Smartsheet

Enterprise Solutions Engineer - Key Accounts

Smartsheet

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • Partner with enterprise sales executives by owning the technical sales process in support of selling Smartsheet’s SaaS platform to large enterprises
  • Provide advice and guidance as the Smartsheet subject matter expert to prospects, as well as current enterprise users
  • Design and develop creative solutions to customer requirements using Smartsheet
  • Represent Smartsheet’s technical capabilities to prospects; proactively support prospects in performing evaluations; ensure that prospects keep to their stated evaluation scope and timelines
  • Travel to enterprise customer sites periodically, serving as a technical resource to sales staff, as well as engaging with customer IT professionals regarding integration and data questions
  • Be a recognized Smartsheet technical expert and develop deep Smartsheet relevance (workflow definition, solution design, etc.) for key functional areas, such as Project Management, Sales, Marketing, Human Resources, etc.
  • Serve as front-line expert for “best practice” and prospect technical issues, tracking these issues and ensuring prompt follow up and problem resolution
  • Work closely with Marketing to develop repeatable solutions and Product Management as the customer advocate on product roadmap discussions and to provide input on new feature requests
  • Provide support for preparing technical responses to prospect questions, FAQs, knowledge-base and case support entries; help define “best practices” for broad usage across large enterprises
  • Deliver on, and exceed, all performance targets
  • Perform other duties as assigned

Requirements

  • 5+ years’ experience as a Sales Engineer in the SaaS and/or enterprise software industry
  • Passion for working with leading edge, web-based technologies and a desire to deeply understand and demonstrate Smartsheet’s functionality, use cases, as well as business and technical elements
  • Substantial experience creating MS Excel-based solutions for collaboration/workflow/project management requirements in lines-of-business and/or IT
  • Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
  • Ability to quickly build credibility, as well as understand and resolve customer technical issues
  • Strong competence participating in a complex, solution-based enterprise sales process
  • Experience working in a fast-paced, high growth software company where change is a constant
  • Willing to travel up to 50% of the time
  • Preferred: Clarizen, Planview, Workfront, Smartsheet, MS Projects, Google apps, Salesforce.com, Asana, Excel skills
  • Bachelor’s degree or equivalent