Signet Jewelers

Ecommerce

• Analyze weekly eCommerce performance at the department/category level (sales, margin, traffic, conversion, AOV, inventory/availability, key item performance) to identify risks and opportunities
• Shape and evolve eCommerce merchandise strategy by department, building on overall KAY strategy while tailoring to digital customer behavior, competitive dynamics, and online demand signals
• Translate merchant assortment, pricing, and promotional intent into actionable digital merchandising frameworks (assortment focus, depth, key item priorities, storytelling/content needs, and onsite discoverability requirements)
• Provide clear recommendations to Buying/Merch leadership on assortment mix, depth, timing, and category priorities; this role influences the buy but does not own purchase orders
• Provide guidance on sku rationalization based on sales and productivity
• Partner with planning/analytics counterparts as needed to support forecasting, inventory health, and category performance diagnostics
• Serve as the primary liaison between KAY Merchandising and eCommerce teams, consolidating inputs so eCommerce partners have a clear, prioritized set of requests and decisions
• Streamline cross-functional workflow and communication across merchandising, site merchandising, content/creative, pricing/promotions, and operations to keep initiatives moving efficiently
• Lead prioritization of digital category opportunities (assortment presentation, onsite placement, product experience enhancements, and category storytelling) aligned to the highest business impact
• Embed merchant product expertise into eCommerce strategy and execution, ensuring digital experiences support category growth priorities and mix objectives
• Bring eCommerce learnings back to the buying teams, translating customer journey insights and performance data into merchant actions

Merchandise Manager – Ecommerce

Systems Engineer

• The Analyst is responsible for requirement gathering, business process design, development of use cases, testing and postproduction support of business applications for Merchandising, Distribution and Manufacturing.
• Determine business functional requirements through a variety of interviewing and facilitation techniques.
• Collaborate with IT teams to develop solutions that meet the requirements given by the business.
• Establish project scope and objectives with the project team and project stakeholders.
• Produce/maintain project deliverables including entity model diagrams, detailed program specifications and project plans.
• Monitor project activity, resources, and costs to ensure the project remains on scope, schedule, and budget.
• Communicate project status, project scope, open items, issues / risks to the project team.
• Maintain accurate information in the standard project tracking tools and project documentation.
• Perform unit and systems testing.
• Manage system support to identify, track and resolve system issues with users, technical resources, and vendors.

Systems Analyst

Manager

• Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district
• Communicates performance expectations and ensures all team members understand the impact of their performance on company success
• Conducts regular site visits to provide supervision, ensure communication, and to monitor operations and ensure consistency with Company values and business objectives
• Creates and implements action plans to develop or recruit talent and ensure continuous availability of staff needed to meet business objectives
• Ensures accuracy of employee data in system records
• Ensures a compelling onboarding experience for all team members which includes the creation of wholistic training plans based on insights from business reporting, customer feedback and personal in-store observations
• Support strategic growth objectives through the recruitment, hiring, evaluating, training, developing, and retaining a productive and highly engaged and performing team of talent that supports our business
• Ensure all team members in the district complete the required training and education to ensure compliance with all risk management initiatives

District Manager

• Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district.
• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Monitors progress and learning of team members and evaluates performance against standards.
• Provides leadership, guidance and coaching for all team members through success, opportunities, and skill development.
• Conducts regular site visits to provide supervision, ensure communication, and to monitor operations and ensure consistency with Company values and business objectives.
• Creates and implements action plans to develop or recruit talent and ensure continuous availability of staff needed to meet business objectives.
• Ensures accuracy of employee data in system records.
• Ensures a compelling onboarding experience for all team members which includes the creation of wholistic training plans based on insights from business reporting, customer feedback and personal in-store observations.
• Supports strategic growth objectives through recruitment, hiring, evaluating, training, developing, and retaining a productive and highly engaged and performing team of talent that supports our business.
• Promotes and reinforces corporate expectations for brand, culture, and performance.
• Responsible for compliance with Company policies and practices.

Account Manager

• Partner with Agencies, Creative and Brand teams to ensure all storytelling ladders up to a unified brand voice and strategy across platforms.
• Oversee the creation and evolution of social content strategies, calendars, and frameworks that support key campaigns, product stories, tentpole moments, and cultural opportunities.
• Partner closely with PR and media teams to bridge earned, organic and paid efforts, aligning content strategies with full-funnel goals and audience segmentation.
• Own influencer and creator strategy from top to bottom—managing agency partners, budget, briefing, contracts, content delivery, and performance reporting.
• Develop long-term creator relationships (ambassadors) that ladder up to brand values and extend across tentpole campaigns, gifting strategies, and affiliate opportunities.
• Partner with Owned Channels, PR, Creative, and Media to maximize integration of influencer content across brand campaigns, press moments, and paid plans.
• Lead briefings, product selection, and order fulfillment with detailed tracking and templates for influencers and internal stakeholders.
• Lead the development and execution of strategic brand activations, athlete/musician/celebrity collaborations, and sponsorships—ensuring robust social and influencer extensions that drive amplification.
• Oversee contract management for talent and partnership agreements, collaborating closely with Legal and internal stakeholders to ensure timely review, compliance, and execution.
• Collaborate with Creative and Cross-Functional teams to bring brand activations to life through digital storytelling and community engagement.

