Customer Care Scheduler, Operations

Signet Jewelers

Customer Care Scheduler analyzing contact center trends and scheduling to meet business goals at Signet Jewelers. Collaborating with teams to ensure agent performance and effective resource allocation.

Posted 7/8/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in contact center analytics, including performance metrics analysis and call volume forecasting. Proficient in database applications and report design, with a strong focus on workforce management systems and scheduling processes.

Highest-signal resume keywords

Contact Center AnalyticsDatabase ApplicationsReport DesignWFM SystemsCall Volume Forecasting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Metrics AnalysisCall Traffic MonitoringStaffing Schedule CreationTraining ConductingAgent Schedule Generation

Soft Skills

Analytical Skills

About the role

Key responsibilities & impact

Analyze contact center trends and performance metrics
Monitor inbound and outbound call traffic
Create staffing schedules to meet goals
Conduct training on scheduling processes
Generate and publish agent schedules

Requirements

What you’ll need

Experience in contact center analytics
Proficient in database applications and report design
Strong analytical skills
Familiarity with WFM systems
Knowledge of call volume forecasting

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development