Component Manufacturing Implementation & Support Specialist – Truss Design

Simpson Strong-Tie

Component Manufacturing Implementation & Support Specialist managing software implementation and support in the building industry. Collaborating with sales and engineering teams to enhance customer solutions.

Posted 8/1/2026full-timeRemote • Alabama, Maryland, Montana, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $71,900 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer software implementation processes, including project coordination, end-user training, and post-implementation support. Proficient in understanding wood framed construction practices and design standards, while effectively collaborating with cross-functional teams to meet customer needs.

Highest-signal resume keywords

Project ManagementCustomer Relationship ManagementWood Framed Construction PracticesSQL Database KnowledgeEnd-User Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ImplementationDesign and Engineering of Prefabricated Metal Plate Connected Wood TrussesBuilding Codes and Design StandardsCalculating Figures and AmountsProblem Solving

Soft Skills

Creativity and InnovationSound Business JudgmentCollaborationAdaptability to ChangeRelationship Building

Tools & Technologies

Microsoft Office SuiteSQL DatabasesComputer NetworkingHardware TroubleshootingSoftware Troubleshooting

Industry Keywords

Customer Success MeasuresImplementation ScheduleDesign ServicesComponent Review ServicesTechnical Requirements

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage the customer software implementation process. This will include developing and managing the implementation schedule, establishing customer success measures in alignment with system capabilities, advising on best practices, installing and configuring the system while developing, documenting, and facilitating end-user training.
Coordinate projects with our Design Services and Component Review Services teams, working closely with internal and external customers to document, schedule, manage, design, and review projects as required.
Act as a liaison between the customer and our software product and development teams by acting as a subject matter expert and bridge between all parties.
Provide ongoing post-implementation support and training of ICS software systems, including assisting ICS Help Desk with existing customer support needs.
Collaborate with the sales team by assisting them in performing client needs assessment to determine potential customer fit, advising on the technical capabilities of our software for demonstrations, and identifying technical requirements of the customer and ensuring our software can meet their needs.

Requirements

What you’ll need

Bachelor’s degree preferred.
3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP.
Understanding of wood framed construction practices, details, related building codes, and design standards preferred.
Ability to make sound business judgments.
Ability to exhibit creativity and innovation when contributing to organizational and individual objectives.
Ability to balance analysis, wisdom, experience, and perspective when making decisions.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to identify options for solving a problem and evaluate the strengths and weaknesses.
Ability to respond positively to change, embracing and using new practices or values to accomplish goals and solve problems.
Ability to build and sustain productive customer relationships.
Ability to work collaboratively with employees within department and across functions.
Ability to manage multiple projects and priorities simultaneously as well as quickly reallocate resources in order to respond to changing customer and team member needs.
Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking, along with hardware and software troubleshooting.

Benefits

Comp & perks

medical
dental
vision
retirement contributions
employee stock purchase and bonus plans
pay for holidays
vacation
sick days
funerals and jury duty
years of service awards
employee discounts
employee referral bonuses
charitable contribution matching
education reimbursement