SitusAMC

Administration

• Perform end-to-end management of construction and reserve draw requests for a diverse commercial real estate loan portfolio
• Process borrower consents, financial analysis, and other ad hoc asset management duties within the contracted scope of service
• Review draw packages, coordinate missing borrower information, confirm disbursement conditions, and communicate deficiencies to lenders
• Manage borrower consent requests, collect required documents, confirm package completion, and coordinate co-lender approvals
• Monitor capital sources and uses and coordinate resolution of loan imbalances with borrowers
• Review TI/LC allowances and change orders for compliance with loan documentation and leases
• Analyze and prepare lender approval recommendations for construction or disbursement items
• Review invoices and lien waivers
• Order and review inspection reports and title updates, endorsements, and date downs
• Update budget trackers and confirm required hard- and soft-cost contingencies
• Collaborate with asset management, loan management, team members, and other departments to deliver accurate and timely client deliverables
• Correspond with sponsors and borrowers regarding capital expenditure projects, leasing progress, and construction status
• Support AMS VPs with daily responsibilities
• Reconcile and review portfolio statistics, remittance reconciliations, and draw trackers
• Complete work according to documented processes, internal controls, and audit procedures
• Escalate non-compliant issues to senior leadership and support resolution
• Perform other duties assigned by the manager

AVP, CRE Draw Administration

Support Engineer

• Serve as a liaison between SitusAMC and clients to facilitate delivery and implementation of in-house software and configuration into client production environments
• Receive, validate, document, and route software defects internally for resolution
• Provide day-to-day post-go-live support to promote client adoption and address routine client questions
• Perform initial triage of client issues and document details for follow-up
• Route production issues and requests to software development, product, implementation, infrastructure, and other internal teams, tracking updates through resolution
• Support client-paid UAT/QA testing by executing test cases, validating functionality, documenting results, logging defects, and supporting retesting
• Assist with release validation, regression testing, configuration validation, workflow testing, integration/file testing, and production readiness activities
• Deliver or support client administrator, end-user, and internal training sessions
• Build working knowledge of SitusAMC software functionality, industry concepts, and client workflows
• Address moderately complex production support and testing matters using discretion and independent judgment
• Travel nationally in normal times to support client installations

Product Support Analyst

Vice President

• Oversee facilities management across 25+ global offices
• Liaise with building management across US, India, and UK locations
• Lead emergency response coordination for office openings, closures, and business continuity
• Oversee office expansions, relocations, renovations, and repairs
• Develop operational strategies to improve productivity and cost-efficiency
• Partner with IT Security and Health & Safety committees on periodic walkthroughs
• Manage rollout and capability development of the ServiceNow Facilities module
• Ensure compliance with local laws, safety standards, and company policies
• Manage vendors, procurement, and contract negotiations
• Supervise maintenance, housekeeping, security, access control, fire safety, pest control, and sanitation
• Coordinate employee transportation services and schedules
• Establish preventive maintenance programs and facility guidelines
• Monitor facility conditions and plan improvements
• Recruit and manage facility staff and third-party service providers
• Maintain maintenance, security access, and operational records
• Implement security systems and loss-prevention measures
• Respond to facility emergencies and critical issues
• Provide leadership and accountability for assigned teams and contractors
• Ensure facility equipment is maintained and operational
• Perform other duties assigned by management

SVP, Global Facilities

Product Analyst

• Drive execution of the AI innovation roadmap in alignment with the company’s broader digital transformation strategy
• Execute high-impact AI use cases involving service and product automation, predictive analytics, customer engagement, and operational efficiency
• Develop AI solutions by creating sophisticated agents and prompts and integrating them with existing systems and operational processes
• Ensure AI models and solutions are scalable, reliable, compliant, and ethically developed
• Follow SitusAMC standard AI development processes and procedures
• Participate in quality assurance, volume, and bias testing of agents, including creating test plans
• Develop repeatable models that can be replicated across the business to generate efficiencies
• Collaborate with delivery teams to enhance products, streamline workflows, and improve decision-making through AI-powered insights
• Support business personnel advancing AI initiatives
• Perform other related duties assigned by the manager

Senior Analyst, AI & Prompting

Manager

• Lead and manage a software development team designing, developing, testing, and delivering core product features
• Partner with business analysts, product stakeholders, and support teams to translate business needs into scalable technical solutions
• Oversee technical design, code quality, release readiness, and production support
• Guide proof of concepts, prototypes, and technology evaluations
• Provide hands-on technical leadership through architecture input, code reviews, troubleshooting, and engineering coaching
• Supervise, mentor, and develop direct reports through feedback, performance management, goal setting, and career development support
• Plan and prioritize team workload, remove delivery obstacles, and ensure commitments meet timelines and quality standards
• Perform other duties as assigned by management

Development Manager

Associate

• Orchestrate the planning, coordination, and delivery of software releases across product, engineering, QA, and support teams
• Develop, maintain, and coordinate release schedules
• Collaborate with product, engineering, QA, and support teams
• Coordinate testing, staging, and production environments
• Audit, collaborate on, and oversee the generation and delivery of release notes
• Communicate release updates to internal stakeholders and external clients
• Establish best practices and processes for release management
• Oversee post-release activities, including monitoring and troubleshooting
• Advocate for continuous improvement and innovation in release operations.

