Signet Jewelers

Customer Support

• Provide professional, courteous, and grateful assistance on every telephone call
• Deliver exceptional, personalized resolutions tailored to each customer’s needs
• Maintain accurate records of interactions and transactions
• Multitask confidently—documenting, researching, and engaging with customers in real time
• Demonstrate strong phone etiquette and represent Signet positively at all times
• Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
• Manage escalated concerns with empathy, patience, and professionalism

Customer Experience Specialist

Full-stack Engineer

• Collaborate with Product Owners, Business Analysts, Architects, and UX teams to define technical deliverables that align with business objectives and customer needs.
• Participate in architecture and design discussions across the full stack, ensuring scalability, security, and maintainability.
• Evaluate and recommend modern frameworks, tools, and technologies to improve development velocity and system performance.
• Adhere to coding standards, reusable components, and engineering best practices.
• Provide technical estimation, risk assessment, and delivery planning support for initiatives.
• Develop, and maintain full stack applications including responsive UIs, APIs, services, and databases.
• Translate functional and technical designs into high-quality, maintainable, and testable code.
• Build and integrate RESTful/GraphQL APIs, microservices, and third-party integrations.
• Ensure seamless integration between front-end, services, and data platforms.
• Lead complex feature development and critical technical implementations.
• Develop automated unit, integration, and end-to-end tests to ensure reliability and quality.
• Conduct code reviews, technical walkthroughs, and enforce engineering standards.
• Participate in Proofs of Concept (POCs) and pilots to evaluate new tools and approaches.
• Support and enhance CI/CD pipelines and deployment strategies.
• Migrate high-risk or complex solutions into production environments.
• Ensure application security, performance optimization, and data integrity best practices.
• Maintain clear documentation technical processes for Runbook creation and KT sessions to Support Teams.
• Enhance and support existing applications, services, and integrations.
• Troubleshoot and resolve complex production issues across the full stack.
• Analyze system performance and implement improvements to reliability, scalability, and efficiency.
• Collaborate with DevOps and support teams on monitoring, logging, alerting, and incident management.
• Document technical issues, root causes, and resolutions for knowledge sharing.
• Mentor junior and mid-level developers and provide technical coaching.
• Work independently with minimal oversight while managing competing priorities.
• Assist in training and supporting end-users and stakeholders.
• Complete additional responsibilities as assigned by the Manager.
• Consistent and reliable attendance is considered an essential function of this role.

Full Stack Developer, IT IV

Infrastructure Engineer

• Lead and manage the Endpoint and Server Engineering team, setting priorities aligned to enterprise IT strategy
• Own standards, baselines, and configurations across endpoints and server environments (on-prem and cloud)
• Drive consistency across environments by eliminating non-standard configurations across devices and infrastructure
• Oversee lifecycle management for devices and server infrastructure, including provisioning, patching, monitoring, and decommissioning
• Partner with Service Desk, Infrastructure, and Security teams to reduce incidents through proactive engineering improvements
• Define and track KPIs (device compliance, patching cadence, system uptime, infrastructure health, deployment success rates)
• Manage vendor relationships related to endpoint, server, cloud, and infrastructure platforms
• Design, implement, and maintain endpoint management solutions (Intune, Autopilot, MDM/MAM) and server/infrastructure management solutions (on-prem and cloud)
• Build and maintain configuration standards, policies, and compliance frameworks across endpoints and servers
• Automate provisioning, application deployment, patching, and configuration management for devices and infrastructure
• Lead standardization of device builds and server configurations, reducing manual or one-off deployments
• Integrate endpoint and server environments with identity (Entra ID/Azure AD), security, and access management platforms
• Partner with security teams to enforce compliance, vulnerability management, and threat protection across endpoints and servers
• Standardize and support application deployment and lifecycle management across endpoints and server-hosted applications/services
• Lead root cause analysis for endpoint and infrastructure incidents and contribute to PIRs
• Continuously evaluate and optimize performance, reliability, and user experience across endpoint and server environments
• Define and execute the endpoint and infrastructure engineering roadmap aligned with IT and security strategy
• Identify opportunities to improve efficiency through automation, self-service, and platform standardization
• Evaluate emerging technologies across endpoint management and server/cloud infrastructure
• Collaborate with leadership to support scalability, performance, and business continuity
• Drive adoption of modern management practices, including cloud-first infrastructure, zero-touch deployment, and infrastructure-as-code principles

