Datarails

FP&A Implementation Team Manager

Datarails

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

About the role

  • Lead a team of Implementation CSMs and be responsible for hiring, training, and coaching; ongoing mentorship and weekly 1:1s; performance reviews; foster collaboration.
  • Oversee multiple implementation projects, timelines, scoped hours; act as technical focal point; review and approve the conclusion of the implementation (handoff to live).
  • Identify and escalate project risks and issues to CS leadership and other teams as needed.
  • Serve as escalation point for customers and team members; conduct status meetings; provide detailed project updates; manage a small portfolio of customers (~2-4).
  • Collaborate with sales, live team, and product teams to improve customer journey; provide feedback to product; be part of Product expert group; provide feedback to pre-sales scoping docs; continuously improve implementation processes and playbook and subprocesses.

Requirements

  • 5+ years of industry experience and/or 1.5+ years of experience at Datarails, ideally in a customer-facing role.
  • You have the ability to operate independently and work with management to improve the organization operations.
  • History of building and maintaining strong collegial relationships, knowledge-sharing, and mentorship of team members.
  • Preference may be given to candidates with experience as an onboarding buddy for new hires.
  • Strong communication skills.
  • You navigate difficult conversations with ease and are comfortable raising red flags and asking questions with customers and when providing feedback to team members.
  • Strong customer skills.
  • You are prepared to serve as an escalation point for your team and able to take point on challenging customer implementations.
  • Internal Requirements - In-depth understanding of datrails's products, sales, and processes.
  • Demonstrated track record of success in current role within datarails.
  • Strong relationships with key internal stakeholders and a deep understanding of the company's customer base.