Director, Store Solutions Engineering – Architecture

Signet Jewelers

Director leading Store Solutions Engineering & Architecture for Signet Jewelers, overseeing technology ecosystems and modernization efforts across retail operations.

Posted 6/9/2026full-timeAkron • Ohio, Texas • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

Cyber SecuritySDLC

About the role

Key responsibilities & impact

Lead, coach, and develop Store Solutions managers, engineers, analysts, support leaders, and senior individual contributors; operate as a leader-of-leaders rather than a tactical operator.
Build and maintain a proactive, service-oriented support culture focused on minimizing store disruption and improving the team-member experience.
Lead the evolution toward AI-assisted operational support and software delivery practices, equipping teams with integrated SDLC and operational tooling to improve delivery speed, quality, troubleshooting, and support responsiveness.
Foster a culture of accountability, collaboration, technical excellence, operational discipline, and continuous improvement.
Champion engineering and operational health using measurable performance indicators including support responsiveness, incident reduction trends, release quality, system uptime, and delivery effectiveness.
Own and maintain the multi-year Store Solutions technology roadmap aligned to broader Unified Commerce and enterprise technology strategies.
Lead modernization efforts across POS systems, store mobility platforms, device management, payment technologies, and operational tooling.
Define and enforce architectural standards, integration patterns, platform governance, and lifecycle management practices for Store Solutions technologies.
Partner with enterprise architecture, infrastructure, cybersecurity, and application teams to ensure scalable, secure, and supportable solutions.
Drive evaluation and adoptions of emerging technologies that improve store productivity, customer experience, operational efficiency, and supportability.
Own availability, performance, and incident-response posture for platforms in scope; partner with InfoSec on security and data-protection requirements.
Ensure stores receive responsive, proactive, and business-aware support that minimizes operational impact and protects revenue.
Lead major incident management and escalation processes involving stores, vendors, carriers, infrastructure teams, and third-party providers.
Communicate with senior leaders about issues, including brand presidents, senior store operations leaders, and other key stakeholders.
Drive root-cause analysis and permanent corrective actions for recurring store issues, connectivity failures, POS instability, payment disruptions, and device performance concerns.
Establish and monitor service levels, operational KPIs, peak-readiness plans, disaster recovery capabilities, and support performance metrics.
Partner with InfoSec and Infrastructure teams to maintain secure and compliant store environments.
Ensure store technology deployments, upgrades, and changes are properly tested, communicated, and executed with minimal business disruption.
Lead continuous improvement initiatives focused on release quality, observability, monitoring, support tooling, and operational efficiency.
Build and maintain trust-based, peer-level relationships with senior business partners across Unified Commerce, Operations, and corporate functions.
Translate store operational needs and customer experience priorities into actionable technology roadmaps and support models.
Serve as the primary technology leader representing Store Solutions in cross-functional planning, prioritization, and executive discussions.

Requirements

What you’ll need

10+ years of progressive IT leadership experience supporting retail, omnichannel, or consumer-facing technology environments.
5+ years leading Store Solutions, POS, retail infrastructure, or store operations technology teams.
Demonstrated experience leading through senior managers, technical leads, and senior individual contributors.
Track record of building trust-based relationships with senior business partners (Director / VP level) outside of direct reporting lines.
Proven ability to manage large-scale, business-critical retail technology environments with high operational uptime requirements.
Experience supporting distributed retail store environments across multiple locations (states and countries) and multiple brands.
Strong background in incident management, operational support, peak readiness, and disaster recovery planning.
Proven comfort and effectiveness operating in a matrixed environment — both for technology delivery (across shared platforms, infrastructure, security, and SI partners) and across business partners with competing priorities; able to drive aligned outcomes without direct authority.
Strong financial acumen, including operating-budget ownership and vendor / SI economic management.

Benefits

Comp & perks

Competitive healthcare, dental & vision insurance
401(k) matching after one year of employment
Generous time off + company holidays
Merchandise discount
Learning & Development programs
Much more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI-assisted operational supportsoftware delivery practicesSDLCPOS systemsstore mobility platformsdevice managementpayment technologiesincident managementdisaster recovery planningoperational KPIs

Soft Skills

leadershipcoachingcollaborationaccountabilitycommunicationtrust-buildingcontinuous improvementproblem-solvingrelationship managementmatrix management