Infrastructure Engineering Manager

Business Analyst

• Business analysis, systems design and project management for medium application development projects.
• Determine business functional requirements through a variety of interviewing and facilitation techniques.
• Collaborate with IT teams to develop solutions that meet the requirements given by the business.
• Establish project scope and objectives with the project team and project stakeholders.
• Develop knowledge in the change request process.
• Research and recommend new tools and technologies to improve project performance and quality.
• Produce/maintain project deliverables including functional requirements, detailed program specifications and project plans.
• Monitor project activity, resources, and costs to ensure the project remains within scope, timeline, and budget.
• Communicate project status, project scope, open items, issues / risks to the project team.
• Maintain accurate information in the standard project tracking tools and project documentation.
• Perform unit and systems acceptance testing, as required.
• Enforce standards and methodologies that pertain to quality, consistency, and accuracy of project design, development, testing and implementation.
• Participate in technical walkthroughs to validate design.
• Manage system support to identify, track and resolve system issues with users, technical resources, and vendors.
• Assist in training and the support of end-users on developed applications.

Security Engineer

• Monitor and analyze security alerts in Splunk to identify suspicious or malicious activity
• Support incident handling activities, including triage, investigation, escalation, and documentation of security events
• Assist with containment and remediation efforts by following established incident response procedures and partnering with senior team members
• Document findings, actions taken, and lessons learned from investigations to support continuous improvement
• Collaborate with internal teams to resolve security issues and improve monitoring and response processes
• Stay current on emerging threats, attack techniques, and security operations best practices
• Be able to participate in projects as well as participate effectively in an on-call rotation

Junior Security Engineer

Product Analyst

• Collaborate with senior-level product managers on prioritizing user stories
• Balance new features from the product roadmap, operational issues, and technical debt
• Define product requirements and write user stories and acceptance criteria
• Manage sprint backlog and groom/refine user stories
• Define sprint goals at the beginning of each sprint
• Partner with design to conduct design reviews and with technology to conduct sprint demos
• Setup and manage standardized product reports, working closely with analytics team

Digital Product Analyst

Procurement

• Assist the Category Manager in the development and implementation of category strategies across all Signet brands
• Partner with merchants and vendors to develop best in class product offerings and grow market share
• Assist in the optimization of a digital first approach in key categories of products
• Establish strong vendor relationships to implement and support brand strategies while also participating in vendor performance reviews
• Support new product innovation and help drive efficiencies across the supply chain
• Serve as a liaison between sourcing, merchandising, planning and vendors to ensure alignment on strategy and execution of deliverables
• Assist in facilitating internal processes by ensuring the timely flow of information across departments
• Support special projects and seasonal initiatives that require analytical tracking, documentation, or operational coordination
• Monitor sales metrics, market trends, vendor performance, competitor activity, and customer insights to inform assortment and product decisions
• Update and maintain regular reporting to support category performance analysis and departmental KPIs
• Enter and validate SKU-level data, including product attributes, cost, and pricing details in merchandising systems

Assistant Category Manager

Financial Planning and Analysis

• Execute, maintain, and enhance financial forecasting and reporting models to support accurate and timely budgeting and forecasting throughout the year.
• Prepare and analyze financial results versus budget, forecast, and prior year performance.
• Perform detailed variance and trend analysis on financial statements and key performance indicators; clearly communicate findings, risks, and opportunities to leadership.
• Provide comprehensive performance analysis of the full profit and loss (P&L) statement during the monthly close process.
• Develop, distribute, and maintain monthly revenue targets for the store fleet, supporting the organization’s compensation model.
• Ensure revenue targets reflect current business conditions through timely updates.
• Partner with field and brand leadership to assess store‑level and business trends, evaluate impacts of internal and external events, and provide ongoing analytical support.
• Prepare and analyze revenue, expense, and budget/forecast accounts.
• Develop and distribute department expense budget templates to support brand and corporate leaders during annual and ongoing budget/forecast cycles.
• Deliver financial analyses to support ongoing programs, new initiatives, and special projects, ensuring adherence to budget guidelines and financial objectives.
• Provide ad‑hoc financial analysis, including conclusions and actionable recommendations, in response to management requests.
• Identify, develop, and implement continuous process improvements across financial reporting and forecasting activities to enhance accuracy, efficiency, and alignment with business operations.
• Leverage technology and automation solutions to support scalable, long‑term improvements.

Senior Financial Analyst, FP&A

Bilingual

• Connect with customers: Interact with customers via chat, text messages, and phone calls, either in real time or through scheduled appointments.
• Provide expert product and service advice: Offer expert guidance on products and services, style consultations, and personalized shopping experiences.
• Present products and services: Showcase our products online, sharing detailed information about the features and benefits of each item.
• Provide information on extended service agreements and financing options: Ensure a smooth and enjoyable shopping experience by explaining extended service plans and payment options.
• Support sales growth: Help drive sales growth through digital selling, live selling events, social media engagement, collaboration with physical stores, and connected/omnichannel commerce.
• Build relationships: Resolve customer issues quickly and efficiently with a positive attitude. Conduct follow-ups to maintain lasting relationships and develop a personal client portfolio.

