Smartsheet

General Counsel

• Negotiate, draft, and review commercial agreements in support of Smartsheet's sales motion, including agreements concerning online subscription software, data privacy and processing, intellectual property use, and professional services.
• Provide strategic and practical legal advice to teams globally across the company, including sales and procurement.
• Help support or manage a software channel partner program, including drafting, negotiating, and advising on reseller agreements, partner onboarding documentation, and compliance with channel policies.
• Collaborate with all members of the Legal team across office locations, including attorney and non-attorney personnel.
• Contribute to the continuous improvement of document templates, alternate language playbooks, and internal resource documents.
• Deliver training and guidance to employees on legal issues, best practices, and company policies.
• Support general business operations by responding to requests for assistance from across the company as needed.
• Complete special projects as requested.

Corporate Counsel

Customer Success Manager

• Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
• Accomplish a comprehensive engagement and communications strategy that maintains high customer satisfaction
• Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties
• Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account
• Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet
• Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
• Be the primary interface to manage and resolve critical situations
• Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet
• Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities
• Exceed all performance targets, including maintaining high retention and growth rates
• Accomplish other tasks as assigned

Senior Customer Success Manager – Enterprise

Solutions Engineer

• Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers
• Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
• Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
• Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth
• Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors
• Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives
• Leverage your expertise to lead or participate in the onboarding, mentoring, and coaching of team members
• Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps
• Consult and collaborate on strategic programs within the Solutions Engineering department
• Stay up-to-date on industry trends and best practices, consulting your customers and peers as both a Smartsheet product and industry discipline subject matter expert
• Periodically travel to customer sites and industry events as a technical subject matter expert

Senior Solutions Engineer

• Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems
• Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
• Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
• Partner with Sales, Product, Customer Success, and Professional Services teams to provide a great overall customer experience and drive revenue growth
• Grow and maintain knowledge for all Smartsheet products, services, and competitors
• Participate in cross-functional and department-wide projects that support strategic initiatives
• Provide feedback to Product teams to ensure that our solutions continue to align with customer needs
• Periodically travel to customer sites as a technical subject matter expert

Commercial Solutions Engineer

Support Engineer

• Troubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences
• Become Smartsheet Product Certified and work with customers through a variety of channels including email, phone, and chat
• Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance
• Become an expert in a specific product area
• Contribute to team projects
• Give and receive thoughtful feedback on team processes and leadership
• Manage other responsibilities as assigned

Technical Support Specialist – Core Apps

• Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifetime
• Implement a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
• Be the Smartsheet expert, providing guidance and addressing challenges on work/ project management and collaboration to customers
• Explain technical subjects to non-technical end-user personnel in large enterprises
• Understand customer needs and address concerns
• Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account
• Develop tools and and best practices to ensure customers are realizing the greatest possible value from Smartsheet
• Use usage patterns to gain insights, provide guidance and increase customer satisfaction
• Be the primary interface to manage and resolve important situations
• Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
• Provide expert customer insight to product management, marketing and sales on what innovation and improvement in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal and referral rates in our larger customers, many of which operate at massive scale
• Exceed all performance targets, including maintaining high unit renewal rates
• Accomplish other tasks as assigned

Customer Success Manager II, Commercial – East

Accounts Receivable

• Responds to customer inquiries regarding payments, billing, collections, and credit/refund requests.
• Prioritizes work efforts on cash collection, accounts receivable aging, and days sales outstanding (DSO) targets.
• Provides accounts receivables reports, analysis, and cash forecasts.
• Works through Customer account past due reports to ensure timely cash collections.
• Provides Customer account billing assistance to Sales teams as needed to resolve customer payment disputes.
• Collaborates effectively with customer and internal groups to solve customer escalations and improve business processes.
• Other duties as assigned.

Accounts Receivable Coordinator

Analyst

• Lead execution of Smartsheet's global analyst relations strategy to bolster go-to-market strategies and support key business and product initiatives.
• Help develop Smartsheet's analyst-facing story to influence mindshare based on Smartsheet's vision, strategy, and key competitive differentiators.
• Partner across Smartsheet teams at all levels of the organization to tell, support and deliver narrative that ties together technology trends, roadmap planning, multiple use cases and markets.
• Drive strategy and execution of analyst engagements - inquiries/briefings, advisory days, event sponsorships, analyst roadshows, etc.
• Own measurement and business reviews of the AR program's impact. Provide regular reports to Smartsheet leadership on analyst engagement and results.
• Collaborate with product, sales and marketing teams to drive the creation, promotion and enablement of analyst relations content.
• Refine processes and workflows to continuously improve day-to-day analyst relations operations.
• Manage analyst contracts and relationships.
• Support other duties as assigned.

