Sinch

Support Engineer

• Handle escalated support tickets through email, chat, and occasionally phone to support SimpleTexting customers.
• Troubleshoot technical issues using internal tools, logs, and APIs to get to the root cause.
• Be a compliance expert – making sure our customers are responsible texters, and their data is protected when utilizing system tools.
• Take ownership of escalations from start to finish – ensuring customers receive clear, thorough updates until resolution.
• Collaborate with engineering and product teams when deeper investigation or fixes are needed.
• Partner with cross-functional teams across multiple Sinch brands to share knowledge, trends, and solutions.
• Contribute to internal knowledge base articles and troubleshooting guides, and document recurring issues and solutions to reduce future escalations.
• Assist in teaching both new and existing support specialists by sharing advanced troubleshooting steps and best practices.
• Monitor and report on trends, outages, and critical issues to leadership.
• Find creative workarounds and solutions when no immediate fix is available.

Technical Support Specialist

• Provide technical support for Atlassian products including Jira, Confluence, and Bitbucket
• Troubleshoot issues, administer configurations, and optimize workflows
• Assist internal teams to ensure effective collaboration using Atlassian tools
• Participate in a rotating on-call schedule and occasional weekend work as needed
• Enhance internal user experience and promote continuous improvement of tooling and processes
• Ensure teams utilize the full potential of Atlassian products efficiently

Technical Account Manager

• Report to the Technical Account Management Team Lead and provide dedicated technical support for top clients assigned to you.
• Manage support tickets and own the end-to-end support lifecycle for Sinch services across top customers.
• Partner closely with the Account Team to ensure exceptional service delivery and exceed customer expectations.
• Drive cross-functional collaboration to review, refine, and implement process improvements that enhance operational efficiency and service levels.
• Build and strengthen customer relationships by delivering timely, accurate, and proactive communication on technical and service matters.
• Manage and prioritize client requests, changes, and escalations to ensure swift resolution and alignment with customer goals.
• Organize and lead regular calls, reviews, and internal communications to maintain transparency and accountability across teams.
• Ensure new product launches and feature rollouts are service-ready with proper monitoring, documentation, and support processes.
• Identify and escalate risks, recurring issues, or potential gaps in service to drive continuous improvement and customer success.
• Provide customer insights and feedback to Product, Engineering, and Support teams to help shape product roadmap and service evolution.
• Champion best practices in incident management, change management, and service reporting to deliver consistent, high-quality support.

Financial Planning and Analysis

• Analyze SaaS metrics including MRR, ARR, churn rates, CAC, LTV, and expansion revenue.
• Own and improve sophisticated financial models for revenue/GP forecasting, unit economics, and scenario planning.
• Use market information and cross-functional input to enhance forecasting accuracy and provide greater insight into GP drivers.
• Participate in monthly closing, forecasting, and budgeting processes as well as providing analysis on customer pricing scenarios. Streamline profitability reporting on a per-customer basis for top customers.
• Act as a valued business partner to the Engage Product team by providing informed, proactive analysis and business insights to enable effective decision-making and efficient resource utilization.
• Collaborate with peers to complete special projects while effectively managing multiple priorities and tight deadlines.

Financial Analyst

• Provide high-quality technical support to operators and enterprises worldwide.
• Analyze customer messaging traffic trends and patterns in production environments.
• Perform deep triage and troubleshooting of technical issues across software application and network layers.
• Support Sinch colleagues, including sales, during customer integration, onboarding, and post-deployment phases.
• Collaborate directly with customers on technical issues and work with communication technologies including rich messaging.
• Work with leading suppliers and platforms such as Google, Amazon, Microsoft, and Meta as part of support activities.
• Operate within a 24/7 follow-the-sun global support structure to address customer tickets.

Customer Support Analyst

Customer Success Manager

• Identify and pursue business opportunities by analyzing sales options and industry trends.
• Develop and maintain strong relationships with existing clients, acting as their primary touchpoint and trusted advisor.
• Promote deeper product usage by creating clear, value-driven use cases.
• Track customer health metrics, proactively addressing issues to ensure satisfaction and retention.
• Provide ongoing support, insights, and recommendations to improve service adoption and profitability.
• Collect and relay customer feedback to Engineering and Product teams to inform future development.
• Accurately forecast business performance and maintain CRM data in Salesforce.
• Stay current on industry trends, competitive activity, and best practices.
• Maintain professional and technical knowledge through ongoing learning and networking.
• This role carries cross-sell and up-sell targets and is based in the U.S., reporting to the VP of Enterprise Accounts, North America.

