Siemens Healthineers

Customer Support

• Provide expert‑level Incident and Escalation Management support to field personnel, both remotely and onsite as required.
• Lead and coordinate Major Incident Management activities to ensure rapid service restoration and clear communication.
• Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release.
• Collaborate with cross‑functional teams (Engineering, Field Service, PdM, PLCS) to identify, analyze, and troubleshoot recurring field service trends.
• Act as a technical specialist/owner, while continuously expanding generalist knowledge across software, databases, infrastructure, and networking domains.
• Support the Knowledge Management program, with a strong focus on “never solving the same problem twice.”
• Develop and deliver formal and ad‑hoc training sessions for field and support personnel.
• Contribute actively to global Technical Information Exchange (TiX) forums to share knowledge and best practices across regions.
• Participate in phone support as required by the business.
• Ensure all activities follow established quality processes, contributing to continuous service improvement.

Product Support Specialist – Database Specialist

Communications

• Partner closely with North American and Global product and marketing managers to understand priorities, identify opportunities, and recommend high-impact communication strategies, plans, and channels
• Lead the development of clear, differentiated product positioning and messaging for new and existing offerings
• Build and optimize digital customer journeys, including content strategy, campaign architecture, and channel activation
• Develop and execute integrated digital marketing strategy and own the execution of campaigns across web, email, social, paid media, and account-based marketing (ABM), ensuring on-time delivery, brand consistency, and measurable performance
• Own and manage DemandBase, overseeing ABM segmentation, targeting, optimization, and analytics
• Monitor campaign performance and provide data-driven insights, making agile, real-time adjustments to improve effectiveness and ROI
• Maintain and update website content and manage vanity URLs to support marketing initiatives and enhance user experience
• Lead and measure the MQL to SQL process
• Lead the creation and maintenance of marketing collateral—brochures, spec sheets, sales tools, training materials—for all North America POC solutions
• Collaborate with internal Creative Services teams, external agencies, and production partners to bring concepts to life from initial brief to final execution
• Manage the full project lifecycle, including creative direction, cross-functional alignment, legal and regulatory approval, and production
• Build and maintain a US Key Opinion Leader speaker bureau including identification, onboarding and scheduling of speakers and engagements
• Support North America POC trade shows of all sizes, including materials management, promotions, and onsite readiness
• Evaluate the quality, impact, and ROI of communications initiatives and present metrics-based recommendations for continuous improvement
• Oversee all collateral approvals through the QR7 process, ensuring compliant, high-quality deliverables
• Own and maintain a monthly Digital Marketing performance dashboard with insights on actions to take to drive continuous improvement, channel shift, etc.

Senior Marketing Communications Manager – Point of Care

Supply Chain

• Develop, align and implement the global Supply Chain Management (SCM) strategy
• Translate strategic business objectives into actionable SCM roadmaps, initiatives and investment priorities
• Assess current supply chain performance and design robust future operating models
• Identify and evaluate opportunities to improve productivity, agility and resilience
• Define, monitor and continuously refine KPIs and performance metrics to measure supply chain effectiveness and efficiency
• Synthesize insights and produce high-quality strategic recommendations for senior leadership
• Act as a strategic partner to supply chain executives and cross-functional stakeholders
• Lead complex, cross-functional transformation initiatives
• Support digitization and automation initiatives in close collaboration with IT and global functions
• Assess global supply chain risks and develop comprehensive mitigation strategies.

Strategy Manager – Supply Chain Management

Operations

• Join us in pioneering breakthroughs in healthcare.
• Manage a team that directly supports customer service activities to achieve the goals set by Siemens Service management.
• Driving the customer experience through Medallia
• Reducing cost impacts through key TBL initiatives
• Improving the customer support through strategic changes to Teamplay Fleet management, overflow performance management, and analytical improvements to uncover opportunities for improvement.
• Function independently to plan and manage the SO AM Operations Team Operations Process Management.
• Ensure implementation of and adherence to policies and methods for customer service activities.
• Ensure customer satisfaction through proactive management feedback tools, identifying opportunities for improvement.
• Ensure business compliance through accurate documentation of service activities.
• Utilize the appropriate level of proficiency in root cause analysis and Lean methodologies.
• Strong familiarity with Call Center Operations, metrics and statistics.
• Ensure close cooperation and communication between the RSC and Field staff to maximize customer experience through key initiatives.
• Support quarterly SO AM RSC reviews with performance data and presentations.
• Provide business visibility to financial impact of key initiatives.