Director, Analyst Relations

Security Engineer

• Conduct security reviews and threat modeling of AI-integrated product features
• Own end-to-end security assessments for high-risk features and services
• Operate and evolve the security scanning controls embedded in Smartsheet's GitLab pipelines
• Serve as the expert validation layer for Smartsheet's bug bounty program

Senior Security Engineer II, Application Security

Analytics Engineer

• Lead analytics engineering strategy and execution, owning the design and evolution of core data models using modern practices — Data Vault, dimensional modeling, dbt on Snowflake — with a clear roadmap toward a Databricks lakehouse architecture.
• Own the company-wide semantic layer and metrics store, ensuring Bookings, ARR, NDRR, and other critical business metrics have a single, version-controlled, trusted definition consumable by every downstream tool and AI agent.
• Drive Finance Analytics, including ownership of Bookings, ARR, NDRR, segment and territory reporting, and month-end close pipelines, partnering closely with Finance and Revenue Operations.
• Set the standard for data governance and data quality, including discoverability, lineage, access controls, and data contracts between upstream producers and downstream consumers — leveraging Atlan, Unity Catalog, and Monte Carlo.
• Own data egress and reverse-ETL strategy, governing pipelines from the data warehouse to downstream platforms including Salesforce, Marketo, Gainsight, Outreach, Thoughtspot, Tableau, and Amplitude.
• Shape our AI data strategy, ensuring data assets are structured, documented, and governed to serve as reliable foundations for AI agents, LLM-based analytics, and intelligent product features — while driving data-as-a-product principles and platform cost discipline.
• Lead cross-functional strategic programs including Quote-to-Cash modernization, unified customer data modeling, and the Snowflake-to-Databricks migration, acting as a key decision-maker across multi-quarter initiatives.
• Develop cross-team relationships across functional leadership and BI partners to ensure we are meeting existing analytics needs and are well-positioned to meet the needs of the future.
• Build, develop, and lead a high-performing team, managing vendor and partner relationships, and evolving team capabilities to meet the demands of a rapidly maturing data platform.

Director, Analytics Engineering – BI Platform

Financial Planning and Analysis

• Serve as a trusted finance partner to G&A and Marketing leaders, bringing financial rigor and a business lens to the questions they're working through.
• Build decision-grade models with scenario and sensitivity analysis to evaluate new programs, vendor selections, and capability builds. Examples include marketing pipeline contribution modeling, product-led growth (PLG) investment cases, personnel and organizational cost modeling, and build-vs.-buy or outsourcing analyses.
• Help Marketing leaders connect spend to pipeline, bookings, and brand outcomes across paid, owned, earned, PLG, events, and partner motions. Partner with G&A leaders on the cost and benefit of process improvements, automation, and organizational design decisions.
• Actively engage in annual planning, quarterly forecasts, monthly close, and variance cycles—owning the narrative behind the numbers and ensuring accuracy and consistency.
• Translate complex analyses into clear recommendations for VP- and C-level audiences, and partner across Accounting, HRBPs, Procurement, and other FP&A teams to drive decisions forward.
• Leverage AI, BI, and FP&A platforms to elevate the quality and speed of analysis and move the team toward real-time decision support.
• Own and contribute to other projects and duties as assigned.

Senior Financial Analyst – G&A, Marketing FP&A

Manager

• Own Smartsheet's global liquidity position, including cash concentration strategy, entity-level funding decisions, and intercompany fund movements across a global structure
• Develop and maintain a rolling cash forecast model used to inform capital allocation, FCF reporting, and investment decisions; collaborate with FP&A and Accounting on alignment to plan
• Define and execute investment strategy in coordination with Finance leadership, balancing yield optimization against liquidity needs; manage the investment portfolio in alignment with company liquidity objectives
• Proactively model cash positioning scenarios to support strategic decisions including M&A, debt service, and one-time capital requirements
• Manage foreign currency exposure across a multi-currency operating environment; monitor FX risk and recommend mitigation strategies as appropriate
• Oversee debt management activities including monitoring compliance with financing agreements, coordinating with lenders, and supporting reporting obligations tied to the company's capital structure
• Own and evolve Smartsheet's banking relationships across primary partners, including annual reviews, service negotiations, and capacity planning
• Lead bank rationalization and account structure decisions, including new account openings, closures, and optimization of the global account footprint
• Serve as senior escalation point for complex cross-border payment issues; engage bank leadership directly to resolve systemic or time-sensitive matters
• Drive the global corporate card program strategy, including program design, limit structure, and governance
• Ensure timely and accurate execution of all global payment obligations, including cross-border payrolls, tax payments, VAT/GST remittances, and intercompany transfers across 10+ countries
• Maintain ownership over treasury-specific regulatory obligations including FBAR, Germany Z4 filings, and Bulgaria pre-clearance processes; proactively identify and manage emerging regulatory requirements as the company enters new markets
• Own treasury SOX control framework, including documentation, evidence, and coordination with Internal Audit
• Lead the evaluation, selection, and implementation of a Treasury Management System (TMS), driving the business case, vendor process, and change management
• Identify and own automation opportunities across payment workflows, cash reporting, and reconciliation; build toward a scalable treasury operating model
• Lead and develop a team of 2-3 treasury professionals, fostering a culture of accuracy, ownership, and continuous improvement
• Act as the primary treasury partner to key internal stakeholders on treasury-relevant matters
• Represent treasury in M&A diligence and integration activities, including cash positioning analysis, entity structure considerations, and banking transitions
• Contribute to third-party payment strategy alongside Payroll, HR, and Accounting leadership