Associate – Release Management

Engineering Manager

• Serve as a full-stack developer to produce scalable software solutions.
• Lead the design, development, testing, deployment, and support of new and existing software products, applications, services, and components for client-facing and proprietary platforms.
• Drive the delivery of high-quality software solutions that align with business objectives, client needs, product strategy, and long-term technology goals.
• Partner with product, business, architecture, QA, security, DevOps, and other cross-functional teams to translate business requirements into scalable, maintainable technical solutions.
• Guide teams through Agile delivery practices, including short- and long-term planning, backlog alignment, sprint execution, demonstrations of working software, and delivery accountability.
• Support the creation of Minimum Viable Products that deliver business value quickly while maintaining quality, scalability, and architectural integrity.
• Serve as a technical leader and escalation point for complex development, integration, troubleshooting, testing, and debugging efforts.
• Contribute to and help shape the technical roadmap for projects, products, and platforms, ensuring alignment with future customer and business needs.
• Define and guide system, technical, and application architecture decisions that promote reuse, componentization, extensibility, maintainability, performance, and security.
• Evaluate new platforms, programming languages, frameworks, tools, and software products to determine feasibility and value for incorporation into company solutions.
• Maintain strong working knowledge across modern software development environments and technologies, including Java, C#, .NET/.NET Core, AWS, Azure, API integrations, RESTful services, structured and unstructured databases, web technologies, and JavaScript frameworks such as Angular, Vue, and React.
• Oversee the execution of software engineering plans, development processes, standards, and documentation to ensure consistency, repeatability, and delivery discipline.
• Ensure software solutions meet functional and non-functional requirements, including quality, security, stability, scalability, modifiability, performance, and data protection expectations.
• Provide solutions and alternatives to resolve technical or delivery challenges that impact timelines, scalability, performance, production readiness, or implementation success.
• Analyze code, architecture, and system behavior to identify causes of issues and guide corrective actions as needed.
• Establish and monitor delivery metrics related to turnaround time, workload, rework, defects, test coverage, and team performance to support continuous improvement.
• Stay informed on business initiatives, product objectives, infrastructure priorities, and development architecture considerations that influence engineering decisions.
• Use data, user insights, and product feedback to identify opportunities, improve user experiences, and guide technical solutions that solve customer and business problems.
• Run experiments on new and existing product features, evaluate results, and influence teams and leadership toward modern, effective engineering solutions.
• Research emerging technologies, methodologies, and capability models to improve quality, predictability, delivery efficiency, and cost effectiveness.
• Lead by example with a positive, growth-oriented mindset and a commitment to collaboration, accountability, and continuous improvement.
• Mentor, coach, and develop software engineers, technical leads, PODs, and delivery teams to strengthen execution, technical capability, and overall performance.
• Manage software service delivery for internal and external stakeholders, ensuring tasks, assignments, project activities, and timelines remain aligned with business priorities.

Software Engineering Manager

Data Specialist

• Load Excel data into operational systems and ensure correct mapping is utilized.
• Assist in image processing and loading image files to operational systems.
• Create and maintain file directories.
• Review, identify and ascertain quality/viability of loan image files.
• Access loan image files throughout the company image database.
• Create inventory of image & data files, combine image files, and load to operational systems.
• Ensure inventory results are provided in a timely manner and reported as per established protocol.
• Work with Client Service Managers to ensure all items required for tasking have been provided by the client.
• Transfer data and image files, as well as troubleshoot inventory issues.
• Ensure data and files are maintained in consistent formats within the company database and image network.
• Other activities as may be assigned by your manager.
• This role may include media functions as well, including but not limited to the following: Receive and log shipments with new media for the deal setup team’s workflow.
• Assist in extraction and transfer of image files to operational systems.
• Review, analyze, and report on current server capacity across multiple drive shares for the Deal Setup team to plan space for upcoming workflow.
• Manage and coordinate file archiving operations as a part of regular server capacity maintenance.

