Enterprise Solutions Engineer – Strategic Accounts
Smartsheet
SFDC
Enterprise Solutions Engineer – Key Accounts
Smartsheet
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $142,500 per year
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Partner with enterprise sales executives by owning the technical sales process in support of selling Smartsheet’s SaaS platform to large enterprises
- Provide advice and guidance as the Smartsheet subject matter expert to prospects, as well as current enterprise users
- Design and develop creative solutions to customer requirements using Smartsheet
- Represent Smartsheet’s technical capabilities to prospects; proactively support prospects in performing evaluations; ensure that prospects keep to their stated evaluation scope and timelines
- Travel to enterprise customer sites periodically, serving as a technical resource to sales staff, as well as engaging with customer IT professionals regarding integration and data questions
- Be a recognized Smartsheet technical expert and develop deep Smartsheet relevance (workflow definition, solution design, etc.) for key functional areas, such as Project Management, Sales, Marketing, Human Resources, etc.
- Serve as front-line expert for “best practice” and prospect technical issues, tracking these issues and ensuring prompt follow up and problem resolution
- Work closely with Marketing to develop repeatable solutions and Product Management as the customer advocate on product roadmap discussions and to provide input on new feature requests
- Provide support for preparing technical responses to prospect questions, FAQs, knowledge-base and case support entries; help define “best practices” for broad usage across large enterprises
- Deliver on, and exceed, all performance targets
- Perform other duties as assigned
Requirements
- 5+ years’ experience as a Sales Engineer in the SaaS and/or enterprise software industry
- Passion for working with leading edge, web-based technologies and a desire to deeply understand and demonstrate Smartsheet’s functionality, use cases, as well as business and technical elements
- Substantial experience creating MS Excel-based solutions for collaboration/workflow/project management requirements in lines-of-business and/or IT
- Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
- Ability to quickly build credibility, as well as understand and resolve customer technical issues
- Strong competence participating in a complex, solution-based enterprise sales process
- Experience working in a fast-paced, high growth software company where change is a constant
- Willing to travel up to 50% of the time
- Preferred: Clarizen, Planview, Workfront, Smartsheet, MS Projects, Google apps, Salesforce.com, Asana, Excel skills
- Bachelor’s degree or equivalent