Senior Manager, Treasury

Marketing

• Own Americas field marketing strategy aligned to enterprise revenue targets, pipeline gaps, and regional sales priorities
• Lead the team responsible for field marketing, regional programs, and partner marketing across Americas
• Define success metrics and accountability, including pipeline contribution, coverage, and deal acceleration
• Establish regular pipeline and performance inspection cadences with Sales to identify gaps and course-correct quickly
• Establish Field Marketing Managers and Partner Marketing Managers as the strategic marketing partner of Sales and Partner
• Partner closely with Americas Sales leadership on territory planning, account prioritization, pipeline inspection, and forecast alignment, with shared ownership of GTM planning and clear accountability for outcomes
• Design and execute scalable GTM programs including executive events, regional campaigns, and partner-led initiatives tailored to Americas markets
• Build repeatable field marketing programs and execution frameworks that scale across Americas markets
• Own NA budget allocation, investment prioritization, and ROI accountability across field programs
• Establish foundational operating cadence, reporting standards, and performance management tied to pipeline and revenue outcomes
• Lead change through evolving operating models, new processes, and shifting expectations across Marketing and Sales teams
• Ensure consistent execution while allowing flexibility for country- and market-specific needs
• Ignite a culture of inclusivity, recognizing the strengths that individuals bring to the team to promote engagement and development opportunities
• Represent Americas Field Marketing in global planning, executive forums, and cross-functional leadership reviews, bringing regional insights to influence global strategy
• Other duties as assigned

Senior Director, Field Marketing – AMS

Director

• Own the company's creative strategy developing campaigns, assets, and programs that drive awareness, engagement, and pipeline across the funnel
• Build, lead, and mentor a high-performing in-house creative team, establishing the processes, workflows, and culture needed to produce great work at scale without heavy agency dependency
• Partner closely with Demand Generation, Content, Product Marketing, and Digital teams to ensure creative is tightly aligned to campaign strategy, audience segmentation, and funnel stage
• Develop and maintain brand guidelines, ensuring consistency across all channels while adapting creative expression to performance contexts (paid social, SEM, email, landing pages, etc.)
• Establish a test-and-learn creative culture using performance data, A/B testing, and audience insights to continuously optimize creative output
• Manage budgets and timelines across a high volume of concurrent projects, prioritizing ruthlessly and delivering on-time without sacrificing quality
• Oversee creative QA and approval workflows, providing clear, actionable feedback and holding a high bar for craft and effectiveness
• Maintain a lean, strategic set of agency and freelance relationships for specialized or overflow needs, while actively building internal capability to reduce external spend over time
• Present creative concepts and campaign strategies to internal stakeholders and leadership, connecting creative decisions to business outcomes
• Stay current on trends in B2B digital marketing, performance creative, design, and emerging tools bringing relevant innovations into the team's practice
• Take on additional cross-functional leadership responsibilities as needed

Director, Creative

Full-stack Engineer

• Build the AI Platform Foundation: Lead the design and ownership of the core infrastructure that serves as the backbone for all Smartsheet AI experiences. Focus on building a robust, multi-tenant environment that reduces friction for internal teams, allowing them to deploy reliable and scalable AI features with ease.
• Standardize the AI Developer Path: Architect high-level abstractions and 'Golden Path' APIs that democratize AI development across Smartsheet. By insulating product teams from infrastructure complexity, you will enable them to ship intelligent features with high velocity while guaranteeing safety and consistency at scale.
• Engineer AI Trust & Safety Systems: Establish the mission-critical monitoring and quality assurance layers that protect Smartsheet customers. By creating rigorous evaluation pipelines, you will ensure every AI-driven feature meets the high bar for safety, data privacy, and deterministic performance expected by our enterprise partners.
• Drive technical strategy: Partner with principal engineers to define the technical roadmap for Smartsheet’s AI infrastructure, making architectural decisions that will shape how we build with AI for years to come.