Head of Operations, Americas

Field Engineer

• Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of equipment
• Determines priorities of tasks and schedules measures accordingly
• Supports customers remotely and onsite, provides user support if issues arise
• Contributes to or conducts maintenance and improvement of internal tools and processes

Field Service Engineer – Hardware

• This role will manage a team that directly supports customer service activities to achieve the goals set by Siemens Service management
• Goals include driving the customer experience through Medallia, reducing cost impacts through key TBL initiatives, improving the customer support through strategic changes to Teamplay Fleet management, overflow performance management, and analytical improvements to uncover opportunities for improvement
• Function independently to plan and manage the SO AM Operations Team
• Ensure implementation of and adherence to policies and methods for customer service activities
• Ensure customer satisfaction through proactive management feedback tools, identifying opportunities for improvement
• Ensure business compliance through accurate documentation of service activities
• Utilize the appropriate level of proficiency in root cause analysis and Lean methodologies
• Strong familiarity with Call Center Operations, metrics and statistics
• Ensure close cooperation and communication between the RSC and Field staff to maximize customer experience through key initiatives
• Support quarterly SO AM RSC reviews with performance data and presentations
• Provide business visibility to financial impact of key initiatives
• Regularly meet with the SO RSC leadership team to confirm and ensure compliance with current dashboards.
• Manage the complaint process when deemed necessary
• Ensure maximum level of customer-centric focus is applied in all aspects of business management

Head of Operations, SO Americas

• You will be servicing CT/MR Imaging Equipment in the Madison, WI area.
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Customer Service Engineer 1 – CT/MR

• Drive the development, alignment, and execution of the global Supply Chain Management (SCM) strategy, ensuring strong linkage to overarching business objectives.
• Translate strategic business goals into actionable SCM roadmaps, initiatives, and investment priorities that enable operational excellence.
• Assess current‑state supply chain performance and design robust future‑state operating models, incorporating best practices, industry benchmarks, and innovative approaches.
• Identify and evaluate opportunities to enhance productivity, agility, and resilience, leveraging process, technology, and organizational improvements.
• Define, monitor, and continuously refine KPIs and performance metrics to measure supply chain effectiveness, efficiency, and strategic impact.
• Synthesize insights and prepare high‑quality strategic recommendations for senior leadership, enabling informed decision‑making on key supply chain matters.
• Serve as a strategic thought partner to Supply Chain Management leaders and cross‑functional stakeholders, facilitating alignment, collaboration, and coherent execution across teams.
• Lead complex, cross‑functional transformation initiatives, including process redesign, capability building, and organizational optimization.
• Support digitalization and automation initiatives in close collaboration with IT and global functions, ensuring technology adoption drives measurable business value.
• Assess global supply chain risks across capacity, sourcing, logistics, geopolitical dependencies, and demand variability, ensuring proactive scenario planning.
• Develop and execute comprehensive mitigation strategies to strengthen resilience, flexibility, and continuity of supply.

Strategy Manager, Supply Chain Management

• Maintain a high degree of professional knowledge and safety consciousness according to Varian/SHS guidelines to perform activities under the safest working conditions.
• Provide highly visible customer support including assisting our customer in the operation of the system.
• Serve as a company liaison with the customer on technical and/or administrative matters.
• Perform all operational quality checks including planned maintenance in a timely manner.
• Providing accurate, detailed and concise field service reports
• Complete required assignments, Service Technical Bulletins and Upgrades in a timely manner.
• Complete mandatory training assignments and certifications on time to maintain FDA compliance.
• Become proficient in the use of internal software applications for both the business and Proton System such as Microsoft Office Suite, SAP, Salesforce, Siemens PLC GUI and Varian Treatment Control applications.
• Be responsible for and/or support other field service site roles such as Site Safety Coordinator, Spare Parts Inventory Controller or Radiation Safety Coordinator.
• Meet all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.

