Signet Jewelers

Analyst

• Analyze large and complex datasets to uncover trends, patterns, segmentation strategies and opportunities across various aspects of the retail business (e.g., sales, customer behavior, inventory, promotions, digital performance, marketing strategies)
• Develop and deliver clear, actionable insights and recommendations to senior leadership and stakeholders
• Design and build reports, and visualizations using tools such as Tableau, Business Objects, Excel to support teams across the business
• Work closely with stakeholders across merchandising, merchandise planning marketing, supply chain, finance, and store operations to understand analytical needs and deliver impactful solutions for assigned departments to optimize inventory
• Create predictive models and conduct scenario analysis to support strategic planning and decision-making
• Monitor key performance indicators (KPIs) and provide regular updates and commentary to possible forecast adjustments
• Work closely with IT and data engineering to improve data pipelines, reporting accuracy, and scalability of analytics solutions
• Track and optimize performance across channels (retail stores, e-commerce, clienteling, events) to improve conversion and ROI
• Provide insights into product performance and inventory turns, with a focus on high-value, slow-moving SKUs such as engagement rings, loose diamonds, and custom jewelry
• Partner with merchandising and inventory teams to forecast demand, identify product trends, and recommend assortment changes
• Collaborate with the e-commerce and marketing teams to analyze digital funnel performance, email campaigns, and paid media ROI
• Support pricing and promotional analysis to ensure competitiveness and profitability inclusive of retail price adjustment recommendations.

Merchandise Planning Strategy Analyst

Product Manager

• Own the product backlog and facilitate Agile ceremonies
• Track progress and communicate status to stakeholders
• Partner with engineering to evolve the integration platform
• Manage and coach a team of engineers

Customer Support

• Provide professional, courteous, and grateful assistance on every telephone call
• Deliver exceptional, personalized resolutions tailored to each customer’s needs
• Maintain accurate records of interactions and transactions
• Multitask confidently—documenting, researching, and engaging with customers in real time
• Demonstrate strong phone etiquette and represent Signet positively at all times
• Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
• Manage escalated concerns with empathy, patience, and professionalism

Customer Experience Specialist

Human Resources

• Processes and analyzes employee information by using Human Resources Information Systems (Workday).
• Designs, implements, and analyzes reports to determine the overall trends of the organization in at least three functional areas.
• Ensures systems integration and upgrades by collaborating and communicating with other colleagues and business SMEs.
• Significantly contributes to complex aspects of projects.
• Ensures the integrity of HR data and accurate/optimal use of the HRIS system (Workday) ensuring all deliverables are achieved in a timely/accurate manner
• Primary focus will be on maintaining and configuring Workday Learning, Performance, Talent and Recruiting modules, with flexibility to assist across all modules
• Leads issues resolution and response coordination during unplanned adverse events involving technology and process
• Leads projects in related functional areas of Workday by preparing project plans, gaining SME support and providing market-based configuration recommendations
• Ensures changes to systems are developed, configured and tested in non-production environments before being deployed in the live environments
• Ensures all changes and enhancements are well documented utilizing best practices to ensure version control and standard naming conventions strategies are employed

Manager, HRIS Configuration

Security Engineer

• Develop and build out security services that support securing the Signet environment
• Administer and support EDR solution, inclusive of responding to any security event
• Implement and administer SentinelOne
• Work with Splunk
• Experience with AWS and Azure cloud platforms
• Identify, document, mitigate and consult on enterprise security threats
• Manage multiple security incident/problem records impacting the enterprise infrastructure
• Conduct proactive monitoring and review of security alerts to identify potential threats and escalate or remediate as needed
• Manage projects and participate effectively in an on-call rotation
• Document security processes, procedures, policies and standards

Senior Security Engineer

Auditor

• Participates in the execution of process/operational/integrated audits and special projects to analyze and evaluate risks and controls to support key business operations, systems and related processes including those related to company objectives/strategic initiatives.
• Execution of audits including development of risk-based audit approach, planning, fieldwork and reporting of audit work including the evaluation of key risks, establishment of audit objectives and development of audit programs to evaluate the effectiveness of the company’s internal controls.
• Identification of changes to company processes and systems as well as emerging risks/trends and the impact to the audit plan to maximize audit resources.
• Ability to document/flowchart processes, complete walkthroughs/design assessments and complete control effectiveness testing with appropriate supervision.
• Participation in advisory projects related to pre/post implementation of systems, process and strategic initiatives to ensure a strong internal control environment.
• Ability to identify and assess the impact of control deficiencies/trends and root cause analysis.
• Preparation of audit findings using advanced writing skills.
• Collaboration with management/leadership to develop corrective actions/remediation/process improvement recommendations which strengthen internal controls and add value.
• Ability to present findings and recommendations to management and obtain agreement on remediation through status updates and closing meetings.
• Perform follow-up on management’s action plan.
• Participation in onboarding activities.
• Assist with department audit training.
• Participate in development/implementation of policies and procedures for achieving department objectives.
• Ability to stay abreast of best practices as well as emerging professional standards, regulatory initiatives, accounting and retail industry trends and threats (internal/external).
• Act as a conduit for introducing these to the company and IA department.
• Advocate the standard audit practice and methodology ensuring quality and consistency in accordance with IIA standards.
• Assist in the development of the annual audit plan by identifying risk areas and audits/projects for inclusion in the audit plan.
• Support and/or lead data analytics projects.
• Identify areas where data analytics can augment the annual audit plan including ongoing/continuous monitoring activities.
• Suggest areas for the integration of data analytics into the audit methodology.
• Suggest opportunities for automation opportunities within the business to raise awareness of Support and/or lead data analytics projects.
• Identify areas where data analytics can augment the annual audit plan including ongoing/continuous monitoring activities.
• Suggest areas for the integration of data analytics into the audit methodology.
• Suggest opportunities for automation opportunities within the business to raise awareness of efficiency opportunities.
• Ability to create data analytics and interpret results, identify trends including root cause and potential remediation.
• Stay abreast of and provide consultative input on major change initiatives as part of the company’s strategic initiatives