Director, Social Influencer & Partnerships

• Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district.
• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Monitors progress and learning of team members and evaluates performance against standards.
• Provides leadership, guidance and coaching for all team members through success, opportunities, and skill development.
• Conducts regular site visits to provide supervision, ensure communication, and monitor operations.
• Creates and implements action plans to develop or recruit talent.
• Ensures accuracy of employee data in system records.
• Ensures a compelling onboarding experience for all team members.
• Support strategic growth objectives through recruiting and retaining a productive and engaged team.
• Drive technology adoption through active engagement, monitoring, and coaching.
• Build a bench of future leaders through skill development and succession planning.
• Ensures a superior team member and customer experience
• Implements initiatives that change behaviors to produce results.
• Conducts self in a manner that merits the goodwill and respect of customers and fellow employees.

Financial Planning and Analysis

• Design, develop, and maintain automated dashboards & reporting tools using Tableau, Alteryx and Excel
• Analyze large and complex datasets to generate actionable insights that support strategic and operational decision-making
• Develop vendor performance dashboards to track payment terms and key performance indicators (KPIs)
• Support budgeting, forecasting & month-end close processes through financial analysis and reporting
• Develop and automate gross margin analysis, incorporating impacts from tariffs, gold pricing, and sourcing initiatives
• Build financial models, perform data mapping, and conduct scenario analysis to support supply chain and cost optimization initiatives
• Partner with cross-functional teams including finance, sourcing, and supply chain to deliver insights on inventory performance, cost drivers, and profitability
• Identify opportunities to streamline processes, automate reporting, and improve data quality and reporting efficiency
• Provide analytical support for cross-functional initiatives and ad hoc business projects

Senior Financial Analyst, Sourcing & Supply Chain

• Analyze and report on key financial metrics, including inventory balances, inventory reserves, gross margin, and cost of goods sold (COGS), identifying trends, risks, and opportunities
• Prepare and deliver monthly, quarterly, and ad-hoc financial reports to support management decision-making
• Assist with month-end close activities, including journal entries, account reconciliations, and variance analyses related to inventory and COGS
• Support forecasting, budgeting, and variance analysis, providing meaningful insights into operational and financial performance
• Develop and maintain dashboards, reports, and KPIs to enhance visibility into financial and operational results
• Assist in maintaining the accuracy of physical inventory by collaborating with operations teams to identify and resolve discrepancies
• Support the analysis of inventory transactions, including inventory roll-forwards, cost variances, and obsolescence reserves
• Partner with supply chain and operations teams to ensure accurate COGS reporting and inventory valuation
• Provide insights related to inventory turnover, shrinkage, and operational inefficiencies, recommending actions to improve performance
• Assist in managing pricing and costing data infrastructure, including maintaining pricing grids, ensuring accurate updates across systems, and integrating data sources to support the Sourcing Costing team
• Develop advanced SQL queries and data pipelines to consolidate datasets from multiple systems, enabling scalable analysis, consistent reporting, and reliable decision support
• Deliver data-driven insights and reporting by building analytical models, improving automation and standardization, and ensuring leadership has accurate, timely operational and financial data
• Identify and implement opportunities to streamline financial processes and enhance data accuracy
• Support the Senior Manager in designing workflows and tools to improve inventory management and financial reporting
• Collaborate with cross-functional teams to establish best practices and ensure alignment with corporate objectives
• Serve as a trusted business partner to departments such as supply chain, operations, and accounting, providing financial insights and recommendations
• Collaborate with internal and external auditors by preparing required documentation for audits and ensuring compliance with SOX controls
• Work closely with IT and ERP teams to optimize systems for financial and inventory reporting

Senior Financial Analyst

• Multi-unit Leader responsible for the selection and direct supervision of multiple store managers
• Communicates performance expectations and ensures team members understand their impact on company success
• Conducts regular site visits to provide supervision and monitor operations
• Creates and implements action plans to develop or recruit talent
• Ensures a compelling onboarding experience for team members
• Supports strategic growth objectives through recruiting, hiring, evaluating, training, and retaining talent
• Drive technology adoption through active engagement and coaching
• Build a bench of future leaders through skill development and leadership development
• Ensure compliance with regulatory and company requirements and standards
• Sets actionable goals for self and others that define long term success

• Serve as the primary business owner and escalation point for key platforms, including Salesforce Service Cloud, LivePerson, Creatable, and JRNI
• Act as the main liaison between the Customer Connection Center, IT, and external vendors for system enhancements, releases, and issue resolution
• Oversee intake, requirements, testing, and deployment for system improvements, ensuring alignment with workflows and customer experience goals
• Develop and execute rollout, training, and adoption plans for new features and system changes while establishing governance standards, documentation, and best practices for all administered platforms
• Lead AI advocacy within the Customer Connection Center, driving adoption of AI capabilities to improve agent performance and customer experience while partnering with internal teams to evaluate and operationalize AI solutions responsibly, ensuring compliance, data integrity, and measurable value
• Oversee system access administration, including provisioning, changes, and de‑provisioning
• Own SOX‑related controls, audits, and remediation activities tied to system access and configuration
• Partner with the Knowledgebase Administrator to set standards for article quality, governance, and performance measurement
• Support NBA (Next Best Action) and guided experience initiatives by ensuring content and data are well‑governed and maintained. Use Medallia insights to identify systemic issues and collaborate on training, process, and system improvements.

