Business Development Representative
Orijin™
Cloud
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Collaborate with customer stakeholders to comprehend their objectives, evaluate their capabilities, and offer recommendations that assist them in accelerating the achievement of their business and technology goals.
- Gain insight and knowledge of customer product implementations and advocate for the capabilities of Sinch across all product lines.
- Deliver innovative business value to the customer's enterprise by recognizing their key challenges and growth potential; when appropriate, suggest additional Sinch products and services, as well as consultative expertise required to enhance product adoption and customer success.
- Maintain proactive communication regarding technical product modifications and other pertinent updates, while collaborating closely with the product team to advance the roadmap and uncover new opportunities.
- Ensure that the customer enjoys an outstanding experience while achieving their business outcomes.
- Conduct necessary health checks and provide reporting to confirm that all SLAs are being fulfilled.
- Serve as the initial point of escalation for customers.
- Focus on nurturing key clients in the CPaaS sector throughout North Asia; manage upselling and cross-selling to enterprise customers, fostering revenue and gross profit growth, and building long-term relationships.
Requirements
- At least 5 years of experience in sales with a demonstrated history of managing large enterprise accounts and successfully closing high-value deals.
- Experience in CPaaS, e-commerce, retail, telecommunications, and technology sectors is preferred.
- In-depth understanding of the North Asia market, including its business dynamics, along with the ability to engage effectively with various stakeholders at all levels of the organization.
- Outstanding communication, negotiation, and interpersonal abilities, with the capacity to comprehend complex technical concepts and articulate them in clear, simple terms.
- Uses internal relationships to exceed customer expectations and provide support to the team.
- Engages and persuades mid-level to senior level management.
- Customer centric mindset, with the ability to interface with support team on a daily basis.
- Driven, results-focused, and adept at working under pressure to meet tight deadlines.
- Proficient in utilizing Salesforce, Excel, PowerPoint, proposal tools, and other sales software.
- A Bachelor’s degree in business, technology, or a related discipline is preferred.
- Excellent verbal and written English and Chinese.
- Preferred: Experience with or knowledge of messaging, voice, email services and APIs.
- Preferred: A robust network of contacts within the North Asia enterprise sector.
