SmithRx

Accountant

• Own key areas of the month-end close process, including preparing complex journal entries, account reconciliations, and fluctuation analyses.
• Assist in developing guidance on the accounting implications of new transactions and ensure compliance with US GAAP.
• Assist in developing and designing our internal controls to improve the accuracy of our financial records and scale our processes.
• Assist in the preparation of technical accounting memorandums and support drafting of footnotes and schedules for our financial statements.
• Coordinate internal and external audit activities, serving as a key point of contact for auditors and managing the flow of information for selected accounting areas.
• Drive process improvements by identifying opportunities to automate and streamline accounting workflows.

Senior Accountant

Sales

• Own and drive the full sales cycle from prospecting to contract signature for employer groups with 20,000+ covered lives.
• Develop and execute enterprise sales strategies that align with SmithRx’s growth goals and value proposition.
• Establish trusted advisor relationships with benefits decision-makers, consultants, brokers, large employers and internal stakeholders.
• Deliver compelling presentations and solution demonstrations that clearly articulate the SmithRx value proposition and clinical/economic impact.
• Collaborate with internal teams including Clinical, Account Management, Legal, Pricing/Proposals to ensure alignment and readiness for onboarding large clients.
• Accurately forecast pipeline and deal status using Salesforce, maintaining meticulous records of all prospecting and sales activities.
• Represent SmithRx at industry events, conferences, and client meetings as a senior face of the enterprise sales team. Willing to travel and attend this events on a regular cadence.
• Maintain a deep understanding of market dynamics, competitor positioning, and healthcare/PBM trends to inform strategy and positioning.

Vice President – Enterprise Sales

Account Manager

• Manage the achievement of key performance indicators for the analyst team’s Mentor, train and support the team of analysts supporting the customer success function
• Build trusting relationships with cross-functional leadership
• Maintain a comprehensive understanding of business challenges faced by customers
• Assist leadership with cross-functional project management to drive resolution for escalated client issues while coordinating internal and external teams as necessary
• Identify product & process gaps by conducting business impact assessments and proactively managing client expectations
• Support the team in managing client escalations and service recovery
• Direct and lead client-facing reporting responsibilities for the Account Analyst team
• Assist in the ongoing candidate review and hiring process
• Monitor and assist with the management of team member capacity and bandwidth

Lead, Account Support

• Support the resolution of complex client scenarios by conducting deep-dive data research and root-cause analysis.
• Partner with the account team to identify cost drivers, utilization shifts, and clinical opportunities within a client’s portfolio to recommend plan design changes that mitigate spend.
• Serve as the primary liaison between Account Management and the Reporting/Data Analyst teams to ensure client reporting needs are technically feasible and strategically sound.
• Interpret pharmacy claims data, trend analysis, and rebate projections to provide "the story behind the numbers" for client presentations and Quarterly Business Reviews (QBRs).
• Oversee the integrity of client-facing financial reports, ensuring data aligns with contractual obligations and client expectations.
• Work on behalf of the Account Management team, collaborating with internal technical teams to improve automated reporting tools and identify product gaps based on client feedback and data limitations.
• Assess financial data for indicators of client attrition risk and work with Account Managers to develop data-driven mitigation strategies.
• Act as a data mentor to Account Managers, coaching them on how to interpret financial metrics and present data-heavy slides effectively.
• Participate in existing and prospective client meetings.

Financial Analyst, Account Management

• Complete reporting and data requirements based on client and team needs
• Be accountable for customer satisfaction and retention of assigned client(s)
• Forge trusting relationships with client operational leadership
• Maintain a comprehensive understanding of business challenges faced by customers
• Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
• Prioritize issues and assess escalations that may lead to client attrition risk with the Account Managers to ensure a strong mitigation plan is in place

Associate Account Manager

Analyst

• Independently ascertain how to query the necessary data from large data sets and generate ad hoc analysis with clear insights
• Leverage historical claims data and provide reporting that allows for assessment and risk management
• Assist in preparing deliverables for operation teams that support a member’s transition experience to SmithRx
• Ensure high quality, “client ready” deliverables through an audit/evaluation process and personal accountability
• Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings
• Clearly communicate with internal stakeholders and external partners through email, slack, phone, video call, etc.
• Provide ad hoc analysis to illustrate other potential impact from implementing SmithRx as a pharmacy benefit solution

Client Delivery Analyst

Engineering Manager

• Manage, mentor, and inspire a team of engineers (up to Staff level) to deliver high-quality software solutions.
• Build a collaborative and high-performing team culture focused on accountability, innovation, and excellence.
• Conduct regular performance evaluations, provide actionable feedback, and foster career growth opportunities for team members.
• Define the team’s vision and roadmap, aligning with organizational goals and priorities.
• Partner with product managers and stakeholders to clarify business requirements and translate them into actionable engineering projects. Ensure the execution of major upcoming initiatives.
• Work with Principal Engineers to develop scalable and reliable software solutions.
• Proactively identify and mitigate technical risks, addressing software architecture deficiencies and long-term risks.
• Establish and maintain best practices for development, testing, and operational workflows.
• Partner with product managers, stakeholders, and other engineering leaders to ensure alignment across teams and domains.
• Influence overlapping business/technology areas to reduce inefficiencies and improve delivery speed.
• Act as the primary representative of your teams to senior leadership, customers, and stakeholders.