Field Service Engineer – Proton Therapy

Clinical Research

• Accountable for the delivery of studies or programs that are critical to a product’s clinical development, ensuring that they are completed on time, within budget and in compliance with SOPs, regulations and ICH/GCP guidelines
• Performs all required management responsibilities including but not limited to: implementing the company's policies, programs, and guidelines; ensuring employee productivity and growth; managing resources; knowing Varian's business; and maintaining functional, technical, and external market awareness necessary for managing immediate organization.
• Communicate study status, cost and issues to ensure timely decision-making by senior management
• Initiate and manage study-level timelines, including communication to internal and external team members on deliverables
• Oversee the creation of site materials including training, manuals and support documentation
• Perform periodic review of clinical data, quality metrics and study deviations
• Develop timelines and budgets for assigned studies/programs and is responsible for delivery to both quality and agreed timelines.
• Develop and implement robust contingency and issue management plans to solve complex issues that impact study or program milestones.
• Provides input into the development of study protocols and CRFs to ensure studies are designed and planned to be achievable

Senior Clinical Research Manager

• Facilitate meetings with the customer and local support teams
• Review of site activity and report site specific metrics
• Tracking and management of escalated incidents
• Coordination with local service and application teams
• Internal site-specific reporting and status updates
• Cross-functional communication and coordination
• Participation in customer quality processes
• Collaborate to develop action plans to resolve complex issues
• Escalation of complex issues to proper Siemens teams
• Provide technical feedback to customers and internal partners
• Identification of best demonstrated practices/knowledge sharing
• Model Service Based Leadership behaviors, fostering teamwork, transparency, and continuous improvement

Technical Business Lead – Concierge Customer Support

• Plans and executes sales targets and activities in selling a specific portfolio
• Provides information via CRM for forecasts and planning
• Analyzes and evaluates markets and needs of potential customers
• Investigates and evaluates specific business opportunities
• Coordinates the realization of assignments and proposals

Product Support Specialist

Therapist

• Serve as the primary point of contact for Brachytherapy customers and projects across GBI and NRB, ensuring regular engagement and strong relationship management
• Identify customer needs, clinical challenges, and emerging opportunities to position our solutions effectively
• Manage the full sales cycle—from lead generation to contract closure—including pricing, tender support, and negotiation
• Conduct impactful product presentations, demonstrations, and strategic discussions with both technical and leadership stakeholders
• Drive order growth and expand market share by shaping proactive, country‑level go‑to‑market actions
• Work closely with in‑country sales, service, and marketing teams to ensure aligned commercial strategy and coordinated customer engagement
• Partner with internal Brachytherapy expert teams, providing market feedback to support solution enhancements and portfolio development

Sales Manager, Brachytherapy

• Ensure that validation is complete, and that Varian’s products are safe, effective, and meet the user’s intended use, with good objective test evidence prior to release.
• Evaluate and discuss clinical practices, treatment techniques and clinical process optimizations with Product Management, User Experience and Design Engineering teams to define new product requirements.
• Provide continuous feedback and implement improvements to the design, development, and modification of radiation and oncology products and systems.
• Support development and maintenance of Varian products, including Oncology Information Systems, Treatment Planning Management Systems, and Treatment Delivery and Imaging Systems.
• Define strategy for assuring thorough design validation of new products to demonstrate that they meet design and intended use requirements.
• Develop, modify, and execute design validation plans to meet product and system requirements.
• Participate in requirements analysis, use case development, and risk hazard analysis.
• Analyze and write test designs and procedures, establish traceability to requirements and risk mitigations.
• In addition to exploratory testing, consult with Product Verification Engineers, Product Marketing, User Experience and Project Management to resolve usability, requirements, software, and scope problems.
• Ability to work as a part of global development team and capability to travel globally (5-25%) to support Varian’s validation efforts.

Validation Specialist – Radiation Therapy

• You will be servicing MR Equipment in the Minneapolis, MN area.
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites.
• You support the diagnostics modalities initially, with potential to cross train into other modalities in the future.
• You are flexible and willing to work different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required.