Configuration Business Consultant
Sedgwick
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Ensure product quality and regulatory standards compliance by line-of-business
- Establish policies and procedures
- Develop and train colleagues on technical components of new programs
- Facilitate discussions with clients during implementation and as program changes are required over time
- Analyze client and federal/state benefits; makes recommendations regarding configuration and process options
- Maintain and verify client and federal/state benefit parameters in the claims management system and researches issues to resolution
- Complete client data conversions by analyzing client / vendor files, mapping to standard templates, and working with vendors within expected timeframes set by Implementation
- Maintain complete understanding of program design, processes, client expectations and partner relationships; makes recommendations for improvements; and develops best practices for disability and leave operational processes
- Develop and manage the training of processes and requirements; leads training initiatives for colleagues and clients as needed
- Lead projects focused on large process, procedural and/or compliance changes/updates; communicate changes/updates to field offices, and other applicable departments and business units regarding regulatory requirements and changes
- Play a key role in maintaining client relationships, assists in new business productions, and represents Company with specified industry groups
- Provide support, guidance, leadership and motivation to promote maximum performance
- Maintain team and client-facing artifacts as process and application changes are made
Requirements
- Bachelor's degree from an accredited college or university preferred
- Ten (10) years of claims management, and/or other related experience or equivalent combination of education and experience required
- Two (2) years supervisory experience preferred
- In depth knowledge of claims management and/or absence management processes and procedures
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Self motivated
- Ability and willingness to take initiative
- Ability to work in a team environment
- Ability to meet or exceed Service Expectations
Benefits
- Flexible work arrangements
- Professional development opportunities
- Work-life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims managementabsence managementdata conversionprocess mappingregulatory complianceprogram designbest practices developmentanalytical skillsinterpretive skillstraining development
Soft skills
communication skillspresentation skillsorganizational skillsinterpersonal skillsnegotiation skillsself-motivationinitiativeteamworkleadershipclient relationship management
Certifications
Bachelor's degree