Software Engineering Manager

Full-stack Engineer

• Taking the lead on designing, developing and maintaining SmithRx frontend features with a strong depth of knowledge in JavaScript, React, and GraphQL while leveraging CI/CD to iterate quickly
• Build and maintain design libraries within SmithRx in collaboration with UX designers and other FE engineers.
• Collaborate with stakeholders and technical leads to understand functional and technical feasibility of UI/UX designs to produce high-quality, performant, decoupled, and scalable code
• Continually apply software development best practices, design patterns, tools and technologies
• Troubleshoot production issues by performing triages for issues that arise and performing root cause analysis to prevent future occurrence of issues.
• Coach/mentor junior team members in their assigned engineering projects by performing design and code reviews
• Work with senior leadership to turn technical vision into a tangible roadmap
• Be the cornerstone of a collaborative learning culture through knowledge sharing, mentorship, code reviews, and exploration of new frameworks and paradigms

Staff Software Engineer, Full Stack - Platform

QA Automation Engineer

• Develop and maintain automated tests to help ensure high test coverage and fast feedback on defects
• Continuously maintain and improve our test frameworks
• Manage test strategy, product testing, and planning within your sprint team
• Create testing-related documentation including test plans and test cases
• Find and report bugs and track these to resolution in a timely manner
• Collaborate with the Product team to provide valuable insight and input to help create impactful features
• Provide clear test results to Development and Product teams to help manage project expectations/progress
• Create and maintain security and performance tests
• Develop deep expertise in the SmithRx products
• Utilize AI tools like Playwright MCP, Claude, and Copilot to realize efficiencies in your daily work
• Maintain and refine quality metrics to help track and communicate overall product health

Senior Automation Engineer

Data Analyst

• Own the end-to-end process of extracting and compiling member lists from multiple internal data sources — eligibility systems, pharmacy data, client records, and more — for use across email, SMS, and print communications. Your primary workspace is Snowflake, querying across the data models maintained by our Data Engineering and Analytics teams.
• Define and enforce data quality standards across all member lists before they enter the delivery pipeline. Build and maintain automated checks that surface anomalies — duplicate records, missing fields, invalid formats, eligibility mismatches — before a single message is triggered.
• Handle Protected Health Information with the rigor and discipline it demands. Own suppression list logic, ensuring members who have opted out, are ineligible, or fall under regulatory exclusions are accurately reflected across all lists at all times. Treat opt-out, preference, and PHI data as the highest-priority data in the pipeline.
• Work hand-in-hand with the Marketing Operations Manager to ensure lists are formatted, mapped, and structured exactly to the schema required by communication platforms. Maintain an active working relationship with the centralized Data team — contributing to shared data models and quality standards, staying aligned on upstream changes, and advocating for member communications data needs at the infrastructure level.
• Extract, transform, and validate member data from multiple internal systems using Snowflake, producing clean, audit-ready lists for every communication send
• Build and maintain automated data validation workflows that catch quality issues — gaps, duplicates, mismatched fields, ineligible members — before lists are handed to Marketing Operations
• Own suppression and exclusion logic, including regulatory opt-outs, eligibility exclusions, and client-specific rules, and ensure they are consistently applied across all channels and send types
• Partner closely with the Marketing Operations Manager on list specifications, field mapping requirements, and pre-send data checks — you are the upstream dependency for every campaign they deploy
• Maintain clear documentation of data sources, transformation logic, field definitions, and business rules to support auditability and regulatory compliance
• Collaborate with the centralized Data team to stay aligned on Snowflake data model changes, contribute to shared data quality standards, and represent member communications requirements in data infrastructure decisions
• Proactively identify, escalate, and root-cause data quality issues, partnering with the Member Comms Team Lead and internal data owners to drive resolution
• Support ad-hoc data pulls for compliance reporting, campaign sizing, program performance analysis, and regulatory inquiries

