Senior Customer Solutions Representative

ServiceRocket

Account Manager at ServiceRocket, focused on finding, growing, and retaining customer relationships. Collaborating within the Atlassian ecosystem to deliver solutions and drive sales.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and sales, with a strong focus on strategic planning, stakeholder management, and full-cycle sales processes. Proficient in utilizing CRM tools like HubSpot and NetSuite to manage customer relationships and drive business growth.

Highest-signal resume keywords

Account ManagementFull-Cycle SalesStakeholder ManagementStrategic PlanningMEDPICC Discipline

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Target AchievementLead GenerationPipeline ManagementNegotiation SkillsProblem/Solution RoadmappingCommercial Conversation ManagementDeal DocumentationProduct DemonstrationsCo-SellingForecasting Opportunities

Soft Skills

Strong Communication SkillsExecutive PresenceTrust BuildingAutonomous Work

Tools & Technologies

HubSpotNetSuite

Industry Keywords

Atlassian Product SuiteEnterprise Software LandscapeCustomer Experience ImprovementQBRsCRM Discipline

About the role

Key responsibilities & impact

Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems
Lead XBRs (real-time QBRs) for high-value, high-touch accounts, focusing on strategic alignment and value demonstration
Develop strategic problem/solution roadmaps that address current and long-term customer needs
Generate leads, manage pipeline, update forecasts, and develop and execute account plans
Perform prospecting activities such as cold calling and networking
Close opportunities to achieve sales targets
Deliver partner software quotes and orders, ensuring eligible deals are registered with the appropriate partner program incentives
Co-sell with partners by jointly creating services and software solutions that address customer needs
Follow up with customers regularly to ensure needs are being met and to identify opportunities
Maintain CRM and account plans for customers and prospects (HubSpot and NetSuite)
Coordinate internal and external resources — including Licensing, Services, Solution Architecture, RevOps, Marketing, Finance, and Legal — to improve customers' experience
Host product demonstrations, webinars, and other online events to educate customers and prospects
Illustrate the value of ServiceRocket's products and services to create growth opportunities
Stay current with ServiceRocket's offerings and industry trends

Requirements

What you’ll need

3–5 years of experience in an account management or sales role
Proven track record of meeting or exceeding targets
MEDPICC discipline and ability to qualify, progress, and forecast opportunities with clear evidence
Experience managing commercial conversations with multiple stakeholders — champions, economic buyers, procurement, and executive sponsors
Deep knowledge of Atlassian's product suite and strong understanding of the enterprise software landscape
Advanced skills in full-cycle sales, strategic planning, negotiation, and stakeholder management
Proven ability to work autonomously and grow a book of business
Strong communication skills and executive presence — you Talk Straight and build trust quickly
Experience with CRM discipline and deal documentation; HubSpot and NetSuite experience preferred
Bachelor's degree in a relevant field

Benefits

Comp & perks

Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.
Stock options: you have the opportunity to participate in the ownership of the company.
Health insurance: we support you and your family–your well-being matters.
Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.
Career pathways program: you can grow horizontally, vertically, or any way you want.
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.
Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.