Siemens Healthineers

Customer Support

• Setting and executing CX strategy
• System design and architecture
• System integration
• Data validation
• System operations
• Survey design
• Mobile survey design
• Voice systems integration
• Data analysis
• Textual analysis
• Periodic presentations
• Development of dashboards and reporting tools

Senior Manager, Global Customer Experience

Marketing

• Developing and executing global clinical marketing strategies supporting the Theranostics portfolio
• Translating clinical evidence into differentiated messaging
• Creating presentations, image libraries, case studies, and workflow materials
• Ensuring alignment across product strategy and regulatory needs
• Acting as a clinical SME across the Theranostics continuum
• Supporting understanding of referral pathways and clinical decision points
• Supporting identification and engagement of global and regional Theranostics KOLs
• Partnering with reference sites and advisory boards
• Supporting global launches with clinical value narratives
• Enabling sales teams with objection handling and value-based tools
• Monitoring global trends and emerging evidence
• Translating insights into actionable marketing recommendations
• Supporting international congresses, events, and trainings
• Collaborating with Product, Clinical, Regulatory, and Communications teams

Clinical Marketing Specialist

Business Analyst

• Developing dashboards and reporting capabilities to support the CLS Business line, including Integrated Business Planning (IBP) and the Project Management Office (PMO)
• Providing regular reports and analyses on topics central to Integrated Business Planning (IBP)
• Improving business processes by analyzing complex datasets, creating compelling visualizations to communicate insights effectively and translating into clear actionable recommendations
• Support strategic projects with analytical support to drive data-driven decisions that improve business outcomes, requiring broad analyses crossing functional boundaries including supply chain, commercial, service, marketing, and finance
• Driving data governance across IBP; ensuring a single set of numbers across all forums
• Engaging cross-functionally to identify, collate, and integrate data sources that provide insights to drive business line strategy and enable scenario planning
• Fulfilling ad-hoc requests in support of Integrated Business Planning, Strategic Projects, and other key business processes

Business Process Analyst

Manager

• Responsible for customized training and clinical technology deployment for key accounts nationwide
• Investigate and analyze clinical application needs of key accounts
• Drive clinical adoption and promotion of new technologies and products
• Respond and resolve complex clinical needs or technical issues from key accounts
• Summarize best practices and advanced application scenarios

Application Manager, Customized Support

Project Manager

• Oversee logistics, planning, delivery, and installation activities for imaging equipment across multiple modalities
• Build and maintain strong relationships with customer stakeholders, facilities teams, architects, engineers, contractors, and internal Siemens partners
• Support revenue generation by partnering with customers to develop pre-construction plans, cost estimates, schedules, and project strategies
• Monitor construction progress and proactively coordinate resolution of issues related to electrical, mechanical, structural, and site readiness requirements
• Manage delivery and installation activities against mutually agreed schedules, ensuring safety, quality, and customer satisfaction
• Conduct site visits to validate measurements, review construction readiness, confirm technical requirements, and assess project risk
• Communicate project status, schedule changes, and scope updates clearly to internal and external stakeholders
• Ensure compliance with Siemens Healthineers standards, customer requirements, and regulatory guidelines

Project Manager – Medical Imaging Site Installations

Account Executive

• Meet and exceed sales goals specific to geographic territory.
• Serve as primary contact within account.
• Single point of contact for all customer needs.
• Assume product ownership and responsibility of all diagnostic business units with thorough understanding of the products and positioning against the competition.
• Collaborate with all internal teammates and stakeholders (specialists, Health System Executives, service, technical applications, finance, etc.).
• Develop and grow an opportunity funnel of both competitive/prospective customers and current Siemens Healthineers customers.
• Lead business reviews and update account plans based on changing market, wins/loses, customer conditions and competitive activity.
• Deliver customer business reviews to align on current landscape, retain our position, and identify additional opportunities to grow within current customer install base.
• Maintain and grow capital equipment and diagnostic reagent business across all LD product lines.
• Grow share of wallet within current customer base through competitive conversions, menu expansion and add assay opportunities.
• Accurately maintain and update internal sales and data analytics tools (ex. CRM, quoting process, etc.)

Territory Account Executive – CLS

Director

• Lead and execute our Diagnostics Quality program to enable a future-ready Diagnostics Quality Sales & Customer Services organization that strengthens regulatory compliance, inspection-readiness, and customer outcomes.
• Establish and run effective program governance and translate strategic decisions into executable plans, milestones, and measurable deliverables.
• Act as the central coordination point between Diagnostics, Quality, Regulatory Affairs, country organizations, and enabling functions to ensure seamless execution and alignment.
• Enable harmonized, compliant, and scalable workflows across Diagnostics QT/RA, including complaints management, installations, safety updates, and regulatory escalations.
• Co-create and drive a robust change and communication approach to ensure strong adoption, clarity, and engagement across the organization