Marketing Data Analyst

• Collaborates with clients and account managers to evaluate client’s clinical program goals, including generic dispensing rate improvements, implementation of utilization management programs, improvement in medication adherence rates, improvements in therapy gaps for key chronic disease states, formulary compliance targets, and HEDIS and NCQA measures
• Provides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management
• Comprehends and effectively explains formulary and clinical programs value proposition to clients
• Recommend and implement clinical programs for clients to provide cost savings to clients and members.
• Stays current with market trends and provides clinical market intelligence to clients
• Communicates drug information to clients and responds to plan-specific clinical inquiries
• Collaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits
• Able to incorporate treatment and practice guidelines into client presentations including up-selling opportunities
• Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments

Clinical Account Manager

Pricing Analyst

• Work out of a queue to assist sales teams by preparing a high volume of deliverables that illustrate the company’s value proposition
• Collect and clean large data files into standardized Excel templates for analysis
• Produce data-driven reports using business insights tools
• Thoroughly review and refine deliverables using document management tools like Adobe, ensuring client readiness
• Track and manage sales deliverables status in Salesforce
• Provide ad hoc analyses via Excel
• Ensure quality of deliverables through an audit/evaluation process

Pricing Coordinator

Systems Engineer

• Design, build, and refine complex pricing models in SQL and Looker to automate and enhance the accuracy of client savings projections
• Translate business requirements from stakeholders into technical specifications for the development and validation of our Enterprise Data Warehouse (EDW) in collaboration with the Data Analytics and Engineering groups
• Coordinate directly with Data and Engineering teams to ensure pricing logic is aligned with broader company data architecture and product roadmaps
• Contribute to the evolution of the Pricing Analytics codebase, adhering to best practices for development, rigorous audit protocols, and code reviews to ensure 'client-ready' accuracy across all automated tools
• Maintain a transparent project roadmap for pricing tool enhancements and create detailed technical documentation for all pipelines and internal logic
• Provide 'Tier 3' technical support to the Submission Pod, stepping in for highly complex ad-hoc analyses or during peak volume periods to ensure queue stability
• Execute deep-dive analyses and investigations into large datasets and provide clear insights on findings
• Communicate clearly with internal stakeholders and external partners through email, Slack, phone, video call, and Jira
• Develop a complete understanding of reporting needs and work cross-functionally to scope projects and develop self-service BI reporting and automation whenever relevant
• Continuously analyze and evaluate existing reporting processes, identifying inefficiencies or gaps, and proactively deploying creative solutions to enhance operational effectiveness

Pharmacy Systems Analyst

Pharmacist

• Own the development, maintenance, and execution of forward-looking drug spend forecasting models
• Quantify the impact of macro-market shifts in collaboration with Pricing team
• Partner with the Clinical Strategy team to translate upcoming pharmacy market events into quantitative financial models
• Evaluate customer level trends, to identify key drivers and inform future expectations at the overall spend levels
• Translate highly complex actuarial and analytical findings into clear, compelling narratives for executive leadership, consultants, and sophisticated employer groups
• Direct the creation of external trend reports showcasing Smith’s market expectations and cost-containment efficacy
• Work with the Data Analytics team to build out model(s) for deeply understanding drug spend forecasts, and build reports to maximally automate the process of spend forecasting given customer specific trends
• Actively participate in customer level assessment for ongoing retention activity
• Work closely with Sales and Proposals teams to craft offers to pharmacy consultants, brokers, and clients which properly reflect SmithRx’s value
• Engage pharmacy consultants and brokers to educate the market about SmithRx’s market trend expectations and how Smith manages to optimize client outcomes against trend
• Various other ad hoc strategic projects aimed supporting SmithRx growth initiatives

Pharmacy Market Forecasting – Trend Director

Community Manager

• Translate qualitative customer and prospect insights into actionable quantitative data within our CRM to further the depth and quality of our community relationships.
• Architect a scalable framework for relationship tagging that balances depth of insight with ease of use across teams
• Proactively identify and resolve Salesforce data gaps, partnering with the sales team to drive sustainable data quality improvements
• Own the build and ongoing maintenance of key databases, ensuring data is consistently entered, organized, and ready to activate
• Manage the intersection of data across platforms (e.g., ensuring relationship and network data in Polinode aligns with and is enriched by what lives in Salesforce and other tools)
• Evaluate existing workflows and lead initiatives to automate or streamline inefficiencies
• Establish and maintain SOPs and documentation that help the team scale
• Support leadership in cultivating a network where relationships are actively nurtured, not just tracked
• Map and maintain relationship data across people, companies, and consultants to surface connection opportunities and referral pathways
• Conduct Relationship Gap Analysis to surface unknown and dormant relationships in the network and trigger re-engagement workflows to deepen community ties for leadership
• Track market intelligence such as RFP activity and procurement cycles that create strategic value across the network
• Assist leadership in identifying where the community has gaps, momentum, or untapped potential
• Track engagement patterns across the network to help leadership prioritize where to invest time and relationships
• Build reporting that keeps leadership informed on referral exchanges, pending opportunities, and follow-up needs