Signet Jewelers

Architect

• Define and maintain canonical data models and JSON schemas for enterprise entities (e.g., Customer, Invoice, Employee, Sales)
• Govern schema lifecycle (versioning, validation, deprecation) to support long-term enterprise use
• Architect integration solutions leveraging AWS services, focusing on serverless, event-driven, and asynchronous messaging patterns
• Design for scale, resiliency, performance, and security across enterprise workloads
• Oversee source-to-canonical transformations and canonical-to-consumer mappings
• Partner with business SMEs, Integration Architects, and Dev Leads to align payload semantics with business meaning
• Manage and mentor Integration Architects, providing coaching, technical guidance, and career development
• Foster a culture of collaboration, technical excellence, and reusable design assets under the PDLC framework
• Serve as escalation point for architectural conflicts, ensuring resolution aligns with enterprise strategy
• Drive alignment across architecture, development, QA, and support teams for seamless delivery
• Represent ESI architecture in design reviews, governance forums, and enterprise data initiatives.

Data & Integration Architect Lead

QA Engineer

• Define and implement QA strategy and automation roadmap.
• Lead and mentor a team of quality engineers to deliver high-quality releases.
• Drive shift-left testing and continuous quality practices within CI/CD pipelines.
• Collaborate with engineering and product teams to align quality goals with delivery objectives.
• Establish and monitor KPIs for quality, velocity, and defect reduction.
• Collaborate with engineering, product, and business stakeholders to ensure alignment and transparency.

Senior Quality Engineering Manager

Copywriter

• Lead strategic and creative copywriting for marketing initiatives, ensuring each message reinforces brand identity and positioning across social, website, email, and other channels
• Partner closely with creative, marketing, merchandising, and digital teams to stay aligned on ongoing initiatives and deliver relevant, consistent messaging across customer touchpoints
• Build and manage campaign messaging that connects creative storytelling to marketing objectives and business priorities
• Review cross-channel copy for consistency, clarity, and alignment with brand voice
• Support the creation of presentations that showcase creative concepts and campaign narratives to leadership, grounded in clear strategic rationale
• Evaluate performance data and consumer insights to refine copy and messaging strategies that drive engagement and conversion
• Stay attuned to cultural trends and competitive landscape to keep Zales and Banter’s voice fresh, relevant, and authentic
• Write and edit copy that is clear, concise, and error-free, while adhering to brand guidelines and legal requirements
• Proofread and review all copy to ensure accuracy and consistency
• Lead the development and ongoing maintenance of the Zales and Banter Style Guide, ensuring the brand’s tone, language, and messaging remain distinctive and cohesive for internal and external partners

Senior Creative Copywriter

Manager

• Manage and lead an offshore, vendor-based L2 production support team.
• Establish clear performance expectations, accountability measures, and service delivery standards across all L2 resources.
• Foster a culture of collaboration, ownership, continuous improvement, and operational excellence within an offshore delivery model.
• Actively manage vendor relationships, including performance reviews, issue escalation, staffing needs, and contract adherence.
• Provide coaching, mentoring, and development guidance to ensure technical depth and production readiness across the L2 team.
• Own L2 support for enterprise integrations built on AWS services and Informatica.

Production Support Manager – IT

Analyst

• Analyze large and complex datasets to uncover trends, patterns, segmentation strategies and opportunities across various aspects of the retail business (e.g., sales, customer behavior, inventory, promotions, digital performance, marketing strategies)
• Develop and deliver clear, actionable insights and recommendations to senior leadership and stakeholders
• Design and build reports, and visualizations using tools such as Tableau, Business Objects, Excel to support teams across the business
• Work closely with stakeholders across merchandising, merchandise planning marketing, supply chain, finance, and store operations to understand analytical needs and deliver impactful solutions for assigned departments to optimize inventory
• Create predictive models and conduct scenario analysis to support strategic planning and decision-making
• Monitor key performance indicators (KPIs) and provide regular updates and commentary to possible forecast adjustments
• Work closely with IT and data engineering to improve data pipelines, reporting accuracy, and scalability of analytics solutions
• Track and optimize performance across channels (retail stores, e-commerce, clienteling, events) to improve conversion and ROI
• Provide insights into product performance and inventory turns, with a focus on high-value, slow-moving SKUs such as engagement rings, loose diamonds, and custom jewelry
• Partner with merchandising and inventory teams to forecast demand, identify product trends, and recommend assortment changes
• Collaborate with the e-commerce and marketing teams to analyze digital funnel performance, email campaigns, and paid media ROI
• Support pricing and promotional analysis to ensure competitiveness and profitability inclusive of retail price adjustment recommendations.

