist sales teams by preparing a high volume of deliverables that illustrate the company’s value proposition
• Collect and clean large data files into standardized Excel templates for analysis
• Produce data-driven reports using business insights tools
• Thoroughly review and refine deliverables using document management tools like Adobe, ensuring client readiness
• Track and manage sales deliverables status in Salesforce
• Provide ad hoc analyses via Excel
• Ensure quality of deliverables through an audit/evaluation process

Pricing Coordinator

Full-stack Engineer

• Define and align technical strategies for multi-year, multi-team initiatives with broader company goals.
• Own technology decisions for large-scale architectures, including frameworks and build-versus-buy choices for key components.
• Design systems with high reliability, scalability, and long-term maintainability, incorporating staged validation plans where necessary.
• Ensure engineering quality through regular health reviews, curated testing strategies, and technical documentation that supports maintainability independent of your expertise.
• Drive overall testing strategies for systems requiring high reliability or quality, including creating validation frameworks or systems.
• Design platforms with long-term maintainability and embedded ML components, ensuring anomaly detection and NLP features were both scalable and production-ready.
• Collaborate with machine learning engineers to design, validate, and deploy ML-based anomaly detection systems, ensuring performance met system SLAs.
• Employ systems-level mindset to integrate ML in production environments.
• Partner with Directors, product managers, and design leadership to ensure alignment on technical strategy and business objectives.
• Collaborate with stakeholders to identify and deliver new business opportunities enabled by technical capabilities.
• Influence product decisions, scope, and technical trade-offs to prioritize customer value without compromising quality.
• Drive technical choices that have sweeping implications across the engineering organization, rallying teams around clear rationales and technical visions.
• Proactively identify and refocus engineering efforts when projects are off-course or not driving meaningful business impact.
• Partner with senior leadership to define a long-term vision for engineering teams that aligns with business and market opportunities.
• Serve as a mentor and technical guide for engineers at all levels, fostering a culture of learning and growth.
• Champion engineering excellence by setting high standards for system design, coding, testing, and operational practices.

Principal Software Engineer

Network Engineer

• Support the end-to-end screening & credentialing process for new and existing pharmacy partners, meticulously auditing applications and documentation to guarantee 100% accuracy and adherence to URAC and SmithRx standards.
• Identify eligible pharmacies by conducting Primary Source Verification of pharmacy licensure, insurance, and accreditations and perform critical screenings against federal exclusion lists including OIG and GSA/SAM
• Manage all administrative aspects of pharmacy credentialing and recredentialing processes from start to finish. This includes preparing required documentation, sending out standardized requests, and performing data entry for both initial and renewal cycles.
• Coordinate with team members to proactively track and manage key submission and expiration dates for pharmacy recredentialing materials, ensuring timely follow-up and outreach to network pharmacies.
• Provide regular updates to key stakeholders on credentialing activities, including but not limited to progress updates, identified risks, and network health
• Maintain strict data integrity by accurately performing data entry, updating spreadsheets, and managing digital records using established naming and filing protocols.
• Helps orchestrate all incoming communications within the Pharmacy Network Distribution inbox, ensuring inquiries are accurately triaged, tracked, and resolved within a timely fashion.
• Act as the administrative owner of the Pharmacy Network Jira board, routing tasks to the appropriate teams to ensure swift resolution of network issues according to established SLAs.
• Manage and resolve pharmacy escalations by gathering the necessary information, collaborating with internal teams, and coordinating subsequent follow-up communications.
• Assists in managing the end-to-end network satisfaction survey, preparing materials and targeted questions, distributing to external partners, monitoring response rates and translating feedback into actionable improvement plans.
• Offer crucial daily administrative and clerical assistance, alongside other delegated responsibilities.