Sicredi

People Operations

• Conducts statistical studies aimed at producing actionable business knowledge and supporting decision-making;
• Identifies trends and predictive models to support managers in decision-making;
• Develops and implements analytical initiatives to support HR strategies;
• Serves as the technical authority on People Analytics, guiding and influencing decisions based on insights derived from people data and providing technical guidance on best practices in data analysis and methodologies, while sharing insights and market updates related to analytics trends and technologies;
• Makes strategic recommendations based on in-depth analyses;
• Leads the identification of improvement opportunities based on data and drives the improvement, organization, cleaning, curation, creation and modeling of datasets;
• Provides technical direction for training on the use of People Analytics tools;
• Acts as the reference for data governance in People Analytics and advises peers, working in close collaboration with the Data Horizontal team to ensure systemic best practices are followed.

People Analytics Specialist

Business Analyst

• Lead the identification, analysis and prioritization of business needs, ensuring alignment with the product vertical’s strategy and the business objectives of PJ and Agro journeys;
• Act as a bridge between business, technology and user experience, ensuring deep understanding of requirements and consistent translation into viable, scalable solutions;
• Structure and guide the definition of functional and non-functional requirements, user stories and acceptance criteria, ensuring high quality, clarity and traceability;
• Map and review end-to-end journeys and processes with a systemic view, identifying interdependencies, operational risks, friction points and opportunities for efficiency gains;
• Propose foundational solutions and continuous improvements based on data, evidence and strategy, ensuring meaningful business impact and consistent evolution of the journeys;
• Influence strategic product and business decisions using data, analysis and domain knowledge to direct priorities and solution paths;
• Prepare materials and executive reports to support product positioning and communication;
• Work consultatively with cooperatives, helping them identify business opportunities that contribute to system results;
• Continuously analyze onboarding journey indicators and metrics (e.g., conversion, time to account opening, rejection rate, attrition, NPS, CAC, CTS, others), identify root causes and drive improvements based on those analyses;
• Drive continuous evolution of the journeys based on data and evidence, ensuring efficient prioritization and sustainable value delivery;
• Mentor and support junior and mid-level analysts by sharing knowledge, guiding approaches and raising the team’s technical and analytical level;
• Anticipate technical, delivery, operational and business risks, propose mitigation plans and ensure greater predictability in deliveries;
• Ensure consistency of solutions within the vertical’s product ecosystem, avoiding rework, redundancies and misalignment between journeys.

Senior Business Analyst – PJ & Agro Relationship Onboarding

• Analyze the business context, the corporate (PJ) and agribusiness (Agro) onboarding journeys and associated processes, identifying operational bottlenecks, regulatory risks and opportunities to improve the member experience;
• Conduct structured requirements gathering with stakeholders (cooperatives, regional centers, internal areas and product teams), ensuring a clear understanding of business needs and alignment of expectations;
• Support the discovery process in partnership with PMs and designers, contributing analyses, hypotheses, data collection and a deep understanding of cooperatives’ and corporate/Agro members’ pain points;
• Map end-to-end journeys and processes (AS IS and TO BE), identifying systemic impacts, interdependencies between areas and opportunities for simplification and standardization (systemic view with a technology-oriented approach);
• Translate business needs into structured solutions, acting as a bridge between business areas and technical teams, ensuring clarity, feasibility and consistency of deliverables;
• Continuously engage with internal and external stakeholders, promoting alignment among product, technology, operations and cooperatives, and ensuring clear and transparent communication;
• Assess the impacts of regulatory changes (BACEN, LGPD, internal policies) on onboarding flows and products, proposing adjustments and ensuring compliance;
• Monitor the development of solutions with agile teams, resolving questions, refining requirements and ensuring adherence to the defined scope;
• Validate functional deliverables (user acceptance), ensuring they meet business criteria, established rules and the expected end-user experience;
• Analyze journey metrics and KPIs (e.g., conversion, account opening time, rejections, churn, cost), identifying trends and opportunities for continuous improvement;
• Document processes, business rules, flows and standards, contributing to the creation and maintenance of manuals, best-practice guides and support materials;
• Support backlog prioritization together with the PM, contributing business perspective, member impact assessment and feasibility analysis for initiatives;
• Ensure consistency and standardization of solutions within the vertical, promoting alignment across different journeys and products in the association and accounts ecosystem.

Mid-level Business Analyst – Corporate (PJ) and Agribusiness (Agro) Relationship Onboarding

Data Analyst

• Define the strategic vision for data products aligned with business objectives.
• Translate strategic needs into clear mid- and long-term roadmaps.
• Prioritize data initiatives based on impact, feasibility and business value.
• Act as a bridge between business, data, technology and analytics to manage expectations and align priorities across multiple areas.
• Communicate value, risks and results clearly, focusing on impact.
• Conduct discovery with data users (analysts, data scientists, engineers and business teams).
• Identify pain points related to data quality, scalability, reliability and governance.
• Maintain and prioritize the data product backlog.
• Help the team define epics, features and requirements clearly.
• Ensure focus on high-value deliveries.
• Translate business needs into technically understandable requirements.
• Have a deep understanding of architecture, pipelines, models and technical trade-offs.
• Define KPIs and success metrics for the data product, such as:
• Adoption
• Recurring usage
• Quality / reliability