Merchandise Planning Strategy Analyst

Product Manager

• Own the product backlog and facilitate Agile ceremonies
• Track progress and communicate status to stakeholders
• Partner with engineering to evolve the integration platform
• Manage and coach a team of engineers

Customer Support

• Provide professional, courteous, and grateful assistance on every telephone call
• Deliver exceptional, personalized resolutions tailored to each customer’s needs
• Maintain accurate records of interactions and transactions
• Multitask confidently—documenting, researching, and engaging with customers in real time
• Demonstrate strong phone etiquette and represent Signet positively at all times
• Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
• Manage escalated concerns with empathy, patience, and professionalism

Customer Experience Specialist

Human Resources

• Processes and analyzes employee information by using Human Resources Information Systems (Workday).
• Designs, implements, and analyzes reports to determine the overall trends of the organization in at least three functional areas.
• Ensures systems integration and upgrades by collaborating and communicating with other colleagues and business SMEs.
• Significantly contributes to complex aspects of projects.
• Ensures the integrity of HR data and accurate/optimal use of the HRIS system (Workday) ensuring all deliverables are achieved in a timely/accurate manner
• Primary focus will be on maintaining and configuring Workday Learning, Performance, Talent and Recruiting modules, with flexibility to assist across all modules
• Leads issues resolution and response coordination during unplanned adverse events involving technology and process
• Leads projects in related functional areas of Workday by preparing project plans, gaining SME support and providing market-based configuration recommendations
• Ensures changes to systems are developed, configured and tested in non-production environments before being deployed in the live environments
• Ensures all changes and enhancements are well documented utilizing best practices to ensure version control and standard naming conventions strategies are employed

Manager, HRIS Configuration

Security Engineer

• Develop and build out security services that support securing the Signet environment
• Administer and support EDR solution, inclusive of responding to any security event
• Implement and administer SentinelOne
• Work with Splunk
• Experience with AWS and Azure cloud platforms
• Identify, document, mitigate and consult on enterprise security threats
• Manage multiple security incident/problem records impacting the enterprise infrastructure
• Conduct proactive monitoring and review of security alerts to identify potential threats and escalate or remediate as needed
• Manage projects and participate effectively in an on-call rotation
• Document security processes, procedures, policies and standards

Senior Security Engineer

Auditor

• Participates in the execution of process/operational/integrated audits and special projects to analyze and evaluate risks and controls to support key business operations, systems and related processes including those related to company objectives/strategic initiatives.
• Execution of audits including development of risk-based audit approach, planning, fieldwork and reporting of audit work including the evaluation of key risks, establishment of audit objectives and development of audit programs to evaluate the effectiveness of the company’s internal controls.
• Identification of changes to company processes and systems as well as emerging risks/trends and the impact to the audit plan to maximize audit resources.
• Ability to document/flowchart processes, complete walkthroughs/design assessments and complete control effectiveness testing with appropriate supervision.
• Participation in advisory projects related to pre/post implementation of systems, process and strategic initiatives to ensure a strong internal control environment.
• Ability to identify and assess the impact of control deficiencies/trends and root cause analysis.
• Preparation of audit findings using advanced writing skills.
• Collaboration with management/leadership to develop corrective actions/remediation/process improvement recommendations which strengthen internal controls and add value.
• Ability to present findings and recommendations to management and obtain agreement on remediation through status updates and closing meetings.
• Perform follow-up on management’s action plan.
• Participation in onboarding activities.
• Assist with department audit training.
• Participate in development/implementation of policies and procedures for achieving department objectives.
• Ability to stay abreast of best practices as well as emerging professional standards, regulatory initiatives, accounting and retail industry trends and threats (internal/external).
• Act as a conduit for introducing these to the company and IA department.
• Advocate the standard audit practice and methodology ensuring quality and consistency in accordance with IIA standards.
• Assist in the development of the annual audit plan by identifying risk areas and audits/projects for inclusion in the audit plan.
• Support and/or lead data analytics projects.
• Identify areas where data analytics can augment the annual audit plan including ongoing/continuous monitoring activities.
• Suggest areas for the integration of data analytics into the audit methodology.
• Suggest opportunities for automation opportunities within the business to raise awareness of Support and/or lead data analytics projects.
• Identify areas where data analytics can augment the annual audit plan including ongoing/continuous monitoring activities.
• Suggest areas for the integration of data analytics into the audit methodology.
• Suggest opportunities for automation opportunities within the business to raise awareness of efficiency opportunities.
• Ability to create data analytics and interpret results, identify trends including root cause and potential remediation.
• Stay abreast of and provide consultative input on major change initiatives as part of the company’s strategic initiatives

