Sicredi

Compliance

• Collect, organize and analyze business data to produce monitoring that identifies trends, patterns and anomalies
• Drive continuous improvement of existing monitoring processes, proposing new items to monitor and new monitoring rules and thresholds
• Build workflows and pipelines to make monitoring results available
• Prepare executive reports and dashboards on the area’s processes
• Understand problems and propose solutions involving technologies, automation and AI

Mid-level Data Analyst – Compliance and Internal Controls

• Coletar, organizar e analisar dados de negócio, com a finalidade de gerar monitoramentos para identificar tendências, padrões e anomalias
• Atuar na melhoria contínua dos monitoramentos em execução, propondo novos itens a serem monitorados e novas réguas de monitoramento
• Construir fluxos para disponibilização dos resultados obtidos nos monitoramentos
• Elaborar relatórios e dashboards executivos sobre os processos da área
• Entender problemas e propor soluções para aplicações de tecnologias, automações e IA

Analista de Dados PL – Compliance e Controles Internos

Analyst

• Lead the identification, monitoring and execution of actions to control and mitigate tax risks, assessing impacts on team processes and managing stakeholders effectively;
• Conduct internal audits and reviews of operational deliverables to improve process quality and mitigate risks;
• Continuously analyze tax legislation, assess impacts and support implementation, particularly regarding changes from Tax Reform;
• Serve as the connection between external partners and internal teams to achieve project and tax operation objectives;
• Publish reports outlining risk exposures and classification according to alert levels and thresholds;
• Support the development of policies, standards and manuals on risk management strategies, methodologies and processes;
• Respond to external and internal audits;
• Provide tax support, studies and simulations for business areas and cooperatives;

Tax Analyst – Tax Risk Analysis

Product Operations

• Excellent analytical skills and ability to solve problems effectively
• Ability to map and analyze existing processes
• Ability to work collaboratively and effectively in a team
• Ability to solve problems efficiently
• Enjoy multitasking and possess strong analytical skills
• Proactive and collaborative attitude
• Ability to learn quickly, unlearn and relearn, adapting rapidly to change
• Strong communication, collaboration, organizational skills and proactivity

Junior Product Operations Analyst – Focus on Insurance Services

• Understand, align, organize, create and manage flows and processes related to card operations;
• Map activities performed by the Card Operations team and develop action plans to mitigate operational risks;
• Conduct analyses of cases that require technical, operational and/or regulatory investigation with internal areas and strategic business partners;
• Create and manage analytical and executive reports;
• Manage the maintenance of manuals and business policies;
• Build and maintain relationships with cooperatives, other CAS areas and strategic partners;

Mid-level Product Operations Analyst – Cards Focus

• Perform credit analyses, issuing technical opinions to support credit approval decisions within the Cooperatives;
• Keep up to date with procedures and legislation related to technical credit analysis and credit granting;
• Stay informed about credit policies and provide a critical perspective to propose improvements;
• Understand the business;
• Respond to requests from the cooperatives;
• Provide support and work collaboratively in a team.

Junior Credit Analyst

• Provide specialized support to cooperatives in processes within the commercial credit area, performing technical analyses and providing the necessary guidance to cooperatives on each case;
• Monitor process and activity documents, flagging changes and/or the need to create new documents, supporting the ongoing update of documents in the Knowledge Base;
• Track individual and team OKRs and propose actions for improvement;
• Analyze the main reasons users contact support and propose improvements aimed at increasing efficiency and user experience;
• Support the identification and reporting of business risks;
• Participate in initiatives to foster business, supporting cooperatives in revenue generation and strengthening relationships with users;
• Collect user feedback, perceptions and suggestions to evaluate service quality and identify potential improvement opportunities;
• Implement and follow up on action plans for continuous improvement of service and product;
• Monitor the status and progress of issue resolution to keep users informed;
• Advise users on business, processes and services based on documented information validated by the responsible areas, to clarify questions and concerns;
• Provide support across all channels; log, evaluate and appropriately prioritize incidents related to business, processes, services and operational continuity, informing workaround actions or resolving them when possible;
• Handle requests, route and work with the responsible areas when necessary, monitoring contracted SLAs to meet users' needs within established deadlines;

Junior Customer Support Analyst – Commercial Credit Focus

Security Engineer

• Coordinate the operation of the Asset Monitoring Center, which includes a third‑party team working 12/36 shifts plus direct employees.
• Liaise with monitoring centers and cooperatives on alarm and video surveillance monitoring.
• Coordinate a team of professionals.
• Responsible for the performance and results of a team within their discipline or function.
• Adapt plans and priorities to align resources with operational and professional challenges.
• Make decisions guided by policies, procedures and business plans; receives direction from a manager.
• Provide technical guidance to subordinates, peers and/or clients.
• Resolve problems using defined processes.
• Manage staff by setting objectives, directing individual development plans and providing periodic feedback to monitor progress against agreed targets and employee development.

