Siemens Healthineers

Consultant

• Provide expert-level global support for Total Lab Automation systems.
• Lead 3rd-level escalations and drive root-cause-based solutions.
• Turn service data into insights that influence product improvements.
• Host global technical reviews, webinars, and solution sessions.
• Create and enhance troubleshooting documentation.
• Troubleshoot hardware, software, firmware, drives, pneumatics, and networks.
• Partner with R&D and OEM teams to deliver effective solutions.
• Use proactive analytics to identify trends and guide regional action plans.

Service Consultant – Total Lab Automation

Account Executive

• Provides deep technical knowledge in an assigned portfolio and advices both sales organization and customers in capabilities and options how to use and integrate Siemens products effectively.
• Achieve business objectives for assigned territory.
• Generating proposals, preparing sales quotations, planning customer meetings and demonstrating equipment capabilities.
• Will guide the development and execution of strategic account plans to ensure achievement of assigned business goals and budgets.
• Develops, builds and cultivates long-term relationships with key management within the customer organization.
• Communicating current market and competitive intelligence to various decision makers within each account.

Product Sales Executive, Medical Imaging/Surgery

Engineer

• Mechanical Installation of MR System installations in accordance with factory instructions and specifications
• Provide high level installation support to field service organization as needed
• Communicate and escalate technical issues and delays
• Keep installation projects on schedule while assuring quality
• Evaluate room layout and installation quality of mechanical install vendors
• Troubleshoot, correct contractor and factory errors and mistakes
• Order missing or damaged parts
• Provide feedback to vendors, factory, project management and planning

Mechanical Installation Engineer – Field/Travel

Solutions Engineer

• Provide advanced technical expertise across the sales process
• Architect and validate Informatics solutions integrating Atellica Informatics portfolio
• Evaluate customer IT environments and LIS/HIS integration requirements
• Develop architecture diagrams, network topologies, data flow mappings, and integration specifications
• Collaborate closely with Informatics Consultants to ensure designs align with best operational practices
• Review and document customer IT infrastructure, security, and network design requirements
• Collaborate with Cybersecurity team to ensure compliance of proposed Informatics solutions
• Prepare and deliver Digital Handover Documents, Bill of Materials, and technical specifications
• Validate interoperability requirements with hospital IT systems
• Provide expert technical oversight during early implementation
• Participate in technical risk assessments and project readiness checkpoints

Healthcare Informatics Solution Architect

Communications

• Set the global vision and roadmap for both Marketing Excellence and Marketing Communications, ensuring cohesive strategies that drive growth and elevate brand impact.
• Serve as a senior advisor to product management, regional marketing, commercial leaders, and country organizations.
• Lead communications strategy for POC Diagnostics globally, ensuring consistent messaging and effective multi-channel execution.
• Lead the development, governance, and adoption of marketing standards, processes, and best practices globally.
• Oversee competency-building programs, capability frameworks, and training aligned to the Marketing Excellence model.
• Ensure transparent planning, execution, performance tracking, and optimization of global and regional digital campaigns, including KPI definition and reporting.
• Foster strong collaboration across business areas, business lines, and countries.
• Serve as executive sponsor for digital marketing tool governance (e.g., Eloqua for email marketing).
• Drive the development and execution of innovative, results-driven marketing communication strategies, plans, and media channels to achieve business objectives.
• Evaluate the effectiveness of marketing initiatives using defined performance metrics, dashboards, and analytics frameworks to assess impact and guide optimization.
• Oversee and manage the communications budget, ensuring alignment with financial targets and efficient resource allocation.
• Provide strategic direction and daily management to a team of 4-5 U.S.-based professionals, fostering collaboration and high performance.
• Serve as the primary Point-of-Care Marketing Communications lead for cross-functional initiatives, including tradeshows, rebranding projects, and strategic campaigns.
• Act as lead trainer for customer story mining, enabling the creation of compelling narratives for promotional use across multiple channels.
• Partner with the PR team to identify opportunities for press releases, byline articles, and media stories that amplify brand visibility.
• Identify and secure speaking opportunities for customers to share their experiences and strengthen external brand credibility.
• Lead global communications for POC acquisitions, managing initial strategy and transitioning execution to the team during commercialization.
• Direct website and email strategy to enhance customer engagement and optimize digital presence.
• Establish and lead a unified, compliant framework for Voice of Customer insights, supporting product and marketing strategy.
• Oversee global Speaker Programs, including speaker identification, content development, training, and compliance alignment.
• Lead planning and facilitation of Advisory Boards, ensuring they generate actionable insights and follow regulatory standards.
• Own the consolidated annual marketing planning process for POC, including campaign prioritization, investment planning, and KPI setting.
• Serve as the strategic lead for country marketing communications, setting direction and standards while empowering the Marcom team to drive aligned and locally relevant implementation.
• Improve communication flow, best-practice sharing, and campaign consistency across regions (supported by structures referenced in Marketing Collective and regular touchpoints).

Global Head, Point of Care Marketing Excellence, Marketing Communications

Sales

• Own the order-to-invoice relationship with external customers for assets, service contracts, and T&M events.
• Build relationships with internal partners, including Sales Representatives, Regional Service Managers, Performance Controlling, to effectively manage your assigned territory.
• Collaborate with Collections department to resolve invoice disputes and support timely customer payments.
• Support in improvement and digitalization projects within the organization, leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle.
• Conduct problem analysis and support corrective actions using RCCA (Root Cause & Corrective Action) tools and methodologies.
• Participate in SAP project, including gathering business requirements, creating documentation, and supporting User Acceptance Testing (UAT).