Senior Internal Auditor

• Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district.
• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Monitors progress and learning of team members and evaluates performance against standards.
• Provides leadership, guidance and coaching for all team members through success, opportunities, and skill development.
• Conducts regular site visits to provide supervision, ensure communication, and to monitor operations and ensure consistency with Company values and business objectives.
• Assesses district to determine the talent necessary to drive results.
• Creates and implements action plans to develop or recruit talent and ensure continuous availability of staff needed to meet business objectives.
• Ensures accuracy of employee data in system records.
• Ensures a compelling onboarding experience for all team members which includes the creation of wholistic training plans based on insights from business reporting, customer feedback and personal in-store observations.
• Ensure all team members in the district complete the required training and education to ensure compliance with all risk management initiatives.
• Support strategic growth objectives through the recruitment, hiring, evaluating, training, developing, and retaining a productive and highly engaged and performing team of talent that supports our business.
• Drive technology adoption through active engagement, monitoring, and coaching.
• Monitor the quality of execution of other communication vehicles such as Voice of Customer.
• Build a bench of future leaders through skill development, coaching, and leadership development and creating growth and succession planning opportunities within the organization.
• Assure that the Company’s diversity, equity and inclusion initiatives and culture are maintained and goals are attained through pro-active involvement in the recruiting, selection and promotion process.
• Ensures a superior team member and customer experience while maintaining compliance with all applicable regulatory and company requirements and standards.
• Uses available resources to plan effective strategies and develop action plans by using all reporting resources.
• Implements initiatives that will change behaviors to produce results.
• Interprets and implements company policies and procedures and directs and plans the activities of the assigned region to ensure continuing operations, to maximize returns on investments, and to increase productivity.
• Serve as an advisor and subject matter expert to assigned district and various areas of our business.
• Interacts with all levels of the organization to manage the business.
• Serve as a brand ambassador. Demonstrates a passion for caring as evidence by interactions with team members, guests, families, vendors, and business partners.
• Communicates directly with departmental representatives within the Store Support Center to provide feedback, make recommendations, ask and answer questions, foster an environment of open communication and accomplish shared objectives.
• Works with Signet DMs in the same mall or general vicinity to foster an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives.
• Build mutual trust and foster collaboration among business peers and partners.
• Promote and reinforce corporate expectations for brand, culture, and performance.
• Coaches the SM and/or team members to instill understanding of brand image and standards.
• Ensures consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Sets actionable goals for self and others that define long term success.
• Visits stores to validate understanding and application of procedures, initiatives, and policies against brand image and expectations.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
• Asks questions to ensure full understanding of strategy and process and ensures the team understands how the goals will be achieved.
• Visits stores to identify successes and opportunities for improvement.
• In partnership with the SM, recognizes strengths and identifies the root cause of operational and team issues.
• Coaches SM and/or team members address and correct.
• Participate in the resolution of customer and team member complains and T.I.P.S. calls and collaborates with internal legal counsel as appropriate to resolve legal and litigation issues with goal of reducing expenses for the company.
• Closely monitor the operating and financial results against plans and budgets.
• Responsible for compliance with Company policies and practices.
• Conducts self in a manner that will merit the goodwill and respect of customers and fellow employees.
• Adheres to and ensures compliance of all employees to the Company’s Standards of Conduct and Business Ethics.
• Be a strategic influence in the growth and development of our organization through thought leadership, urgency in responsiveness, urgency of appropriate action, demonstrating respect and compassion and conducting oneself with the highest degree of honesty and integrity in every interaction.
• Provide quality input into the sales, profit, and capital budget planning processes.
• Identify trends and opportunities by identifying competitive threats and available resources to plan effective strategies and develop actions plans by using all reporting resources.
• Performs additional duties and projects as assigned.
• Consistent regular scheduled attendance is considered an essential function of this job.