Customer Success Manager – Mid-Market

DevOps Engineer

• Assist in shaping, scaling, and optimizing the infrastructure that underpins Mailgun services.
• Work closely with product engineering teams to drive improvements, automate workflows, and ensure systems meet high reliability standards.
• Collaborate with other teams to define and implement system requirements.
• Design, build, and maintain cloud-based microservices infrastructure.
• Automate routine operational tasks and remediation processes to improve efficiency and reliability.
• Proactively fix and resolve issues, collaborating with support teams and using monitoring tools to ensure system health.
• Ensure datastores operate efficiently and meet performance and availability goals.
• Contribute to the team's growth by mentoring junior engineers and sharing standard methodologies.
• Plan and execute strategies for scaling systems and infrastructure as needs grow.
• Solve complex distributed systems challenges and drive innovation in how email infrastructure is built and operated.

Senior Site Reliability Engineer

SDET

• Are you ready to put your mark on one of Sweden’s most leading tech brand? We are setting up our marketing organization and are looking for our first digital designer to join our team. We are one of the most successful companies in the world that you probably never heard of, according to Forbes Magazine. It is the marketing team’s role to put us into the spotlight. Are you up for the challenge?
• The essence of the role: Describe the overall responsibilities. How does a day in the week look like? What are the biggest challenges? In what way can this role make a difference? Why is this role important and what’s the impact? Where does it sit in the organization? Who will he/she cooperate with? USP?
• Self-Managed individual who can actively contribute towards End-to-End testing of web application.
• Develop and maintain test cases using Jira.
• Exposure to Agile environment.
• Experience in API testing using Postman tool.
• Strong experience in Cypress/Selenium test automation tool.
• Should be growth oriented and self-starter.
• 4-8 years of Experience in designing high efficiency tests for scalable, distributed and fault-tolerant applications.
• Demonstrate outstanding analytical skills.
• Big plus: Exposure to Mongo DB and JMeter; Experience in LoadRunner.

Senior Software Test Engineer

Full-stack Engineer

• Sinch Email powers over 250 billion emails annually and includes Mailgun, Mailjet, Email on Acid, and InboxReady.
• Mid-level Fullstack Developer role on the Mailjet App team working on backend (PHP) and frontend (React).
• Develop, maintain, and evolve applications by writing clear and sustainable code.
• Participate in code reviews, use CI/CD tools, collaborate with design and product teams, and reduce technical debt.
• Write technical documentation and create prototypes to validate feasibility of new solutions.
• Fully remote role based in France; applicants must hold French or EU/EEA citizenship or have a valid French work permit.
• Hiring process includes structured, competency-based interviews and may include data-driven assessments.

Software Developer II

Sales Development Rep

• Identify opportunities in the Mexican market and foster client relationships to support Sinch's growth.
• Engage with prospects via phone and email to generate interest in Sinch communications solutions and set up meetings for the sales team.
• Understand customer needs and tailor approach to ensure maximum engagement.
• Maintain accurate activity, lead information, and pipeline development in the CRM.
• Collaborate with sales and marketing to optimize outreach strategy and messaging.
• Meet or exceed monthly and quarterly lead generation targets.

Sales Development Representative

Account Executive

• Sinch is looking for a net-new logo hunter with deep experience selling enterprise voice infrastructure and engagement solutions. If you’ve successfully sold Infobip Voice, Twilio, Bandwidth, Peerless, Voxbone, or similar voice platforms—and can speak the language of call quality, scalability, and enterprise telephony strategy—this is your next big opportunity.
• We work with the world’s largest brands and offer industry-best voice reliability, reach, and performance. This role is ideal for a proactive, strategic, and technically fluent seller who thrives in complex enterprise sales cycles and is hungry to win.
• Own a net-new enterprise sales quota for Sinch’s voice solutions in North America
• Prospect and engage target accounts with a focus on high-growth and Fortune 1000 B2C brands
• Identify pain points across voice infrastructure, quality, and compliance and position Sinch’s solutions to solve them
• Lead the sales cycle from discovery to negotiation, legal, and contract signature
• Map out buying committees across IT, Network Engineering, Product, and Compliance
• Articulate the technical and commercial value of Sinch Voice through call quality, global scale, and cost efficiency
• Partner cross-functionally with solution engineering, product, marketing, and legal to close business
• Use Salesforce and MEDDPICC to maintain pipeline accuracy and forecast with confidence

Enterprise Account Executive - New Logo Voice

• Join our dynamic team at Sinch as an Account Executive for Enterprise Accounts, where your main mission will be to drive growth by acquiring and nurturing high-value clients!
• In this engaging role, you’ll leverage your sales acumen and interpersonal skills to build strong relationships with key stakeholders in some of the world's most exciting enterprises.
• You will be responsible for understanding their unique needs, crafting tailored solutions, and showcasing how Sinch can elevate their business communications.
• You'll be engaging with prospects through targeted outreach, impactful presentations, and persuasive conversations, all while collaborating closely with our Customer Success teams to ensure smooth onboarding and continuous satisfaction.
• If you're passionate about making a real difference in the realm of business messaging and enterprise communications, then this is the perfect opportunity for you!