Smartsheet

Data Engineer

• Create, evolve, and maintain reporting infrastructure for the Sales organization
• Partner with engineering, data science, and analytics teams to build scalable analytics solutions and reporting capabilities
• Mine large datasets to ensure data accuracy and completeness
• Analyze and monitor data for anomalies, data quality, and report consistency
• Support commission and territory planning with analytical reports and data
• Develop and maintain KPIs for sales performance, pipeline health, and critical metrics
• Automate report generation and distribution
• Provide technical guidance to junior analysts on ETL processes and reporting best practices
• Ensure data governance and integrity across reporting tools and platforms
• Identify and propose improvements to reporting processes and systems
• Support Smartsheet's growth strategy through data analysis and work with senior leadership on strategic decision-making

Revenue Operations Data Engineer – Hybrid, Bangalore

Product Designer

• Advocate for enterprise users using design thinking and user research
• Partner with research and data teams to inform design decisions and validate solutions
• Improve design quality and design-system maturity
• Contribute to patterns, guides, tools, and libraries for scalable enterprise feature design
• Explain and defend ideas and solutions across required mediums
• Collaborate with product, engineering, and business partners on strategy and execution
• Design and evolve sophisticated features for complex workflows and enterprise requirements
• Establish and champion design best practices
• Mentor junior team members and elevate design craft
• Support product teams in launching and evolving features based on user needs, business goals, and technical constraints
• Report to the Manager, Product Design

Senior Product Designer II

Technical Program Manager

• Coordinate, monitor, and report programme status across enterprise initiatives and external partner engagements
• Lead project planning, develop schedules, adhere to milestones, and align engineering teams across concurrent workstreams
• Design and implement scalable processes across Product, Engineering, and UX
• Prioritise issues and collaborate with cross-functional partners to resolve them
• Identify programme risks and execute mitigation plans
• Drive status updates for stakeholders, senior leadership, and executives
• Facilitate communication among teams with differing working styles and personalities
• Maintain confidential and accurate programme documentation, reporting outputs, and data
• Manage day-to-day use of programme and project management tools, software platforms, and internal systems
• Perform other duties as assigned

Senior Technical Program Manager, Remote Eligible in Bulgaria

Solutions Engineer

• Develop, build, test, and deploy custom software solutions using Smartsheet and third-party APIs
• Design and build AI-powered workflows and automations using LLMs, AI agents, and Smartsheet native AI capabilities
• Use AI coding assistants such as Claude Code to accelerate development, prototyping, and delivery
• Evaluate emerging AI tools and techniques
• Lead technical consulting engagements, design sessions, technical requirements, and architecture validation
• Design and document technical solutions aligned with client business objectives
• Partner directly with customer teams to translate business pain points into working solutions
• Rapidly prototype and iterate based on customer feedback
• Own solutions from discovery through deployment, adoption, and production refinement
• Build reusable components, frameworks, and accelerators
• Serve as Smartsheet subject matter expert on product capabilities and AI-powered API extensibility
• Manage technical project schedules, deliverables, deadlines, and client relationships
• Drive technical delivery of custom development, integrations, and data migration
• Maintain target billable utilization
• Provide feedback to Product and Platform Engineering teams
• Report to the Director, Solution Architect

Solutions Architect

AI Engineer

• Design and build production-grade LLM-powered agents and workflows within Smartsheet
• Make architecture decisions on system design, data pipelines, and deployment strategies
• Develop and optimize prompts, RAG pipelines, and agent reasoning patterns
• Build evaluation frameworks to measure accuracy, hallucination rates, and performance across model versions
• Implement and manage end-to-end AI systems on AWS, GCP, or Azure
• Monitor and optimize cloud-based AI systems and respond to incidents
• Collaborate with Engineering, Product, and cross-functional teams to translate business requirements into technical AI solutions
• Mentor and guide engineers on applied ML best practices, modern AI development patterns, and production considerations
• Establish best practices and standards for AI development, model governance, and responsible AI
• Evaluate emerging AI/LLM tools, frameworks, and techniques
• Contribute to full-stack applications, both legacy and greenfield
• Deliver measurable, validated quality improvements on SmartAssist agents
• Expand evaluation coverage and establish a repeatable quality improvement methodology