District Manager

• Multi-unit Leader responsible for the selection and direct supervision of multiple store managers across a district
• Communicates performance expectations and ensures all team members understand the impact of their performance on company success
• Monitors progress and learning of team members and evaluates performance against standards
• Provides leadership, guidance and coaching for all team members through success, opportunities, and skill development
• Conducts regular site visits to provide supervision
• Creates and implements action plans to develop or recruit talent
• Ensures accuracy of employee data in system records
• Ensures a compelling onboarding experience for all team members
• Support strategic growth objectives through recruitment, hiring, evaluating, training, developing, and retaining a productive and highly engaged team
• Drive technology adoption through active engagement, monitoring, and coaching
• Ensures a superior team member and customer experience while maintaining compliance with all applicable regulatory and company requirements
• Conducts self in a manner that will merit the goodwill and respect of customers and fellow employees

• Review, optimize, and manage multi-channel journeys (email, SMS, push, in-app)
• Provide guidance on design, customization and optimization of real-time triggers, custom action nodes for customer orchestration
• Integrate RT-CDP audiences into journey workflows passed to SMS/email service providers
• Own day-to-day management and optimization customer journey activation and delivery planform and suite of products
• Oversee email campaign execution, lifecycle programs, and triggered communications
• Partner with CRM teams to monitor sender reputation, inbox placement, and performance health
• Manage CDP and ESP configuration, data feeds, and integrations with upstream and downstream systems
• Support CDP/SMS/ESP implementations, migrations, upgrades, and platform enhancements
• Define solution and technical architecture for cross-channel and SMS/email-specific use cases
• Lead marketing activation teams to deliver email campaigns, customer journeys, and cross-channel use cases

Product Manager, Activation

Business Analyst

• Collaborate and execute on the organization’s strategy and vision in partnership with field operations leadership and other related functions, like CX, Digital, Enterprise Analytics, and IT specific to agile-related enhancements and automation
• Working with Operations leadership, you will prioritize conducting exploratory analysis to identify pain points and innovation opportunities, and quantify the value of sales behaviors, among many other things, to further accelerate and mature the capabilities of the sales organization at all levels
• High attention to detail is required alongside a niche ability to provide complex and voluminous data in succinct, efficient, actionable, and user-friendly format
• In this role, our end users are our customers, and it is a responsibility to be an integral part of increasing efficiencies and consult with strategic suggestions to optimize and capitalize on opportunities
• Contribute to the creation of a best-in-class innovative insights program and strategy by partnering with their assigned field operations business segment within the organization to define and refine the strategic priorities to achieve our organizational goals and objectives
• Expertise leads to being able to provide consistent and actionable insights, allowing constituents to act swiftly and strategically.
• Plan and consult with field operations leadership to assist in isolating strategic areas of opportunity
• Support decisions with empirical evidence to provide forecasted potential and determine requirements leadership needs to deploy to their respective teams
• Partner directly with a field operations business segment to provide actionable insights & recommendations on the strategic opportunities in their scope
• Manage a specific field operations business segment’s portfolio, working closely with leadership of respective team(s) to prioritize their analytics/insight-need roadmaps in conjunction with priorities for senior leadership
• Building and owning a portfolio of actionable analytics for constituents and being comfortable working autonomously is key to success in this role, and also key to growth

Senior Strategic Insights Analyst, Field Operations

Performance Marketing

• Collaborate with Jewelry Services and Field Leadership to identify growth opportunities and enhance sales performance by designing and delivering training programs aligned with operational and financial goals, including leading engaging virtual sessions for Jewelry Consultants
• This role requires a confident presenter who can adapt to diverse learning styles and create an interactive environment that drives immediate application and results
• Develop strong partnerships with Field Leaders and provide coaching on driving Jewelry Services sales in their markets
• Analyze performance dashboards and translate insights into actionable recommendations, sharing feedback directly with Jewelry Services Leadership to identify growth opportunities and optimize performance
• Develop short videos and written communications that can keep jewelry repair and custom jewelry top of mind, while building selling confidence across the entire fleet of store associates.
• Gather and synthesize feedback from the Store community to identify critical technology, tools and training needs, providing prioritized recommendations to Jewelry Services Leadership to enhance store engagement and customer satisfaction

Data & Integration Architect Lead

Senior Quality Engineering Manager

Senior Creative Copywriter

Production Support Manager – IT

Merchandise Planning Strategy Analyst

Product Manager

Customer Experience Specialist

Manager, HRIS Configuration

Senior Security Engineer

Senior Internal Auditor

District Manager

District Manager

Product Manager, Activation

Senior Strategic Insights Analyst, Field Operations

Performance Optimization Specialist