Platform Strategy & Enablement Manager

• Lead end-to-end payroll and timekeeping administration for the hourly Customer Care workforce
• Establish and maintain process controls, audits, and standard work
• Serve as the escalation point and primary liaison with Payroll
• Oversee attendance tracking and trend analysis
• Ensure consistent application of attendance policies
• Advise Supervisors and Managers on attendance policies
• Lead forecasting, staffing, and scheduling by analyzing contact center trends
• Optimize staffing models and schedule structures
• Direct real-time staffing decisions and scenario modeling
• Partner with Resource Planning and Operations leaders on budgeting
• Own WFM systems and reporting

Workforce Optimization Manager

Analyst

• Develop and automate pricing analysis across the product lifecycle by brand/channel/product category/market
• Source and analyze data pertaining to initial market price, promotions/discounts, and clearance
• Aggregate findings and provide executive level visualizations to drive incremental sales and margin while maintaining the Brand’s Value Proposition
• Build and utilize internal pricing and promotion models to drive value through optimization of discount spend while staying ahead of pricing trends by leveraging competitor data and commodity data
• Ensure Signet is compliant yet optimizing time on sale
• Work cross-functionally to ensure pricing strategies incorporate consumer shopping behaviors, customer segmentation, product category strategies and other key business drivers
• Advise pricing and promotion opportunities to the Consumer Data & Loyalty teams to drive targeted marketing, which maximizes top-line revenues and yields high net profits
• Be a change agent and thought leader by promoting, educating and facilitating the concept of profitable revenue growth across Signet
• Actively participate in key initiatives as the lead technical resource within the Pricing and Promotions team to provide subject matter expertise on data and functionality requirements

Pricing and Promotions Analyst

Game Engineer

• Support Email and SMS programs for Kay, Kay Outlet, and Peoples to drive year-over-year revenue growth and list expansion.
• Contribute to monthly campaign calendar planning and ensure delivery of a cohesive, on-brand customer experience through effective storytelling and structured testing.
• Partner cross-functionally to develop creative briefs and oversee campaign execution, measurement, and performance reporting.
• Maintain CRM governance standards, including pop-up management and email best practices.
• Collaborate with CRM peers to advance a holistic, customer-centric CRM strategy.
• Monitor competitive CRM communications and share insights across Signet brands.
• Perform additional duties and special projects as assigned.

CRM Manager – Contract Role

Human Resources

• Leads all aspects (project planning, system configuration, testing, and post go-live support) for the HRIS system (Workday)
• Manage day-to-day operation of Workday - business process configuration/improvement, reporting, data analysis, and communications.
• Partner with key stakeholders to identify and refine business requirements
• Testing/Troubleshooting and ongoing Support
• Recommends/implements enhancements in related functional areas of Workday by preparing project plans, gaining cross-functional support, system configuration, testing and issue resolution
• Ensures all changes and enhancements are well documented utilizing best practices to ensure version control and standard naming conventions strategies are employed
• Performs additional duties and projects as assigned

Senior HR Digital Analyst

• Manage and oversee the daily operations of the SAP Basis team, ensuring system stability and high performance.
• Develop and own the end-to-end SAP test strategy, including functional, integration, regression, system, and user acceptance testing.
• Manage the full testing lifecycle for SAP projects, including test planning, test case design, test execution, defect management, and reporting.
• Plan, install, configure, and maintain SAP systems (e.g., S/4HANA, BW/4HANA, PI/PO, SLT, Solution Manager, etc.).
• Lead SAP upgrades, support packages, kernel patches, and system refreshes.
• Monitor system performance and implement proactive tuning strategies.
• Manage transport management system (TMS) and oversee system copies, backups, and recovery procedures.
• Ensure compliance with IT security policies and implement appropriate controls for SAP environments.
• Coordinate with infrastructure, database, and application teams to manage integrations and resolve issues.
• Collaborate with project managers and SAP functional/technical teams during implementations, migrations, or system enhancements.
• Vendor and license management for SAP and third-party tools (e.g., backup, monitoring, automation).
• Develop and maintain system documentation, policies, and operational procedures.
• Stay current with new SAP technologies and recommend strategic improvements.

Merchandise Manager – Ecommerce

Systems Analyst

District Manager

District Manager

Director, Social Influencer & Partnerships

District Manager

Senior Financial Analyst, Sourcing & Supply Chain

Senior Financial Analyst

District Manager

Platform Strategy & Enablement Manager

Workforce Optimization Manager

Pricing and Promotions Analyst

CRM Manager – Contract Role

Senior HR Digital Analyst

SAP Basis Manager, IT III