SitusAMC

QA Engineer

• Define, execute, and continuously improve quality assurance standards for AI agent and prompt outputs, ensuring generated responses meet expectations for accuracy, consistency, completeness, and explainability.
• Oversee QA activities throughout the AI lifecycle, including pre‑deployment validation and post‑deployment output monitoring (regression testing).
• Ensure AI outputs support informed decision-making by validating clarity, applicability, and alignment with intended business value.
• Serve as an advocate for high-quality AI outputs, promoting shared understanding of output standards and expectations across the organization.
• Lead and oversee QA Analysts responsible for reviewing and evaluating AI agent and prompt outputs.
• Provide direction, coaching, and prioritization to ensure consistent application of output QA standards and timely completion of QA activities.
• Forecast QA timelines and capacity in coordination with AI leadership to support delivery commitments and ensure deadlines are met.
• Coordinate cross team to align QA activities with delivery timelines and ensure prompt and agent readiness.
• Assist with the development of repeatable AI output evaluation approaches that can be applied across use cases to drive efficiency and consistency.
• Document QA findings, trends, and recurring issues related to AI agent and prompt outputs.
• Prepare reports, summaries, and presentations for management outlining QA results, risks, and improvement opportunities.
• Identify opportunities to improve QA processes, tools, and standards based on observed output behavior and delivery feedback.

AI Quality Assurance, Prompt Team

Compliance

• Facilitate compliance program that enables innovation while ensuring legal adherence
• Support business growth with monitoring of regulatory developments
• Collaborate with internal stakeholders to develop compliant solutions
• Maintain procedures and documentation for regulated activities
• Review and negotiate contracts for regulatory compliance

SVP, Regulatory Compliance, Fulfillment Support Services

Backend Engineer

• Design, develop, document, test and debug new and existing software systems, applications and/or components for market sale or proprietary software
• Writes technical specifications based on conceptual design and stated business requirements
• Continuously evaluate development progress against plans and intervene with lead developers, project managers, or consult with management to facilitate business outcomes
• Responsible for following the team’s established Agile processes which includes supporting both short- and long-term planning, cross-functional support, and demonstrating working software
• Provide detailed metrics related to turn time, workload, Kickbacks (and reasons), test coverage
• Maintains knowledge of currently evolving platforms, programming languages, and web/database technologies
• Stays up-to-date on business initiatives and objectives, particularly as these relate to infrastructure and development architecture issues
• Serve as technical expert on development projects, participate in full development life cycle including requirements analysis, design, and deployments
• Evaluates new platforms, technologies, and software products/techniques to determine feasibility and desirability of incorporating their capabilities within the company's products
• Make design decisions which encourage leveragability, potential reuse, componentization, extensibility, maintainability, and are minimally coupled
• Strategically align development capabilities with the future needs of our customers
• Provide solutions and alternatives to impasses impacting timetables, scalability, and performance factors as they pertain to production, implementation and to technologies advancements for SitusAMC
• Aspire to reach a higher level of CMMI and Agile practices; create repeatable process; ensure documentation is created, Maintained, trained upon, is readily accessible, versioned, and managed under change control
• Assist in the development and Maintenance of detailed software engineering and development plans and processes
• Continually improve, design or synthesis processes and software that materially differentiates SitusAMC brand and services
• Oversight and guidance of new product initiatives ensuring adherence to architectural principles, drive engineering decision making based on sound business requirements; identify sources of technology improvement that can reduce development cost
• Provide detailed metrics related to turn time, workload, Kickbacks (and reasons), test coverage
• Recommends courses of action to maintain cost effectiveness and competitiveness
• Advise and mentor team members as an escalation point
• Such other activities as may be assigned by your manager.

