Smartsheet

Product Designer

• Define and drive the design experience for key areas of the enterprise platform. This involves translating business goals and user needs into innovative, elegant solutions.
• Lead the design lifecycle for major initiatives. This includes creating high-level frameworks and conceptual prototypes as well as delivering detailed specifications and final UI.
• Collaborate with product managers and engineers to identify opportunities, define requirements, and deliver features that provide clear business value and a superior user experience.
• Contribute to the evolution of the company's design system. This involves ensuring that mobile patterns and components are scalable, consistent, and easy to use across the platform.
• Champion a customer-centric mindset, using data and user feedback to inform design decisions and continuously iterate on the product.
• Operate with a high degree of autonomy, taking ownership of projects and driving them from concept to launch with minimal supervision.
• Maintain the highest standards for design quality, encompassing visual design, interaction design, and systems thinking.
• Advocate for inclusive design practices, such as accessibility and localization, ensuring they are core to the design system.

Senior Product Designer, Hybrid

Client Services Representative

• Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support
• Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi solution expansion, and long term value creation
• Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won
• Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last mile friction
• Generate and progress pipeline: Maintain ~3× coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans
• Forecast with discipline: Use Salesforce and Clari for precise pipeline hygiene, risk surfacing, and call accuracy; proactively course correct to protect the quarter while shaping the next
• Contribute thought leadership: Mentor peers, share market/competitive insights, and inform GTM refinements (offers, packaging, playbooks)

Client Services Director

Financial Planning and Analysis

• Oversee daily rhythms for your areas of support across WWFO (Sales & CE) and Finance to promote functional excellence and top-line growth
• Contribute to the annual planning and quarterly forecast, along with variance analysis cycles
• Partner with WWFO (Sales & CE) teams to align resource allocation with budget and financial targets; improve forecast accuracy and accountability
• Become the subject matter expert on sales & CE org structures, industry benchmarks, and KPIs
• Partner with Revenue Operations to drive alignment and outcomes within the Field organizations
• Collaborate across WWFO, Finance, and Business Intelligence to identify insights that increase growth and improve profitability; Explain findings into high-quality communications and help implement recommendations
• Develop and refine models and other frameworks, such as Bookings (product & services), Renewals, & Commissions
• Contribute to ad-hoc analysis and presentations to guide our decisions & support partner needs
• Oversee month-end close activities and maintain accuracy of financial reporting by partnering with Accounting

Senior Finance Analyst, WWFO FP&A

Salesforce Administrator

• Use Custom Objects, Flows, Custom Fields, Validation Rules, Page Layouts and Record Pages, and more to create solutions that improve our processes.
• Manage User configuration, Roles, Permission Sets and Permission Set Groups.
• Leverage Salesforce AI capabilities, including Agentforce and Einstein, to enhance automation, enable intelligent workflows, and improve user experiences.
• Work directly with team members to build requirements and success definitions.
• Help manage DocuSign, Impartner, Conga, and other integrated 3rd party tools to improve user efficiency.
• Stay up-to-date and educated with the latest Salesforce technologies and features.
• Work on implementation and maintenance of processes and integrated systems.
• Develop solutions and processes which will continue to serve the business as it scales.
• Evaluate inbound requests from partners to address system issues.
• Participate in system deployments, including validation and smoke testing.
• Perform individual record and bulk data updates to ensure data integrity.
• Will create documentation for internal processes and system configuration.

Account Manager

• Ensure alignment of company vision and strategic priorities with a workforce plan that enables execution at scale, serving as the bridge between high-level business objectives and global operations and delivery.
• Lead organizational design, workforce planning, and role clarity initiatives that reduce ambiguity, strengthen decision-making, and drive operational efficiency across the enterprise.
• Drive data-informed decision making, proactively identifying organizational risks and opportunities; partner with leaders through influence to ensure the right priorities are addressed and translated into action.
• Build globally consistent talent systems and programs that remain locally relevant, ensuring international teams are fully integrated into and aligned with the corporate vision.
• Establish the frameworks, guidance, and workflows required to enable leaders and People Business Partner (PBP) teams to design and implement solutions consistently at scale.
• Lead initiatives related to international team scaling and cross-regional management, with a specific focus on supporting growth and maturity in India.
• In partnership with Talent Management, design and implement programmatic frameworks for performance management, workforce design, and top-talent retention that drive clarity, accountability, and measurable outcomes.
• Provide organizational design, workforce management, and related HR practice coaching to senior leaders and the PBP team.
• Develop and mentor the PBP team and cross-functional partners, as needed, to build capability and support successful business outcomes.
• Foster strong partnerships with Legal, FP&A, Compensation, Talent Management, and other key internal stakeholders to ensure talent strategies are aligned, financially sound, and operationally scalable.
• Support and drive additional HR initiatives and responsibilities as the business evolves.