Senior Software Engineer II – AI Engineering

Product Manager

• Own the strategy, roadmap, and execution for specialized AI agents and evaluation infrastructure
• Ship large, technically complex agent capabilities end-to-end with a high degree of autonomy
• Define agentic development standards that enable teams beyond your own to build high-quality agents
• Mentor and develop junior PMs on your team
• Build strong cross-functional partnerships with engineering, design, and data science to drive alignment and move work forward
• Support other duties as assigned
• Report to the Director of Product Management for Applied AI

Senior Product Manager II – Applied AI

• Advise customers and cross-functional peers on best practices that drive measurable value and optimize workflows
• Partner with customers to design and implement strategic Smartsheet solutions that drive organizational change
• Lead discovery sessions and design custom solutions incorporating AI-native functionality and automation
• Develop solutions through prototyping and iterative sprints using customer feedback
• Review solution designs through internal testing and facilitate user acceptance testing
• Own project delivery timelines, deliverables, scope, budget, and risk mitigation
• Stay current on industry trends and Smartsheet capabilities while testing and sharing delivery methodologies
• Collaborate with consulting team members and participate in the mentor program as mentee and mentor
• Identify product and services expansion opportunities with Sales
• Perform against KPIs including billable utilization, project margins, customer satisfaction, and accurate data maintenance
• Perform other duties as assigned

Solutions Consultant

Manager

• Lead a regional delivery team through Smartsheet’s shift from effort-based implementation to AI-centered, value-driven advisory services
• Interview, hire, and develop consultants with strategic, stakeholder-alignment, AI, and adoption-focused skills
• Foster experimentation, AI solution testing, knowledge sharing, and adaptation to evolving delivery approaches
• Partner with Sales and GTM leaders to drive regional services bookings, train partners, and support strategic account expansion
• Engage customers, identify evolving needs, shape future service offerings, and handle customer escalations
• Maintain a billable target for strategic project involvement
• Own team fiscal health, performance targets/KPIs, and PSA tool data accuracy
• Operationalize the transition to an AI-Native Professional Services model and modernize tools and methodologies
• Translate company objectives and industry trends into actionable team priorities
• Partner with the Resource Management Office to align consultant skills and capacity with project opportunities
• Perform other duties as assigned

Manager, Consulting

Full-stack Engineer

• Build scalable front-end and back-end services for the next generation of applications at Smartsheet (Kotlin, Java, Typescript, React)
• Solve challenging distributed systems problems and work with modern cloud infrastructure (AWS, Kubernetes)
• Take part in code reviews and architectural discussions as you work with other software engineers and product managers
• Forge a strong partnership with product management and other key areas of the business
• Enhance existing application code with new features and strike a balance when making technical decisions (build vs refactor vs simplify)
• Actively use AI tools to improve personal and team efficiency across coding, testing, design, and troubleshooting, exploring AI integration opportunities within team processes and features, and coaching others on effective AI use

Software Engineer I

Customer Success Manager

• Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
• Accomplish a comprehensive engagement and communications strategy that maintains high customer satisfaction
• Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties
• Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account
• Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet
• Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
• Be the primary interface to manage and resolve critical situations
• Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet
• Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities
• Exceed all performance targets, including maintaining high retention and growth rates
• Accomplish other tasks as assigned

Senior Customer Success Manager – Enterprise

• Collaborate closely with the sales/presales team to develop solution proposals that align with customer requirements and deliver maximum value
• Be a technical resource for Presales members to include: Smartsheet API, Smartsheet Premium Applications, SSO/SAML, and understanding 3rd party APIs
• Respond to Solutions Engineer Requests (SERs) submitted via Salesforce for technically complex opportunities, including API integrations, enterprise architecture validation, identity/access management, and advanced automation
• Build proof of concepts to demonstrate the capabilities of our products and services to customers
• Build solution diagrams that clearly articulate the technical architecture and requirements of proposed solutions
• Provide expert knowledge on what can/can’t be done using Smartsheet’s products together with other tools to solve customer needs
• Assist with technical questions for customer RFPs
• Actively seek out opportunities to develop new integrations and solutions to address gaps and deliver value to customers
• Surface field insights to Product and Engineering as a formal feedback loop, translating enterprise customer pain into actionable product input
• Co-present at Smartsheet Summits and customer-facing events on technical topics including governance, integrations, security, and advanced automations
• Contribute to internal documentation, enablement materials, and "gotcha" guides to scale TSE knowledge across the SE organization