Senior Software Developer – .Net

Full-stack Engineer

• Provide technical and architectural leadership to the software development team
• Work closely with business analysts to design, develop and test new features and functionality for our core product
• Meet with clients and product teams to provide expertise in design and architecture
• Provide technical guidance and leadership to team members
• Work closely with support analysts to identify and fix bugs
• Develop prototypes and proof of concepts to explore new technologies and determine how to best integrate them into the product
• Create clean, reliable, performant code with an eye for future maintainability
• May supervise and mentor direct reports

Lead Software Developer

Vice President

• Responsible for the overall management of a client’s portfolio once acquired acting as a primary point of contact for all portfolio management, servicing oversight, servicing transfer, and asset strategy deployed by the company on behalf of a client.
• Oversee multiple servicers, trusts, and strategic portfolio initiatives simultaneously on behalf of a client across all asset classes.
• Coordinate servicing transfer, operational review, remittance reconciliation, data reconciliation, render workout decisions, identify servicing performance irregularities or exceptions, and drive enhanced performance by a client’s servicer.
• Collaborate with the company’s diligence and collateral services teams to define asset level strategies and curative effort post settlement recognizing the results of loan-level due diligence performed.
• Develop portfolio campaign strategies, customized reporting, and project management functions as a core expectation.

VP, Asset Management

DevOps Engineer

• Support products that have recently been transitioned from on-prem data center into AWS Cloud
• Involved in strategizing and implementing cloud best practices for newly transitioned products into Cloud.
• Maintain operational coverage of environments and continuously look for optimization, reengineering, and efficiency.
• Enhance automation capabilities, scaling, process improvement, metric collection, security, and visibility into the product environments.
• Leverage various DevOps approaches which include but not limited to CI/CD processes.
• Work closely with development teams to ensure a manageable and secure migration of change into the production environment.
• Get embedded within product teams to enable the enterprise PaaS & SaaS offerings created by the Platform teams.

Senior Associate, Site Reliability Engineer

Client Services Representative

• Manage collateral related services across multiple client trades
• Creation and timely delivery of accurate trade reporting to clients
• Ensure client reports are provided a minimum of 24 hours prior to scheduled calls
• Facilitate coordination of new projects with internal resources
• Communicate with clients to ensure needs and expectations are met
• Evaluate and resolve loan level issues as assigned

AVP, Client Services

Administration

• Deploy security patches, software updates, and application packages
• Install, configure, and maintain endpoint hardware and software
• Maintain and enforce configuration and security baselines
• Monitor endpoint management systems for performance and compliance
• Troubleshoot endpoint issues and resolve incidents
• Document troubleshooting steps and resolutions
• Support escalations from Service Desk teams
• Conduct regular audits of endpoint configurations
• Provide end-user training and support
• Maintain detailed records of system changes and compliance metrics.

Associate, Endpoint Administrator

• Responsible for the overall management of a client’s portfolio once acquired acting as a primary point of contact for all portfolio management
• Oversee multiple servicers, trusts, and strategic portfolio initiatives simultaneously on behalf of a client across all asset classes
• Coordinate servicing transfer, operational review, remittance reconciliation, data reconciliation
• Render workout decisions, identify servicing performance irregularities or exceptions, and drive enhanced performance
• Collaborate with the company’s diligence and collateral services teams to define asset level strategies and curative efforts post settlement
• Develop portfolio campaign strategies, customized reporting, and project management functions

Analyst

• Helping with the quarterly valuation management process for institutional consulting engagements
• Reviewing and analyzing final appraisals, executive summaries, and cash flows, and performing portfolio analytics
• Work closely with the team in completing these processes

Analyst, Valuation Management, Data Reporting

Customer Success Manager

• Support technical implementation activities for assigned clients, including software configuration tasks, training preparation, and testing support.
• Assist in coordinating implementation timelines and client readiness activities to help transition new client projects into production.
• Provide day-to-day support to promote client adoption after go-live, reinforcing standard usage and addressing routine questions.
• Support production usage by receiving client issues, performing initial triage, and documenting and validating details for follow-up.
• Route production issues and requests to appropriate internal resources and track updates through resolution.
• Deliver Client Admin, end-user, and internal training sessions and/or training support as assigned.
• Build and maintain working knowledge of SitusAMC software functionality and client workflows to support effective guidance.