Sales Support Professional

Customer Support

• Identify problems as they occur and provide action plans for highly complex problems and incidents for the modality of CT
• Provide product support either remotely or on-site (Internationally at times - Canada and Latin America)
• Dispatch notifications to CSE's with quality action plan
• Share expert advice, training, and technical assistance to support staff and train lower-level employees
• Drive individual KPIs to meet the needs of the customer/business
• Proactively provide updates on assigned tasks as planned
• Independently identify issues or problems, perform research, and develop corrective action and present to TST 4 and/or management

Service Support Specialist – CT Computed Tomography

Field Engineer

• You will be servicing MR Imaging Equipment in the Chicago, IL area.
• Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Serve as a resource of knowledge transfer for their regional team, including attendance of RSC calls and other knowledge forums.
• Assist RSM in assessing service metrics & histories. Makes recommendations on how to improve performance of region.

Customer Service Engineer, MR

Manager

• Responsible for managing construction projects as the site manager, including contract administration and cost accountability
• Support sales teams in tendering processes with a focus on construction and planning
• Responsible for planning services for both internal and external clients
• Primary contact for subcontractor management
• Responsible for risk management and for preparing construction proposals in collaboration with sales and subcontractors

Site Planning & Construction Manager, Medical Technology

Therapist

• Serve as the primary point of contact for Brachytherapy customers and projects across FBL and SEU, ensuring regular engagement and strong relationship management.
• Identify customer needs, clinical challenges, and emerging opportunities to position our solutions effectively.
• Manage the full sales cycle—from lead generation to contract closure—including pricing, tender support, and negotiation.
• Conduct impactful product presentations, demonstrations, and strategic discussions with both technical and leadership stakeholders.
• Drive order growth and expand market share by shaping proactive, country‑level go‑to‑market actions.
• Work closely with in‑country sales, service, and marketing teams to ensure aligned commercial strategy and coordinated customer engagement.
• Partner with internal Brachytherapy expert teams, providing market feedback to support solution enhancements and portfolio development.

Sales Manager, Brachytherapy, FBL, SEU

• You will be servicing MR Imaging Equipment in the Chicago, IL area
• Responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision
• Deliver timely and effective repairs as well as adequate training of operators to ensure optimal system performance
• Manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
• Ensure that all tool and test equipment expiration dates are managed
• Manage company assets to include a company car, cell phone, computer, tools, inventory parts
• Establish and maintain proper business relationships with customers and peers
• Assist RSM in assessing service metrics & histories
• Make recommendations on how to improve performance of region
• Recommend improvements & changes to processes, work procedures and technical bulletins

Customer Service Engineer – MR

Executive Assistant

• Organizes office administration, in support of an assigned Executive, Head or Manager.
• Provide comprehensive calendar management, meeting coordination, and travel planning for senior leaders, including domestic and international engagements.
• Coordinate internal and external meetings, including preparation of agendas, briefing materials, presentations, and follow-up action items.
• Serve as a primary point of contact between executives and internal teams, external partners, government entities, and key stakeholders.
• Support cross-functional coordination across medical affairs, regulatory, clinical research, marketing, and commercial teams as needed.
• Assist with preparation, editing, and formatting of reports, presentations, correspondence, and other executive-level documents.
• Track priorities, deadlines, and deliverables to ensure timely execution of leadership initiatives and commitments.
• Provide logistical and administrative support for regional, national, and international scientific, medical, and regulatory meetings.
• Handle sensitive and confidential information with the highest level of discretion and professionalism.
• Identify opportunities to improve administrative processes, workflow efficiency, and communication effectiveness.

• Provide highly visible customer support through the performance of on-site installation of linear accelerators and imaging systems
• Check out and approve operational quality of system equipment
• Instruct customers in the operation and maintenance of the system
• Serve as company liaison with customer on administrative and technical matters for assigned projects
• Interprets customers’ needs and assists in and facilitates resolution regardless of whose job the responsibility falls under
• Install and upgrade equipment according to technical documentation and company guidelines to ensure that customer’s equipment operates properly
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP)
• Advise customers in ordering spare parts and on service requests
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations
• Perform parts inventory and ordering for assigned installation
• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products
• Report regularly to ensure accurate company statistical data on customer-oriented activities
• Complete all required installation documentation for data tracking purposes
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary

Hardware Installation Engineer – Field/Travel

Program Manager

• Multiple large and complex systems projects in a regulated environment, driving all aspects of project lifecycle management from program initiation to closure to realize the strategic objectives of the Core Lab (CLS) business
• Large, complex cloud hosted informatics application projects
• Leading a staff of Program Managers and Core Team Leaders for systems/informatics projects
• Managing substantial project budgets and resources
• Delivering on all phase gates of multiple projects including but not limited to quality and schedule deliverables
• Managing stakeholders including clear communication of progress/risks to Integrated Business Planning (IBP) governance teams
• Ensuring team compliance to Product Delivery Excellence (PDx)

Vice President, Program Management – Systems & Informatics

• Consulting & Pre-Sales - Support sales teams and customers in identifying customer specific interoperability solutions.
• Project Management - Scope, plan and monitor implementation in an international environment.
• Developing - Technically develop, implement, test and accept interface solutions following communication standards in health care (e.g. HL7, FHIR, Dicom, API, etc).
• Support: Maintain and support customers and their interface solutions in production.
• Mentoring: Share experience and support other team members.