ServiceRocket

Technology Consultant

ServiceRocket

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CloudGroovyITSMPerlPythonRubyShell ScriptingSQLUnix

About the role

  • Design, develop, and implement high-quality solutions, including architectural system design
  • Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
  • Provide experienced guidance, feedback, and recommendations to customers based on established best practices
  • Support the roll-out, adoption, and scaling of provided solutions for customers
  • Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
  • Advice on internal tools and processes as a senior member of the technical team
  • Promote yourself as a subject matter expert and valued member of the community
  • Assist with proposal development and statement of work definitions
  • Engage with potential customers on sales calls as a technical resource, advising on product solutions

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Mathematics, or related technical disciplines
  • 3+ years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar position.
  • Proven track record in implementing solutions, including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)
  • A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
  • Excellent analytical skills with the ability to take a holistic view across a range of domains
  • Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
  • Excellent communication skills, including workshop facilitation, written and verbal communication
  • Experience with Agile development methodologies
  • Proficiency in technical skills such as command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
  • Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
  • Familiarity with ITIL and ITSM principles
  • Experienced in UAT testing and test use-case development
  • Knowledge of cloud technologies