Associate, Business Development

ServiceRocket

Business Development Representative at ServiceRocket collaborating with Sales and Marketing to identify and nurture customers. Engaging with leads and reporting on sales activities.

Posted 7/29/2026full-timePalo Alto • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and sales strategies, with a strong focus on delivering exceptional customer experiences and collaborating effectively across teams. Proficient in leveraging communication tools to enhance connectivity and drive sales growth.

Highest-signal resume keywords

Customer Facing ExperienceSales SupportExceptional Customer ExperiencesWritten And Verbal Communication SkillsOrganizational Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales StrategiesLead GenerationAccount ManagementSales OperationsCustomer Education

Soft Skills

Multi-TaskingAttention To DetailSelf-MotivatedResults-OrientedResilience

Tools & Technologies

Communication ToolsReporting Platforms

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer EngagementSales GrowthCross-Functional CollaborationGlobal EnvironmentServiceRocket Products

About the role

Key responsibilities & impact

Proactively identify and qualify prospective customers leveraging business directories, industry events, and community engagement. Collaborate with cross-functional teams, including Sales and Marketing teams, to deliver exceptional customer experiences
Educate customers on the value proposition and benefits of our solutions
Collaborate closely with our marketing team to develop and execute effective strategies to promote our services and product offerings
Participate in customer calls to understand needs and build relationships
Develop and execute targeted sales strategies in partnership with Account Executives to increase funnel conversion rates and generate high-quality leads
Drive sales growth and account management within assigned territory
Act as a subject-matter expert on all things ServiceRocket–products and services
Reporting on activity through company-required platforms. At times, present updates to the Leadership team and company

Requirements

What you’ll need

Typically requires a minimum of 1-2 years of customer facing experience, specifically in sales support or sales operations
Bachelor’s degree or equivalent experience; fresh graduates are encouraged to apply.
Proven track record of delivering exceptional customer experiences
Excellent written and verbal communication skills, including strong presentation abilities
Strong multi-tasking and organizational abilities with meticulous attention to detail
Ability to thrive in a fast-paced, global environment, collaborating effectively across cultures and time zones; able to leverage synchronous and asynchronous communication tools to ensure seamless connectivity to the global team
Quick learner with a strong sense of ownership and resilience
Self-motivated, results-oriented, and committed to exceeding expectations

Benefits

Comp & perks

Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
Stock options: you have the opportunity to participate in the ownership of the company.
Health insurance: we support you and your family–your well-being matters.
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
Career pathways program: you can grow horizontally, vertically, or any way you want.
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.