Solutions Engineer

• Partner with enterprise sales executives by owning the technical sales process in support of selling Smartsheet’s SaaS platform to large enterprises
• Provide advice and guidance as the Smartsheet subject matter expert to prospects, as well as current enterprise users
• Design and develop creative solutions to customer requirements using Smartsheet
• Represent Smartsheet’s technical capabilities to prospects; proactively support prospects in performing evaluations; ensure that prospects keep to their stated evaluation scope and timelines
• Travel to enterprise customer sites periodically, serving as a technical resource to sales staff, as well as engaging with customer IT professionals regarding integration and data questions
• Be a recognized Smartsheet technical expert and develop deep Smartsheet relevance (workflow definition, solution design, etc.) for key functional areas, such as Project Management, Sales, Marketing, Human Resources, etc.
• Serve as front-line expert for “best practice” and prospect technical issues, tracking these issues and ensuring prompt follow up and problem resolution
• Work closely with Marketing to develop repeatable solutions and Product Management as the customer advocate on product roadmap discussions and to provide input on new feature requests
• Provide support for preparing technical responses to prospect questions, FAQs, knowledge-base and case support entries; help define “best practices” for broad usage across large enterprises
• Deliver on, and exceed, all performance targets
• Perform other duties as assigned

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