Smartsheet

Director

• Expand Value/Outcome Consulting delivery practice as part of the Customer Outcomes Journey group
• Inspire our Customers and Smartsheet employees to think differently about how to manage Dynamic Work and enterprise solutions
• Lead a world-class professional services team that provides Value Engineering, Outcome/Solution Selling, Organizational Adoption, Digital Transformation Strategy and No-Code services
• Define, build and enhance offerings, resource job family and customer-facing sales/delivery materials and a world-class online presence
• Shepard the delivery of COJ engagements to successful completion, and continuous improvement through rapid experimentation and iteration
• Recruit and retain a diverse team of specialized skills
• Manage the short-term and long-term P&L of the practice and develop a 3 year strategic vision that creates sustainable ARR bookings growth and COJ attach/utilization
• Anchor, enable and evangelize multiple East-West value initiatives across Marketing, Sales Enablement, Customer Success & Professional Services
• Double the COJ delivery footprint across multiple customer segments and negotiate engagement volume/outcome targets with Sales Leadership
• Enhance customer-facing delivery motions such as CXO Value Perspectives, Business Cases, Outcome Discovery Workshops and Value Realization
• Create demand for COJ Workshops that expand customer’s Dynamic Work platform aspirations and increase average deal size by a factor or 3-5X
• Create thought leadership that enables Senior Executives to become evangelists of Dynamic Work, User-Driven Development & No Code Enterprise programs that deliver Innovation & Digital Transformation
• Embed outcome/value-based practices in the customer’s IT/LOB Executive team to change how they run their Smartsheet environments for improved value realization
• Understand and communicate high-level governance and operating models on the Smartsheet platform and integrations with existing technology frameworks and platforms
• Report to the Vice President, Customer Outcomes Journey and be a critical player in scaling the COJ practice

Senior Director, Customer Outcomes Journey

Solutions Engineer

• Partner with enterprise sales executives by owning the technical sales process in support of selling Smartsheet’s SaaS platform to large enterprises
• Provide advice and guidance as the Smartsheet subject matter expert to prospects, as well as current enterprise users
• Design and develop creative solutions to customer requirements using Smartsheet
• Represent Smartsheet’s technical capabilities to prospects; proactively support prospects in performing evaluations; ensure that prospects keep to their stated evaluation scope and timelines
• Travel to enterprise customer sites periodically, serving as a technical resource to sales staff, as well as engaging with customer IT professionals regarding integration and data questions
• Be a recognized Smartsheet technical expert and develop deep Smartsheet relevance (workflow definition, solution design, etc.) for key functional areas, such as Project Management, Sales, Marketing, Human Resources, etc.
• Serve as front-line expert for “best practice” and prospect technical issues, tracking these issues and ensuring prompt follow up and problem resolution
• Work closely with Marketing to develop repeatable solutions and Product Management as the customer advocate on product roadmap discussions and to provide input on new feature requests
• Provide support for preparing technical responses to prospect questions, FAQs, knowledge-base and case support entries; help define “best practices” for broad usage across large enterprises
• Deliver on, and exceed, all performance targets
• Perform other duties as assigned

Enterprise Solutions Engineer – Key Accounts

Enterprise Solutions Engineer - Key Accounts

Enterprise Solutions Engineer – Strategic Accounts

Software Engineer

• Build and lead world-class teams of engineers to design, implement and operate high-quality distributed services that are highly reliable, scalable, performant, and secure.
• Recruit, retain and coach multiple teams of engineers and engineering managers to innovate, execute, deliver and grow to their peak performance.
• Drive positive and supportive work environment with a consistent track record of delivering on commitments.
• Communicate proactively and effectively to different kinds of audiences, including executives and non-technical stakeholders.
• Focus on team members and coaching them to play to their strengths, grow and deliver peak performance.
• Delegate and harness the aggregate strength of your team.
• Focuses on individual and team needs to foster a positive culture consistent with Smartsheet values.
• Actively helps individuals and the overall team to set priorities and focus.
• Review team's designs and provide feedback on deployment safety, resilience, scale, performance, and security.
• Lead and facilitate cross-team interactions, communication, and dependencies.
• Ensure all changes are fully tested before being deployed.
• Ensure deployment plans are well-considered and include appropriate scalability and load tests.
• Facilitate feedback and discussions with Product and UX Design on customer needs, user experience, implementation efficiency, and performance.
• Perform other duties as assigned

