ServiceRocket

Solutions Engineer

• Build and maintain trusted advisor relationships with technical and executive stakeholders, including CIOs, COOs, compliance leads, and operations leadership.
• Lead strategic roadmap conversations that connect regulatory obligations, operational efficiency goals, and business objectives to Atlassian platform capabilities.
• Map corporate initiatives to measurable KPIs, articulating how the Atlassian System of Work improves service quality, audit readiness, and operational throughput.
• Identify and develop new opportunities within existing accounts, contributing to account planning and growth.
• Participate in strategic sales conversations and proposal presentations.
• Navigate multi-stakeholder environments (e.g. compliance, risk, IT, operations, and business units) building consensus across groups with distinct priorities and accountability structures.
• Translate regulatory and compliance requirements into platform design decisions, ensuring Atlassian solutions support audit trails, access controls, and reporting obligations from the outset.
• Define system architecture and provide oversight for enterprise-scale JSM and Atlassian implementations across the customer roadmap.
• Design robust integrations between Atlassian and financial services core systems, including policy management platforms, claims systems, CRM, and ITSM tooling.
• Guide customers through complex architectural decisions with a focus on long-term value, regulatory resilience, and adoption success.
• Advise on change management strategies required to embed new platforms and redesigned service processes within highly governed organizations.
• Collaborate with product and engineering teams to prototype innovations and custom solutions.
• Architect service management solutions that satisfy audit and compliance requirements including change governance, incident management, and SLA frameworks aligned to financial services obligations.
• Design integrations with core financial systems that respect data sovereignty, access control, and the strict separation of concerns common in regulated environments.

Solutions Architect – Enterprise Service Management, FSI