Simpson Strong-Tie

Outside Sales

• Drive demand and grow sales of all Simpson product lines in the defined marketplace. This includes being active on jobsites, prospecting, conducting sales calls, identifying opportunities, giving presentations including hands on demonstrations, training, and repairing tools.
• Analyze industry and market needs and develop the appropriate strategies, forecast territory demand, and provide support as needed by the customer and/or company.
• Generate and maintain specifications for single-family and multi-family projects.
• Coach, train and manage the professional development of the Dealer Sales Representative; provide regular oversight of the Dealer Sales Representative’s activities, training, and maintain performance through goal settings in alignment with overall territory, branch, company initiatives.
• Develop and maintain key relationships with customers, as well as managing supply chain relationships with channel partners. Provide ongoing training sessions, product demos and technical support and be a problem solver for customers. Understand customers’ pricing structure.
• Promote Simpson Strong-Tie as an industry partner and potential employer; participate in trade shows, association meetings and various committees and/or causes; provide educational opportunities in classroom settings throughout your territory including but not limited to suppliers, specifiers, building officials, contractors, and homeowners.
• Other duties and responsibilities, including but not limited to, consistent CRM management and usage, scheduling, business planning, submitting and approving expense reports in a timely manner, regular maintenance of company-owned vehicles, assisting in the interview and hiring process of Dealer Sales Representative, and other duties as assigned.

Territory Sales Manager – Residential

Customer Success Manager

• Develop and execute a comprehensive Customer Success strategy focused on time to value, customer satisfaction, retention, and growth
• Lead, mentor, and scale a team of Customer Success Managers (CSMs), Onboarding Specialists, Customer Support staff, and other sub-functions within the Customer Success department
• Align the team's goals with business objectives, ensuring that customer success is a core part of the company’s growth strategy
• Collaborate with Sales, Marketing, and Product teams to ensure a seamless customer journey from pre-sale to post-sale, and ensure customer feedback is integrated into product roadmaps
• Partner with Sales to identify and support upsell opportunities and renewals, working closely with Account Management to meet revenue targets
• Establish and monitor performance metrics (customer health scores, renewal rates, churn rates) to optimize processes and continuously improve the customer experience
• Leverage training programs to address common customer challenges, improve product adoption, and reduce churn
• Act as the voice of the customer within the organization, advocating for product improvements, and representing customer needs in executive meetings
• Ensure the customer training programs are aligned with customer needs, providing resources like webinars, tutorials, and documentation to enhance customer knowledge
• Oversee the customer onboarding process, ensuring customers quickly realize value from the software
• Integrate training initiatives into onboarding to help customers effectively adopt the software
• Cultivate relationships with key customers and serve as a senior escalation point for any customer issues, ensuring timely resolution.

Territory Sales Manager – Residential

Director, Customer Success