Implementation Manager

SmithRx

Implementation Manager delivering pharmacy benefit platform implementations for SmithRx. Driving client requirements, project milestones, go-live readiness, and post-implementation improvements across teams.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $87,600 - $123,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client-facing project management, including implementation planning, requirement documentation, and go-live support. Proficient in trend analysis and process improvement within the healthcare and pharmacy sectors.

Highest-signal resume keywords

Client Impact AnalysisProject ManagementSalesforce ExperienceHealthcare ExperienceStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation RequirementsProject PlansTrend AnalysisProcess ImprovementDocumentation

Soft Skills

Self-Starter MentalitySolutions-Oriented Problem SolvingFlexibilityAdaptabilityMentoring

Tools & Technologies

Microsoft OfficeSalesforce

Industry Keywords

HealthcarePharmacyClient SupportGo-Live SupportHigh-Volume Clients

About the role

Key responsibilities & impact

Serve as the primary client-facing contact during implementation
Conduct client impact analysis to define implementation requirements
Document requirements in standard project templates and tools and obtain client approval before builds
Create and maintain detailed project plans and open-items logs
Coordinate functional teams and clients to complete items on time and ensure go-live readiness
Monitor progress through weekly status reports
Assist with escalated client, member, and project issues
Provide go-live support
Facilitate internal post-implementation review meetings
Mentor and support team members and colleagues throughout implementation
Support high-volume, high-profile clients, including Superbrokers and 340B clients
Identify opportunities through trend analysis and process improvement
Participate in ad-hoc projects, process improvement efforts, and focus groups

Requirements

What you’ll need

Bachelor's degree or equivalent work experience required
5–8 years of related work experience required
Healthcare and/or pharmacy experience strongly preferred
Salesforce experience preferred
Microsoft Office literacy
Strong communication skills through face-to-face meetings, conference calls, and written correspondence
Self-starter mentality with ability to make informed decisions and solve difficult challenges creatively
Solutions-oriented, efficiency-driven problem-solving approach
Flexible and adaptable in a fast-paced technology company

Benefits

Comp & perks

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Bonuses, commissions, or equity may be available
Time off programs
Mental health support