Client Success

• Efficiently manage the quarterly valuation process, and assist the team of valuation professionals by providing guidance and quality control
• Supervise workflow to produce on time deliveries
• Help execute valuation reviews and client consulting engagements through implementation of organizational and technical skills
• Communication/coordinate with market participants, clients, and co-workers
• Review 3rd party appraisal reports
• Develop reviews, consulting reports and other deliverables
• Complete quarterly client presentations
• Resolve non-compliant issues through verbal and written communication with client or other involved parties
• Work independently on projects and also collaborate ‘face to face’ as a team player
• Be an engagement/client lead and/or property type lead, day-to-day communication with clients
• Other activities as may be assigned by your manager

VP, Valuation Management

Project Manager

• Establish and maintain a detailed schedule and project timeline for all artificial intelligence (AI) development and deployment initiatives
• Oversee the tracking of deliverables associated with machine prompt engineering and the integration of AI solutions
• Provide guidance and leadership to cross-functional teams, including those from product management, engineering, and corporate stakeholder groups
• Monitor and report on project progress, ensuring compliance with AI ethical standards, regulatory requirements, and performance benchmarks
• Lead and facilitate kick-off meetings, status calls, requirements workshops, and quality assurance/testing activities
• Prepare and present comprehensive reports to stakeholders and executive leadership, detailing project progress, challenges encountered, and proposed solutions
• Ensure the maintenance of project status and documentation within a centralized repository
• Implement and manage modifications as required to achieve project objectives
• Evaluate and assess project outcomes, measure the impact of AI implementations, and recommend enhancements as necessary
• Perform ongoing research related to SitusAMC’s industry and emerging AI trends and regulatory requirements
• Serve as a mentor to team members, fostering professional development and promoting a collaborative, innovative environment through strong leadership

Lead Project Manager – AI Corporate Projects

Artificial Intelligence

• Collaborate with requestors across a variety of business units to document details of the project request to ensure key details are captured in a concise and easy to understand manner.
• Identify gaps, risk, and potential improvements within business and technology processes and recommend solutions.
• Facilitate working sessions and meetings, preparing materials, guiding discussions to ensure stakeholders needs are understood and represented in the requirements and success criteria.
• Maintain and update KeyedIn resource planning and forecasting to reflect current and anticipated project resource requirements.
• Monitor resource capacity and provide insights on resource availability and utilization to aid in project scheduling and prioritization efforts.
• Work with relevant teams to obtain Level of Effort estimates and participate in documenting and submitting requirements to other business intake processes.
• Support the Corporate IT intake process by stepping into the project management role during period of high demand ensuring continuity of support for critical projects.
• Assist in creating and updating internal process documentation, flow charts and other related materials to improve efficiency and support improvements.
• Contribute to continuous improvement initiatives within the team to enhance project delivery and stakeholder satisfaction.
• Act as a liaison between the business and technology to build strong relationships and be a central point of contact for the intake process and projects.
• Prepare and deliver accurate status reporting efforts.
• Assist in planning and designing business processes and in formulating recommendations to improve and support business activities.

Business Analyst – Generative AI Development

Financial Planning and Analysis

• Primary focus on day-to-day operational support of the Warehouse Financing business
• Owns the process of prioritizing and troubleshooting client questions, including communicating status clearly and proactively keeping the client apprised
• Produce, maintain, and enforce solution design standards, use of specification templates/documents and solution formation processes
• Manage and update key documents to support WFS Clients policies & procedures, service level agreements (i.e., performance metrics) and client deliverables.
• Ability to translate term sheets and rules in ProMerit; meet client requirements and deadlines
• Create, participate, and provide feedback in prospective client meetings and internal documentation
• Manage the day-to-day execution of client needs for onshore clients
• Manage time and tasks to Service Level Agreements agreed to with client
• Coordinate across functional teams, Warehouse Administration Services, ProMerit implementation and product specialist teams
• Communicate professionally and timely with clients via conference calls, Teams and email
• Lead client meetings to document business use cases and demonstrate ProMerit functionality
• Exhibit ability to process client requests in a timely manner, pro-actively communicate steps to resolve issues and meet deadlines keeping management informed before a timeline expires
• Liaise with teammates to ensure seamless coverage of all client requirements
• Knowledge share with junior team members to help develop and enhance skills
• Other activities as assigned by your manager

AI Quality Assurance, Prompt Team

SVP, Regulatory Compliance, Fulfillment Support Services

Senior Software Developer – .Net

Lead Software Developer

VP, Asset Management

Senior Associate, Site Reliability Engineer

AVP, Client Services

Associate, Endpoint Administrator

VP, Asset Management

Analyst, Valuation Management, Data Reporting

Client Success

VP, Valuation Management

Lead Project Manager – AI Corporate Projects

Business Analyst – Generative AI Development

Senior Associate, Warehouse Administration, Finance Operations