Membership & Engagement Manager
Skift
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Oversee the full membership lifecycle: application review, approval, onboarding, engagement, retention, and renewals.
- Track and analyze membership data and budgets to identify trends and measure progress toward goals.
- Lead recruitment campaigns, including outreach to former members and follow-ups from events and referrals.
- Manage the Member Ambassador Program and member meetups, including city selection, logistics, venues, signage, and collateral.
- Write monthly member letters and corporate partner updates.
- Oversee Advisory Board communications, annual contracts, and backend operations.
- Partner with Events, Marketing, Sales, and Brand teams to ensure alignment and impact.
- Cultivate strong relationships with members, partners, and advisory boards while providing insights and data to guide strategy and decision-making.
Requirements
- 3–5 years of experience in membership, community management, or client success ideally in media, associations, or events.
- Proven track record driving renewals, managing recruitment, and growing membership programs.
- Strong organizational skills with the ability to manage multiple outreach cycles and events simultaneously.
- Experience with CRM systems, membership platforms, and data analysis.
- A self-starter mindset who thrives in a collaborative, asynchronous remote environment.
- PLEASE SEND US A COVER LETTER ALONG WITH YOUR RESUME when you apply through our application system.