VP, People Business Partnerships

Program Manager

• Collaborate on Global Onboarding: Partner with the Sales Readiness team to co-deliver and refine the end-to-end ramp program, ensuring a consistent, high-impact experience for every new hire across all regions.
• Facilitate with Impact: Lead high-energy workshops, role-plays, and certification sessions, translating complex product features and sales methodologies into actionable skills.
• Provide Hands-on Coaching: Support new reps through their first 90+ days by conducting 1:1 and group coaching sessions to address real-time sales challenges, objection handling, and pipeline development.
• Identify Productivity Gaps: Maintain a pulse on new hire performance metrics; collaborate with your team to diagnose where reps are stalling and suggest program improvements to accelerate time-to-productivity.
• Ensure Global Consistency: Align regularly with peer Enablement Managers to ensure training delivery is standardized across different cohorts and geographies.
• Engage Stakeholders: Partner with sales leadership and frontline managers to ensure the ramp program stays aligned with the current needs of the field and evolving business goals.
• Iterate on Solutions: Assist in developing a blended-learning approach (classroom, self-paced, and on-demand) to scale enablement efforts as the company grows.

Senior Sales Enablement Program Manager, Global Onboarding & Ramp

Operations

• Serve as the primary owner and subject matter expert for Professional Services SOWs, including creation, redlining, review, and operational approval
• Partner with Sales, Legal, Finance, and Professional Services leadership to ensure SOWs are operationally sound, deliverable, and aligned with revenue recognition and delivery standards
• Identify and mitigate operational, financial, and delivery risk during SOW review, including scope clarity, assumptions, dependencies, milestones, and acceptance criteria
• Own and maintain SOW templates, content libraries, and standard clauses, ensuring consistency, compliance, and scalability across services offerings
• Drive continuous improvement of SOW structure, language, and processes to reduce friction, cycle time, and downstream delivery issues
• Act as an escalation point for complex or non-standard SOWs, including custom delivery models and edge cases
• Serve as a trusted subject matter expert across Professional Services Operations, including PSA tooling, intake, project setup, billing readiness, forecasting, and delivery governance
• Provide operational leadership and decision support to stakeholders without formal authority
• Act as an escalation point for complex operational issues impacting services delivery, revenue, or customer outcomes
• Partner closely with Sales, Professional Services, Finance, Legal, Resource Management, and Sales Support to operationalize services engagements from deal close through delivery and billing
• Translate business and contractual requirements into executable operational processes and system configurations
• Support alignment across teams by proactively identifying dependencies and risks
• Own and drive improvements to Services Operations processes, frameworks, and controls to improve efficiency, predictability, and scale
• Lead enhancements to PSA system usage, data integrity, reporting, and governance
• Identify opportunities for automation, simplification, and standardization across services workflows
• Perform and oversee complex project setup and operational configuration to ensure engagements align with contractual terms and financial requirements
• Support delivery teams and leadership with troubleshooting project-level issues related to scope, forecasting, resourcing, and billing
• Manage competing priorities and initiatives across stakeholders
• Create, maintain, and evolve SOPs, playbooks, and process documentation, including SOW guidance and intake standards
• Establish operational standards and best practices that reduce reliance on tribal knowledge
• Communicate changes clearly and support adoption across global stakeholder groups

Senior Services Operations Analyst

Full-stack Engineer

• Serve as your Pod’s domain subject matter expert (SME) and be proficient with other areas of the Smartsheet ecosystem
• Support customers and peers to resolve technical issues and meet team goals/SLAs in alignment with the Support mission and core values
• Serve as your team’s technical escalation point; act as the conduit to the Product and Engineering teams
• Provide technical consulting, case reviews and quality assessments, internal knowledge base management
• Assist with technical mentorship and contribute to growing overall domain knowledge within the team
• Partner with Pod manager and individuals/team to monitor, collaborate, and participate in your team’s case queue to ensure targets are met
• Participate in the triaging & monitoring of escalation requests from our internal partner organizations
• Provide occasional on-call responsibilities, act as primary communication point of contact during application incidents
• Identify areas for improvement to Support process and tools; as well as the Smartsheet application, API, and our various apps and integrations
• Actively engage in the release readiness process, evaluating new features and changes
• Additional Duties as assigned

Technical Lead – Remote Eligible

Content Writer

• Write and optimize web content, including landing pages, product pages, solution pages, and campaign microsites, ensuring alignment with the Smartsheet brand voice, tone, and editorial style.
• Distill complex concepts and product features into clear, engaging copy that resonates with diverse audiences.
• Collaborate with cross-functional teams, including UX design, DXO, product marketing, and SEO, to create user-centric, high-impact digital experiences.
• Leverage messaging frameworks to craft tailored content that addresses the needs of specific personas and buyer journeys.
• Analyze and repurpose existing content for the web, maximizing its effectiveness and reach across digital platforms.
• Regularly update and organize the web copy document library, ensuring all files reflect the most current versions of published site content.
• Leverage AI tools to accelerate web content updates, strengthen brand alignment and accuracy, and pioneer new digital approaches that keep our web presence competitive.
• Uphold editorial and UX writing best practices to ensure consistency and excellence across all digital touchpoints.

