Sinch

Support Engineer

Sinch

full-time

Posted on:

Origin:  • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

Tech Stack

GroovyPython

About the role

  • Provide technical support for Atlassian products including Jira, Confluence, and Bitbucket
  • Troubleshoot issues, administer configurations, and optimize workflows
  • Assist internal teams to ensure effective collaboration using Atlassian tools
  • Participate in a rotating on-call schedule and occasional weekend work as needed
  • Enhance internal user experience and promote continuous improvement of tooling and processes
  • Ensure teams utilize the full potential of Atlassian products efficiently

Requirements

  • Experience with support for Atlassian products (Jira, Confluence, Bitbucket)
  • Strong understanding of software development and Agile methodologies
  • Proficient in troubleshooting and resolving technical issues
  • Experience with scripting languages (e.g., Groovy, Python) is a plus
  • Excellent communication skills, fluency in English is required
  • Ability to manage multiple tasks and prioritize effectively
  • A proactive approach to problem-solving
  • Team player with a focus on collaboration and user satisfaction
  • Prior experience in technical support or system administration is preferred