Senior Internal Auditor

Manager

• Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district.
• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Monitors progress and learning of team members and evaluates performance against standards.
• Provides leadership, guidance and coaching for all team members through success, opportunities, and skill development.
• Conducts regular site visits to provide supervision, ensure communication, and to monitor operations and ensure consistency with Company values and business objectives.
• Assesses district to determine the talent necessary to drive results.
• Creates and implements action plans to develop or recruit talent and ensure continuous availability of staff needed to meet business objectives.
• Ensures accuracy of employee data in system records.
• Ensures a compelling onboarding experience for all team members which includes the creation of wholistic training plans based on insights from business reporting, customer feedback and personal in-store observations.
• Ensure all team members in the district complete the required training and education to ensure compliance with all risk management initiatives.
• Support strategic growth objectives through the recruitment, hiring, evaluating, training, developing, and retaining a productive and highly engaged and performing team of talent that supports our business.
• Drive technology adoption through active engagement, monitoring, and coaching.
• Monitor the quality of execution of other communication vehicles such as Voice of Customer.
• Build a bench of future leaders through skill development, coaching, and leadership development and creating growth and succession planning opportunities within the organization.
• Assure that the Company’s diversity, equity and inclusion initiatives and culture are maintained and goals are attained through pro-active involvement in the recruiting, selection and promotion process.
• Ensures a superior team member and customer experience while maintaining compliance with all applicable regulatory and company requirements and standards.
• Uses available resources to plan effective strategies and develop action plans by using all reporting resources.
• Implements initiatives that will change behaviors to produce results.
• Interprets and implements company policies and procedures and directs and plans the activities of the assigned region to ensure continuing operations, to maximize returns on investments, and to increase productivity.
• Serve as an advisor and subject matter expert to assigned district and various areas of our business.
• Interacts with all levels of the organization to manage the business.
• Serve as a brand ambassador. Demonstrates a passion for caring as evidence by interactions with team members, guests, families, vendors, and business partners.
• Communicates directly with departmental representatives within the Store Support Center to provide feedback, make recommendations, ask and answer questions, foster an environment of open communication and accomplish shared objectives.
• Works with Signet DMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
• Build mutual trust and foster collaboration among business peers and partners.
• Promote and reinforce corporate expectations for brand, culture, and performance.
• Coaches the SM and/or team members to instill understanding of brand image and standards.
• Ensures consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Sets actionable goals for self and others that define long term success.
• Visits stores to validate understanding and application of procedures, initiatives, and policies against brand image and expectations.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
• Asks questions to ensure full understanding of strategy and process and ensures the team understands how the goals will be achieved.
• Visits stores to identify successes and opportunities for improvement.
• In partnership with the SM, recognizes strengths and identifies the root cause of operational and team issues.
• Coaches SM and/or team members address and correct.
• Participate in the resolution of customer and team member complains and T.I.P.S. calls and collaborates with internal legal counsel as appropriate to resolve legal and litigation issues with goal of reducing expenses for the company.
• Closely monitor the operating and financial results against plans and budgets.
• Responsible for compliance with Company policies and practices.
• Conducts self in a manner that will merit the goodwill and respect of customers and fellow employees.
• Adheres to and ensures compliance of all employees to the Company’s Standards of Conduct and Business Ethics.
• Be a strategic influence in the growth and development of our organization through thought leadership, urgency in responsiveness, urgency of appropriate action, demonstrating respect and compassion and conducting oneself with the highest degree of honesty and integrity in every interaction.
• Provide quality input into the sales, profit, and capital budget planning processes.
• Identify trends and opportunities by identifying competitive threats and available resources to plan effective strategies and develop actions plans by using all reporting resources.
• Performs additional duties and projects as assigned.
• Consistent regular scheduled attendance is considered an essential function of this job.

District Manager

• Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district
• Communicates performance expectations and ensures all team members understand the impact of their performance on company success
• Monitors progress and learning of team members and evaluates performance against standards
• Provides leadership, guidance and coaching for all team members through success, opportunities, and skill development
• Conducts regular site visits to provide supervision
• Creates and implements action plans to develop or recruit talent
• Ensures accuracy of employee data in system records
• Ensures a compelling onboarding experience for all team members
• Support strategic growth objectives through recruitment, hiring, evaluating, training, developing, and retaining a productive and highly engaged team
• Drive technology adoption through active engagement, monitoring, and coaching
• Ensures a superior team member and customer experience while maintaining compliance with all applicable regulatory and company requirements
• Conducts self in a manner that will merit the goodwill and respect of customers and fellow employees