Senior Content Writer

Analyst

• Maintain the NetSuite application and other related 3rd party business applications for internal users
• Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs
• Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles
• Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system
• Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date
• Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage
• Provide timely communication regarding system status
• Troubleshooting of system errors and resolution
• Maintain up-to-date knowledge of NetSuite functionality, customization and integrations

Business NetSuite Analyst II

Accountant

• Assist with the preparation of indirect tax returns, including US sales and use tax and Canadian HST and PST
• Maintain the indirect tax calendar to ensure all returns and payments are filed on time
• Prepare account reconciliations and/or journal entries for tax related general ledger accounts
• Support the approval process and organization of multi-state sales tax exemption certificates
• Maintain documentation regarding internal tax processes
• Identify and implement process improvement initiatives
• Assist with ad hoc tax projects and planning initiatives as required

Indirect Tax Accountant

Content Marketing Manager

• Plan and execute user acceptance testing (UAT) for website updates, campaigns, and new features.
• Verify content accuracy and consistency across pages—including copy, imagery, CTAs, metadata, and links.
• Test responsiveness and functionality across browsers and devices.
• Log and track issues in Jira or similar tools, working with developers and PMs to resolve defects.
• Partner with design and content teams to ensure final experiences match approved designs and copy decks.
• Maintain testing documentation and sign-off reports to support release readiness.

Website Content UAT Analyst

• Independently manage assigned operational workflows within Professional Services Operations, such as intake processing, project setup, assignment management, or billing readiness
• Execute and validate complex project configurations to ensure accuracy and compliance with contractual and delivery requirements
• Act as a point of contact for operational questions related to owned areas
• Create and process Statements of Work using approved templates and guidelines
• Review SOWs for completeness, clarity, and operational feasibility, escalating non-standard language, redlines, or risk areas as needed
• Support contract revisions and updates by incorporating approved changes into SOWs
• Partner with Sales, Professional Services, Finance, and Legal to support services deal execution and operational readiness
• Coordinate handoffs and follow-ups to ensure timely project kickoff and billing enablement
• Generate and maintain operational reports related to project status, utilization, forecasting, and billing
• Monitor data quality within PSA systems and proactively resolve discrepancies within owned workflows
• Surface trends or recurring issues to senior team members
• Maintain and update SOPs, job aids, and process documentation for owned operational areas
• Identify opportunities to improve efficiency, reduce errors, and improve scalability
• Support rollout and adoption of process changes and system enhancements

Services Operations Analyst

• Support all sales teams and channel partners throughout the complete sales cycle to meet customer needs
• Work within the Salesforce.com CRM & CPQ system to assist sales reps
• Manage high volume intake queue, maintaining consistent SLAs
• Manage partner deal registration process (lead routing)
• Review contracts and order paperwork for completeness and accuracy
• Create custom order forms, provide guidance on complex deal structures, and escalate specialized issues to appropriate stakeholders for resolution
• Quickly learn and master the quoting process
• Coordinate deal reviews with sales; support training, development, and compliance with operational policies
• Manage the daily deal approval process
• Work between the Finance, Legal, Professional Services, and Sales departments to ensure sales transactions are quick and efficient
• Identify areas for improvement in the Quote to Cash Cycle to accelerate order processing for improving sales efficiency
• Assist with the reconciliation of multiple transactions and other contract related adjustments
• Respond to Partner inquiries (purchase orders, quote requests, invoices, order confirmations, status updates, pricing details)

Partner Operations Specialist – Remote Eligible

• Build strategic relationships with essential technical team members within our customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders, and more.
• Demonstrate an understanding of the market forces affecting our customers and offer insight into ways Smartsheet can help our customers meet their goals.
• Help customers evolve their IT maturity, improve the productive use of Smartsheet products, and empower IT to make their business better.
• Contribute to sustainable growth through partnerships with Services Sales, Success and Consulting team to strategize on ways to create new opportunities within their accounts.
• Contribute to our service profitability through portfolio management including contract usage, contribution margin, operational expense management, and revenue growth, in a manner consistent with Smartsheet legal, fiscal and personnel policies.
• Understand the Premier Services portfolio, including acquisition services such as Converse.AI, Slope and 10,000ft.
• Partner with Strategic Customer Success Managers and Consultants to develop long-term strategies.
• Manage the delivery of services across the entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services.
• Lead virtual teams composed of Smartsheet, partner and customer resources to provide complex solutions that result in a one Smartsheet approach.
• Perform other duties as assigned.