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Senior Atlassian Technology Consultant
ServiceRocketSenior Atlassian Technology Consultant at ServiceRocket responsible for guiding clients on technology solutions. Leading high-impact projects in the Atlassian ecosystem to achieve successful business outcomes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing and managing Atlassian products, including Jira, Confluence, and Bitbucket, while effectively engaging with customers to understand and translate their requirements into high-quality solutions. Proficient in Agile methodologies and possesses strong analytical and communication skills to facilitate workshops and enhance customer relationships.
Highest-signal resume keywords
Atlassian ConsultingJira AdministrationAgile Development MethodologiesCustomer EngagementSolution Implementation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Command LineSQLScript DevelopmentSoftware ConfigurationScripting LanguagesUAT TestingTest Use-Case DevelopmentCloud Technologies
Soft Skills
Analytical SkillsCommunication SkillsWorkshop FacilitationConsulting SkillsInfluencing Skills
Tools & Technologies
JiraConfluenceBitbucket
Industry Keywords
ITILITSMCustomer Requirements Analysis
Tech Stack
Tools & technologiesCloudGroovyITSMPerlPythonRubyShell ScriptingSQLUnix
About the role
Key responsibilities & impact- Design, develop, and implement high-quality solutions including architectural system design
- Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
- Provide experienced guidance, feedback, and recommendations to customers based on established best practices
- Support the roll-out, adoption, and scaling of provided solutions for customers
- Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
- Advice on internal tools and processes as a senior member of the technical team
- Promote yourself as a subject matter expert and valued member of the community
- Assist with proposal development and statement of work definitions
- Engage with potential customers on sales calls as a technical resource, advising on product solutions
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical disciplines
- 5+ years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions
- Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)
- A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
- Excellent analytical skills with the ability to take a holistic view across a range of domains
- Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
- Excellent communication skills, including workshop facilitation, written and verbal communication
- Experience with Agile development methodologies
- Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills
- Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
- Familiarity with ITIL and ITSM principles
- Experienced in UAT testing and test use-case development
- Knowledge of cloud technologies
Benefits
Comp & perks- Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
- Stock options: you have the opportunity to participate in the ownership of the company.
- Health insurance: we support you and your family–your well-being matters.
- Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
- Career pathways program: you can grow horizontally, vertically, or any way you want.
- Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
- Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.