ServiceRocket

Application Engineer

• You will diagnose, configure, troubleshoot, and solve problems associated with Apps in the Atlassian landscape.
• Researching, diagnosing, troubleshooting, and identifying solutions to complex application L1-L2 support issues while providing a great customer experience
• You will have to apply your teamwork and collaboration skills while working with the Development, Sustaining, and QA teams
• Install, configure, and maintain Apps that cater to high availability and scalability requirements
• You will interact with global customers and creatively troubleshoot their business-critical problems by applying your technical and soft skills
• Participate in the related activities and associated processes in a 24X5 global support setup as needed
• Document and share knowledge base with others
• Be accountable, take ownership, and have a strong customer focus.

Associate Application Support Engineer