Physical Security Coordination

• Provide specialized support to cooperatives across processes within the commercial credit area, performing technical analyses and providing necessary guidance to cooperatives for each case.
• Monitor process documents and activities, flagging changes and/or the need to create new documents, and support the ongoing updating of materials in the Knowledge Base.
• Track individual and team OKRs and propose actions for improvement.
• Analyze the main reasons users contact support and propose improvements aimed at efficiency gains and better user experience.
• Assist in identifying and reporting business risks.
• Participate in initiatives to foster business development, supporting cooperatives in revenue generation and building closer relationships with users.
• Collect user feedback, perceptions, and suggestions to assess service quality and identify potential improvement areas.
• Execute and follow up on action plans for continuous improvement of service and product.
• Monitor the status and progress of issue resolution to keep the user informed.
• Advise users on business matters, processes, and services using documented information validated by the responsible areas to clarify doubts and questions.
• Provide support across all channels; record, assess, and properly prioritize incidents related to business, processes, services, and operational continuity, communicating workaround actions or resolving incidents when possible.
• Handle requests, route them and work with the responsible areas when necessary, monitoring the contracted SLA to meet users' needs within established deadlines.

Junior Support Analyst – Commercial Credit Focus

• Provide technical leadership for specialized support to cooperatives in the service area where you are working, performing technical analyses and providing the necessary guidance to cooperatives on each case;
• Monitor and follow up on support operations to ensure delivery of contracted KPIs;
• Assess complex issues and propose solutions to meet user needs;
• Drive continuous process improvements, executing and managing action plans;
• Serve as a point of reference for cooperatives and CAS companies in handling requests, aiming to meet user needs by directing solutions and following tickets end-to-end;
• Prioritize incidents and problems in coordination with business and systems teams;
• Align processes, lead action plan execution and deliver operational training.

Senior Integration Analyst

• Coordinate the operation of the Asset Monitoring Center, which includes a third-party team working 12/36 shifts, in addition to direct employees.
• In addition to operational and personnel management, this position will liaise with central offices and cooperatives on alarm and image/video monitoring topics.
• Coordinates a team of professionals.
• Responsible for the performance and results of a team within their discipline or function.
• Adapts plans and priorities to allocate resources and address professional challenges.
• Decisions are guided by policies, procedures and business plans; receives guidance from a manager.
• Provides technical guidance to subordinates, peers and/or clients.
• Resolves problems using defined processes.
• Manage employees by setting objectives, directing individual development plans and providing periodic feedback to monitor progress against contracted goals and the employee's development.

Physical Security Coordinator

• Execute, together with the team, the quarterly preparation of the Sicredi System's Combined Financial Statements.
• Build the data foundation and reconcile the financial statements' information with data provided by business areas and other source systems for financial products.
• Respond to external audit requests, clarifying questions about the financial statement figures.
• Support continuous improvement initiatives focused on automation and optimization of the financial statement preparation process.
• Apply intermediate knowledge of tools such as Excel, SAP and Hyperion/EPM to support activities.

Junior Accounting Analyst

• Executar, em conjunto com o time, a elaboração trimestral das Demonstrações Financeiras Combinadas do Sistema Sicredi.
• Construir a base e conciliar as informações das DFs com as informações disponibilizadas pelas áreas e demais sistemas de origem dos produtos financeiros.
• Realizar atendimento à auditoria externa, explicando dúvidas sobre os números das DFs.
• Apoiar iniciativas de melhoria contínua, com foco em automação e otimização do processo de elaboração das DFs.
• Aplicar conhecimentos intermediários em ferramentas como Excel, SAP e Hyperion/EPM para suporte às atividades.

Analista Contábil Junior

General Counsel

• Responsible for providing legal advice and consultancy to the internal business areas of the Sicredi Administrative Center (CAS), located in Porto Alegre (POA), including support to Centrals and Cooperatives;
• Draft and review contracts, partnerships, agreements and other administrative and commercial instruments of Sicredi, ensuring compliance with current regulations and market best practices;
• Prepare legal opinions, studies and guidance in areas of responsibility, especially those related to the creation of new products and the review of existing products, including legal, regulatory and normative impacts;
• Provide legal support and advisory on matters related to business, products, services and financial and non-financial transactions;
• Assess and monitor legislative changes and regulatory impacts on Sicredi’s activities and provide corresponding guidance;
• Collaborate and work together with other internal areas and colleagues from the Legal Superintendency and Sicredi to add value to the business and ensure compliance with applicable laws and regulations;
• Draft and review internal policies, standards, trainings and procedures related to financial and non-financial business and products;
• Work collaboratively with cross-functional areas within Sicredi on projects, initiatives or any joint work fronts;
• Prepare and deliver trainings in areas of responsibility;
• Serve as a focal point for matters of moderate complexity;
• Assist management in the development, implementation and monitoring of work plans and the review of management flows and processes.

Mid-level Attorney – Business

• Excellent analytical skills and the ability to solve complex problems effectively;
• Knowledge of and practical experience with process management, productivity, and efficiency methodologies;
• Ability to map and analyze existing processes, identify bottlenecks and waste, and propose solutions to improve productivity and operational quality;
• Strong verbal and written communication skills;
• Ability to work collaboratively and effectively within a team;
• Sense of accountability;
• Ability to work with large volumes of data, using data analysis tools and techniques to extract actionable insights;
• Ability to anticipate user needs and resolve issues efficiently;
• Awareness of market trends and best practices related to process methodologies, KPI tracking, and productivity monitoring, continuously seeking professional development and improvement;
• Enjoy multitasking and possess strong analytical skills;
• Proactive and collaborative mindset;
• Ability to learn quickly, unlearn and relearn, adapting rapidly to change;
• Communication, collaboration, organizational skills, and proactivity.