Director, Retail Education

Signet Jewelers

Director of Retail Education & Selling Enablement leading training strategy for Signet Jewelers. Building scalable learning frameworks across brands to enhance retail education and service enablement.

Posted 6/10/2026full-timeDallas • Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead the enterprise strategy for retail learning, onboarding, selling, and service enablement across Signet Jewelers’ portfolio of brands
Build brand differentiated learning experiences that reflect the unique identity, customer, and service expectations of each brand while also building scalable and sustainable enterprise retail learning experiences
Identify capability gaps, performance opportunities, and customer experience needs across the retail environment to develop practical, field ready learning solutions that strengthen team member and leader performance across brands
Support the development and evolution of service and selling models that create consistently excellent yet differentiated customer experiences aligned to the unique identity and service expectations of each brand
Oversee the design and implementation of learning experiences that strengthen selling capability, customer engagement, operational excellence, and the behaviors required to deliver exceptional customer experiences across the retail environment
Partner closely with the Director of Learning & Development to support the customization and implementation of leadership development experiences that address the unique needs of retail leaders and brands
Facilitate high impact onboarding, selling, service, and leadership experiences that model excellence in delivery, strengthen learner engagement, and drive measurable behavior change in the field
Partner with brand leadership, field operations, HR, communications, and cross-functional teams to align learning initiatives with business priorities
Collaborate with enterprise learning and organization effectiveness partners to ensure alignment between retail learning strategies and enterprise development frameworks
Manage vendors, budgets, learning technologies, and resources to ensure efficient execution, scalability, and operational effectiveness
Establish success metrics and measurement strategies to evaluate program impact, learner adoption, and business outcomes
Continuously leverage feedback, field insights, and performance data to improve learning experiences and evolve enablement strategies over time
Lead and develop a high-performing team of retail learning professionals, fostering collaboration, accountability, innovation, and continuous improvement
Provide coaching, direction, and feedback to strengthen facilitation capability, consulting skills, instructional quality, and business partnership effectiveness across the team
Foster a culture of curiosity, adaptability, inclusion, and customer centricity within the learning organization.

Requirements

What you’ll need

10+ years of progressive experience in retail learning, selling and service enablement, and leadership development within a multi-brand, high-performance retail environment
Proven success developing scalable learning and enablement strategies that strengthen selling capability, elevate customer experience, and drive business performance across multiple banners
Strong understanding of retail operations and experience developing service and selling frameworks, onboarding experiences, and customer experience learning solutions within a complex retail environment
Demonstrated ability to lead and develop high performing teams while influencing leaders and stakeholders across field, corporate, and matrixed environments
Strong facilitation, consulting, analytical, and communication skills with the ability to use business insights and data to inform learning strategies and drive measurable impact
Experience managing vendors, budgets, learning technologies, and enterprise initiatives with a focus on scalability and operational excellence.

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail learningservice enablementleadership developmentonboarding experiencescustomer experience learning solutionslearning strategiesselling frameworksperformance data analysisvendor managementbudget management

Soft Skills

team leadershipinfluencingfacilitationconsultinganalytical skillscommunicationcollaborationadaptabilitycuriositycustomer centricity