Enterprise Technical Solutions Engineer

• Own the AI creation product surface: drive AI-powered asset generation, intelligent template recommendations, and the overall experience that turns a blank canvas into a working solution
• Define and drive the activation strategy: set the vision for how AI reduces time-to-value for new and expanding users, with a clear north star metric and a roadmap to move it
• Improve AI output quality: define standards for AI-generated content in Smartsheet, and work with engineering and design to improve the accuracy and usefulness of outputs over time
• Build the PLG feedback loop: optimize creation flows to understand what drives users to their "aha moment," use that signal to iterate fast, and turn activation wins into expansion
• Partner deeply across the org: work with engineering, design, data science, and platform teams to ship capabilities that are both technically excellent and delightful to use
• Set the bar for quality and craft: define what "great" looks like for AI-generated content in Smartsheet and hold the team accountable to it
• Communicate with influence: distill complex AI and growth dynamics into crisp strategy narratives for executives, GTM partners, and the broader product org

Principal Product Manager – AI Creation, Growth

• Define a set of features/experiences based on customer needs, market trends, and business outcomes
• Socialize your work and drive alignment with cross-functional leaders; work closely with design and engineering to create compelling, high-quality customer experiences
• Regularly present strategy, product concepts and roadmap to educate, influence and align with senior leadership
• Use internal and external data to guide experimentation, A/B testing, decisions, opportunities and evaluation of success
• Partner with research, product design, data science and analytics teams to run quantitative experiments and analysis to test hypotheses and iteratively develop product capabilities that our customers love
• Support other duties as needed

Product Manager II – Growth

Revenue Operations

• Act as a business partner to Customer Excellence leaders to understand and identify essential business questions and challenges
• Lead projects to develop answers and solutions to those questions and challenges as well as developing KPIs to track results
• Present insights to executives that will drive performance improvements and establish scalable process enhancements across the organization
• Mine large datasets, draw relevant insights, and create visualizations to summarize findings for executive consumption
• Analyze and monitor data for anomalies, recognizing trends and potential business implications
• Guide commission and territory planning processes with analytical support, providing strategic recommendations
• Identify areas of opportunity within the business and propose innovative solutions
• Develop and present data-driven recommendations to Customer Excellence Leaders to optimize strategies and improve performance
• Be a mentor and leader to the more junior analysts on the team

Senior Revenue Operations Analyst – Insights

Social Media Manager

• Plan, write, and publish organic social content across LinkedIn, X, Instagram, and Facebook, with an eye toward both brand storytelling and demand generation.
• Maintain and manage the social content calendar, ensuring consistent cadence, timely execution, and alignment with broader marketing campaigns and launches.
• Develop platform-specific content that reflects Smartsheet’s voice — clear, confident, and customer-centric — while adapting format and tone for each channel.
• Collaborate with Creative to brief and produce visual assets, video content, and copy that performs across formats.
• Track, analyze, and report on social performance metrics including engagement rate, reach, follower growth, and content-driven pipeline contribution.
• Use data to identify what’s working, surface insights to the team, and make informed recommendations on content strategy and channel investment.
• Monitor industry trends, competitor activity, and platform algorithm changes to keep Smartsheet’s social presence sharp and current.
• Support influencer relationship management, including coordination, content review, and performance tracking for a small portfolio of strategic influencer partnerships.
• Assist with social boosting efforts in coordination with the Paid Media team, helping amplify high-performing organic content when appropriate.
• Stay ahead of platform changes, algorithm shifts, and emerging social formats — proactively testing new content approaches and sharing findings with the team.
• Look for creative ways to leverage AI tools to improve content production, scheduling, and performance analysis, driving better efficiency across the channel.
• Monitor trends in B2B social, competitive brand presence, and creator culture to identify opportunities to increase Smartsheet’s visibility and relevance.
• Bring a test-and-learn mindset to the role — propose experiments, measure results, and iterate quickly.
• Partner with Campaign, Comms, Product Marketing, and Creative teams to align social content with campaign launches, product announcements, and company milestones.
• Support employee advocacy efforts and help activate internal voices to amplify Smartsheet’s social presence.
• Other duties as assigned.