Data & Imaging Specialist – Mortgage Deal Setup

Loan Closer

• Serve as the primary contact for onboarding and transaction coordination
• Complete due diligence, regulatory, and procedural reviews
• Order and review lien searches, credit reports, insurance, tax, and third-party reports
• Prepare closing statements, monitor approvals, verify wire instructions, and coordinate funding
• Support post-closing asset management activities, including deposits, memos, and refunds

Project Manager

• Plan and implement projects
• Help define project scope, goals, and deliverables
• Define tasks and required resources
• Collect and manage project team
• Create a schedule and project timeline
• Track deliverables
• Support and direct team
• Monitor and report on project progress
• Facilitate Kick Off meetings, status calls, requirements workshops and QA/Testing activities
• Present to stakeholders reports on progress as well as problems and solutions
• Maintain project status and details in a centralized repository
• Implement and manage change when necessary to meet project outputs
• Evaluate and assess the result of the project
• Other activities as may be assigned by your manager

Senior Project Manager – InfoSec

• Support enterprise technology projects across infrastructure and information security
• Partner with stakeholders in the business and technology to drive projects to completion
• Define project objectives and scope
• Develop and manage project schedule and budget
• Engage with resource management to procure project team members
• Organize and lead project status and working meetings
• Prepare and update project roadmaps and progress reports

Technology Project Manager

• Perform independent end-to-end management of construction and reserve draw requests for a diverse portfolio of loans, sponsors and clients across all commercial real estate property sectors
• Process borrower consents, financial analysis, and other ad hoc asset management duties within respective contracted scope of service
• Oversee junior staff performing these functions
• Ensure tasks assigned to team members are completed in a timely manner adhering to internal control requirements, audit standards, and client service levels
• Perform QC of junior team members’ work product to ensure SitusAMC’s high standards are achieved in terms of quality, accuracy and completeness
• Manage client expectations and serve as an initial point of contact for process clarification and project coordination
• Supervise and mentor junior team members fostering a culture of collaboration, accountability, and continuous improvement to exceed client needs
• Review draw packages for accuracy and coordinate receipt of missing information
• Confirm all disbursement conditions have been satisfied
• Manage borrower consent requests including collection of required documents and confirmation of completed package
• Monitor capital sources and uses to confirm loan balance and coordinate resolution of imbalances with Borrower
• Review TI/LC allowances and change orders to ensure compliance
• Analyze and prepare recommendations for Lender approval

VP, CRE Asset Management Services

• Responsible for the overall management of a client’s portfolio once acquired
• Act as a primary point of contact for all portfolio management, servicing oversight, servicing transfer, and asset strategy deployed
• Oversee multiple servicers, trusts, and strategic portfolio initiatives simultaneously
• Coordinate servicing transfer, operational review, remittance reconciliation, data reconciliation
• Render workout decisions, identify servicing performance irregularities or exceptions
• Drive enhanced performance by a client’s servicer
• Coordinate with diligence and collateral services teams to define asset level strategies
• Conduct quantitative and qualitative analysis, reviews of loan documentation and reporting
• Assess compliance with GSE and regulatory guidelines
• Meet client objectives established

Vice President – Asset Management

Operations

• Manage research requests, supporting asset management team in addressing borrower, investor or 3rd party inquiries
• Assist in training new team members
• Maintain visibility into the status of daily task assignments are prepared timely, accurately, is approved by proper personnel, distributed to the appropriate client personnel with all historical reporting maintained within our system of record for audit and historical purposed
• Raise potential issues to management timely (e.g., staffing, performance and/or servicing standard)
• Identify performance trends and potential enhancements so such items can be analyzed and potentially incorporated into servicer’s process (e.g., servicing workflow enhancements, QC workflow enhancements, reporting automation, etc.)
• Review and approve procedures related to operations as assigned by senior management
• Represent the company in resolving non-compliant issues through verbal and written communication with both internal and external parties
• Periodically evaluate resources to ensure that specific goals and deadlines are achievable
• Perform QC on completed product and communicate results to team members
• Stay abreast of changes in industry standards

AVP, Commercial Real Estate Loan Operations

• Monitor workflow to ensure staff is adequately utilized
• Manage research requests, supporting asset management team in addressing borrower, investor or 3rd party inquiries
• Train new team members
• Maintain visibility into the status of daily task assignments are prepared timely, accurately, is approved by proper personnel, distributed to the appropriate client personnel with all historical reporting maintained within our system of record for audit and historical purposed
• Raise potential issues to management timely (e.g., staffing, performance and/or servicing standard)
• Identify performance trends and potential enhancements so such items can be analyzed and potentially incorporated into servicer’s process (e.g., servicing workflow enhancements, QC workflow enhancements, reporting automation, etc.)
• Review and approve procedures related to operations as assigned by senior management
• Represent the company in resolving non-compliant issues through verbal and written communication with both internal and external parties
• Periodically evaluate resources to ensure that specific goals and deadlines are achievable
• Perform QC on completed product and communicate results to team members
• Stay abreast of changes in industry standards