ServiceRocket

Representative

• Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems
• Lead XBRs (real-time QBRs) for high-value, high-touch accounts, focusing on strategic alignment and value demonstration
• Develop strategic problem/solution roadmaps that address current and long-term customer needs
• Generate leads, manage pipeline, update forecasts, and develop and execute account plans
• Perform prospecting activities such as cold calling and networking
• Close opportunities to achieve sales targets
• Deliver partner software quotes and orders, ensuring eligible deals are registered with the appropriate partner program incentives
• Co-sell with partners by jointly creating services and software solutions that address customer needs
• Follow up with customers regularly to ensure needs are being met and to identify opportunities
• Maintain CRM and account plans for customers and prospects (HubSpot and NetSuite)
• Coordinate internal and external resources — including Licensing, Services, Solution Architecture, RevOps, Marketing, Finance, and Legal — to improve customers' experience
• Host product demonstrations, webinars, and other online events to educate customers and prospects
• Illustrate the value of ServiceRocket's products and services to create growth opportunities
• Stay current with ServiceRocket's offerings and industry trends

Senior Customer Solutions Representative

Business Development Rep

• Proactively identify and qualify prospective customers leveraging business directories, industry events, and community engagement. Collaborate with cross-functional teams, including Sales and Marketing teams, to deliver exceptional customer experiences
• Educate customers on the value proposition and benefits of our solutions
• Collaborate closely with our marketing team to develop and execute effective strategies to promote our services and product offerings
• Participate in customer calls to understand needs and build relationships
• Develop and execute targeted sales strategies in partnership with Account Executives to increase funnel conversion rates and generate high-quality leads
• Drive sales growth and account management within assigned territory
• Act as a subject-matter expert on all things ServiceRocket–products and services
• Reporting on activity through company-required platforms. At times, present updates to the Leadership team and company

Associate, Business Development

Consultant

• Design, develop, and implement high-quality solutions including architectural system design
• Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
• Provide experienced guidance, feedback, and recommendations to customers based on established best practices
• Support the roll-out, adoption, and scaling of provided solutions for customers
• Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
• Advice on internal tools and processes as a senior member of the technical team
• Promote yourself as a subject matter expert and valued member of the community
• Assist with proposal development and statement of work definitions
• Engage with potential customers on sales calls as a technical resource, advising on product solutions

Senior Technology Consultant, Atlassian

Senior Atlassian Technology Consultant

• Build high-quality solutions with a focus on scoped project deliverables and long-term maintainability
• Work alongside solution architects to understand technical scope, then help build and iterate on custom implementations based on customer feedback
• Deliver features and fixes that go above and beyond our customers' expectations
• Help us continuously improve our delivery process through retrospection and fresh ideas
• Share what you learn by pairing with and supporting your teammates