Bilingual Jewelry Expert

Cloud Engineer

• Develop integrations utilizing AWS services like Amazon Simple Notification Service (SNS), Amazon Simple Queue Service (SQS), and AWS Lambda, adhering to an asynchronous publish and subscribe model.
• Implement established integration patterns.
• Create and maintain event-driven solutions using Node.js.
• Rigorously unit test all components developed.
• Implement robust error handling and alerting in alignment with generalized development standards.
• Troubleshoot and debug integration issues, implementing scalable solutions to enhance performance.
• Implement data validation, transformation, and normalization processes to ensure conformity with the canonical data model and compatibility across integrated systems.

AWS Developer Intern

Solutions Engineer

• Support and maintain Signet’s Workday HCM and Payroll platform, with primary ownership of Workday integrations and Extend-based solutions
• Design, build, enhance, and support complex Workday integrations, including Core Worker, Core Benefits, and Core Payroll connectors, Studio integrations, APIs, file-based integrations, and automation workflows
• Design, build, and support Workday Extend applications, including UI configuration, business logic, security models, and integration enablement
• Leverage Workday Orchestration where appropriate to support integration-driven workflows and multi-system business processes
• Collaborate with architects, developers, and business analysts to ensure solutions are secure, scalable, and aligned with Workday best practices
• Configure, support, and troubleshoot Workday security, including user-based, role-based, functional, and integration-related security
• Partner with HRIS, Information Security, and Compliance teams to ensure Workday security configurations adhere to enterprise standards and least-privilege principles
• Provide advanced troubleshooting for production issues related to Workday integrations (including Core Worker, Core Benefits, and Core Payroll), Extend solutions, and security configurations
• Monitor and respond to urgent production issues during business hours and participate in a rotating on-call support schedule as needed
• Perform root cause analysis for recurring issues and drive corrective and preventative actions

Senior Workday Integration Engineer

Manager

• Provides critical leadership for delivering end-to-end store lifecycle initiatives (openings, closures, remodels/renovations, repositions)
• Partners with Brand Operations and other business partners to deliver on-time execution, store readiness, and transference results
• Manages lifecycle projects from kickoff through completion; drives timelines, decisions, and readiness with minimal disruption
• Aligns scope, roles, and dependencies across multiple business partners
• Builds and manages integrated project and communication plans
• Leads end-to-end field execution strategy for store opening/reopening readiness meetings
• Establishes the lifecycle operating cadence and ensures cross-functional accountability to milestones
• Oversees store closure execution and manages operational execution for remodels/renovations/repositions
• Leads transference strategy and partners with Brand Operations to deliver results

Manager, Store Lifecycle

Human Resources

• Improve leader effectiveness and decision quality through strong coaching, guidance, and problem-solving
• Strengthen culture, engagement, and retention through proactive HR partnership and consistent practices
• Deploy and reinforce HR programs and policies, ensuring consistent application and compliance across all locations.
• Lead initiatives that strengthen employee engagement and advance diversity, equity, and inclusion across the field organization.
• Design and deliver training and development solutions for field leaders and team members.
• Lead and develop a team of Field HRBPs to deliver consistent HR support across assigned brands and locations.

Manager, Human Resources Business Partner

• Hold regular meetings with management to provide updates on Human Resources activities, compliance matters, and offer recommendations regarding policy changes, turnover analysis, and planning initiatives.
• Identify and proactively address potential employee relations concerns, including investigation of harassment, discrimination, and other complaints, ensuring appropriate actions are taken.
• Assist in developing HR and compensation programs and suggest enhancements that support the company’s strategic, financial, and organizational objectives.
• Ensure disciplinary procedures and compensation policies comply with state and federal laws, company protocols, and provide guidelines for promotions and hires.
• Develop and implement HR practices to empower management and employees, improving effectiveness, engagement, retention, and fostering a positive, inclusive work environment.
• Provide guidance on complex issues to ensure consistent and fair application of organizational policies and practices, even in instances without precedent.
• Oversee performance management for employees and managers, including coaching, counseling, career development, and succession planning.
• Collaborate with talent acquisition teams to develop recruitment strategies and ensure effective onboarding and training for new hires.
• Partner with leadership to implement employee engagement initiatives, including surveys, feedback sessions, and action planning to enhance workplace culture and morale.
• Support organizational change initiatives by facilitating communication, training, and transition activities for successful adoption.

HR Business Partner

Ecommerce

• Ensures accurate, timely, and compelling product presentation across digital channels
• Partners closely with cross‑functional teams
• Responsible for vendor communications related to ecommerce and omnichannel product needs
• Responsible for annual sample inventory