Manager, Engineering

Product Designer

• Define and drive the mobile design experience for key areas of the enterprise platform. This involves translating business goals and user needs into innovative, elegant solutions.
• Lead the design lifecycle for major mobile initiatives. This includes creating high-level frameworks and conceptual prototypes as well as delivering detailed specifications and final UI.
• Collaborate with product managers and engineers to identify opportunities, define requirements, and deliver features that provide clear business value and a superior user experience.
• Contribute to the evolution of the company's design system. This involves ensuring that mobile patterns and components are scalable, consistent, and easy to use across the platform.
• Champion a customer-centric mindset, using data and user feedback to inform design decisions and continuously iterate on the product.
• Operate with a high degree of autonomy, taking ownership of projects and driving them from concept to launch with minimal supervision.
• Maintain the highest standards for design quality, encompassing visual design, interaction design, and systems thinking.
• Advocate for inclusive design practices, such as accessibility and localization, ensuring they are core to the design system.

Sr. Product Designer - Mobile

• Build and lead a Sales team to exceed quarterly and annual sales quotas
• Effectively predict and deliver sales results through accurate monthly, quarterly, and annual sales forecasting
• Serve as player/coach in the execution of a complex, solution-based sales process encompassing multiple groups within Large Enterprise accounts
• Play a leadership role in developing new business opportunities by coaching Account Executives to build and execute account-focused strategies
• Drive Smartsheet senior executive engagement in target accounts
• Successfully execute across all disciplines of sales management, including Account/Opportunity/Relationship planning and sales methodology execution
• Partner with Sales Engineering, Consulting, Customer Success and Marketing management to identify and close software and professional services solutions in Large Enterprise accounts
• Proactively identify and address issues that will increase growth velocity in the assigned sales region
• Other duties as assigned
• Travel as needed (30-50%)

Sr. Regional Director, Key Accounts

Sales

• As the Senior Sales Productivity Manager, you will be a key individual contributor driving strategic projects that enhance seller productivity and optimize the systems and processes supporting the go-to-market organization. • You Will: Lead execution and continuous improvement of productivity systems, including CRM, enablement platforms, AI-driven tools, and methodology tech. • Partner with cross-functional teams to define and implement tool strategies that align with sales process priorities and improve seller efficiency. • Analyze adoption data, usage trends, and performance metrics using Excel, SQL, Snowflake, and Tableau to generate actionable insights. • Design and operationalize enablement experiences within systems, including onboarding workflows, contextual guidance, and integrated playbooks. • Serve as the systems expert for GTM stakeholders, offering frontline support, advanced troubleshooting, and feedback-based iteration. • You Have: 5+ years in sales, sales enablement, revenue operations, or other sales productivity roles within a SaaS environment. • Proven success in deploying and scaling programs that drive adoption of systems, tools, and processes. • Deep understanding of Salesforce, sales engagement, conversational intelligence, sales readiness, content management, and data intelligence platforms. • Experience using SQL, Snowflake, and Tableau to perform analytics and guide strategy. • Strong cross-functional communication skills with a history of successful collaboration across RevOps, Sales, and IT. • Strategic mindset with the ability to translate business needs into scalable, tech-driven solutions.

Senior Sales Productivity Manager

Systems Engineer

• Front-end specialist who builds scalable, accessible, and performant UI components to life in a design system\n• Sit at the intersection of design and engineering to architect, implement, and evolve our design system for consistency, efficiency, and high-quality user experiences across the product surface\n• Partner with product engineers, designers, and accessibility experts to create and maintain reusable, production-ready UI components and tooling; help shape front-end development standards\n• You will report to our Design Systems Engineering Manager located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer\n• Build and maintain scalable, reusable UI components and patterns in alignment with design system guidelines and accessibility standards\n• Collaborate with cross-functional teams to translate design specifications into robust, maintainable front-end code\n• Support engineering teams by publishing and maintaining multiple code packages, documenting best practices, providing implementation guidance, and enabling adoption of system components\n• Contribute to design system architecture decisions and code reviews, considering performance, accessibility, and API design\n• Partner with designers to explore new interaction patterns and codify them into reusable building blocks\n• Develop internal tooling, such as CLI tools, linting rules, or Figma plugins, to streamline workflows for engineers and designers\n• Create functional prototypes or proof-of-concepts when necessary to validate design or technical feasibility\n• Advocate for system adoption, consistent UI, and quality code through reviews, presentations, and collaboration