Senior Data Analyst – Focus on Analytical Products

General Counsel

• Operate in the Civil and Criminal Litigation Unit of the Sicredi Administrative Center (CAS), located in Porto Alegre, providing legal support to the central and local credit unions that make up the Sicredi system, overseeing, handling and managing the portfolio of judicial and administrative proceedings under the unit’s responsibility.
• Monitor, handle and manage high-complexity civil judicial and administrative proceedings (collective actions, public civil actions, etc.) together with external law firms, guiding and directing defense, appeals and settlement strategies, and providing technical support to other team members.
• Analyze scenarios and different situations from the perspective of risk materialization in the courts, using interpretation of legislation, doctrine and current case law to provide input and alternative perspectives for decision-making, assessing risks and proposing viable solutions for internal clients.
• Review cases, jurisprudential trends and critical concrete matters to propose business improvements aimed at preventing litigation and mitigating risks in judicial proceedings.
• Draft responses to legal inquiries and legal opinions on complex topics, always using clear and accessible language for internal clients.
• Develop trainings and systemic legal guidance that promote a consistent understanding of the various topics involved in the daily operations of credit unions, contribute to ongoing internal capacity building, and clarify the different aspects of the products and services Sicredi provides to its members.
• Collaborate with the other management areas that compose the Legal Superintendency (Business, Products & Contracts, and Legal Operations) and with other departments within CAS.
• Participate in various committees and associations, representing Sicredi.

Specialist Attorney

• Work at the Civil and Criminal Litigation Unit of the Centro Administrativo Sicredi (CAS), located in Porto Alegre, serving the central and local cooperatives that make up the Sicredi system by monitoring, handling and managing the portfolio of judicial and administrative proceedings under the unit's responsibility.
• Monitor, conduct and manage highly complex civil judicial and administrative proceedings (collective actions, public civil actions, etc.) together with external law firms, guiding and directing defense, appeals and conciliation strategies, and providing technical support to other team members.
• Analyze scenarios and different situations from the perspective of potential risk exposure in the courts, using interpretation of legislation, doctrine and up-to-date jurisprudence to provide input and alternative perspectives for decision-making, assessing risks and proposing viable solutions for internal clients.
• Review cases, jurisprudential trends and critical concrete cases to propose business improvements aimed at preventing litigation and mitigating risks in judicial proceedings.
• Draft responses to inquiries and legal opinions on complex topics, always using objective language that is accessible to internal clients.
• Develop trainings and systemic legal guidance that promote a uniform understanding of the various topics involved in the daily operations of credit cooperatives, ongoing internal capacity building and comprehension of the different aspects of the products and services Sicredi provides to its members.
• Collaborate with other management teams within the Legal Superintendency (Business, Products and Contracts, and Legal Operations) and with other areas that make up CAS.
• Participate in various committees and associations representing Sicredi.

Specialist Lawyer

Product Manager

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Product Manager – Focus on Payroll-Deductible Loans

Analyst

• Projetar, desenvolver e manter agentes de IA aplicados a processos corporativos.
• Desenvolver e integrar soluções de IA com RPA, workflows e sistemas corporativos.
• Atuar na orquestração de fluxos inteligentes, combinando modelos de IA, regras de negócio e automações.
• Implementar pipelines de dados, inferência e monitoramento de modelos.
• Garantir controle de versões, rastreabilidade e explicabilidade das soluções de IA.
• Trabalhar com engenharia de prompts, regras decisórias e modelos supervisionados ou não supervisionados.
• Apoiar a definição de arquiteturas de IA seguras e escaláveis.
• Monitorar performance, acurácia e comportamento dos modelos e agentes.
• Assegurar aderência às políticas de segurança da informação, LGPD e compliance.
• Elaborar documentação técnica e funcional das soluções desenvolvidas.
• Atuar de forma integrada com áreas de negócio, dados, automação, TI, risco e compliance.

Analista de Desenvolvimento de Sistemas

• Design, develop and maintain AI agents applied to corporate processes.
• Develop and integrate AI solutions with RPA, workflows and enterprise systems.
• Orchestrate intelligent flows by combining AI models, business rules and automations.
• Implement data pipelines, model inference and monitoring.
• Ensure version control, traceability and explainability of AI solutions.
• Work with prompt engineering, decision rules and supervised and unsupervised models.
• Support the definition of secure and scalable AI architectures.
• Monitor model and agent performance, accuracy and behavior.
• Ensure compliance with information security policies, LGPD and other regulatory requirements.
• Prepare technical and functional documentation for developed solutions.
• Collaborate closely with business, data, automation, IT, risk and compliance teams.

Systems Development Analyst

• Map stakeholders impacted by initiatives for relationship initiation/onboarding for Individuals (PF), Companies (PJ) and Agro clients, identifying levels of influence, interest and possible resistance to change.
• Analyze the impact of changes on processes, systems and operational routines, ensuring an end-to-end view of onboarding journeys and their critical touchpoints.
• Design and execute change management strategies aligned with business objectives, including communication, training and engagement components.
• Develop clear, segmented communication plans to ensure all stakeholders understand the purpose, benefits and implications of the changes.
• Create and coordinate training plans and support materials, ensuring customer service, operations and support teams are properly prepared.
• Monitor adoption and engagement indicators for implemented initiatives, proposing adjustments to the team based on data and collected feedback.
• Work closely with product, technology, operations and business teams to ensure continuous alignment and to anticipate change-related risks.
• Document learnings, best practices and results from change initiatives, contributing to the organization’s maturity on the subject and supporting the creation and maintenance of the area’s knowledge bases (KBs).
• Ensure the sustainability of implemented changes by tracking the consolidation of new processes and behaviors in day-to-day operations.

Mid-level Business Analyst, Change Management

• Analysis of the consortia market and identification of opportunities;
• Competitor analysis, product metrics, conducting benchmarking, etc.;
• Interaction with Business, Support and Cooperative teams to capture ideas, requests, demands, problems, needs, opportunities and solution hypotheses;
• Monitoring the results of delivered items and metrics that contribute to continuous product improvement;
• Support to the Product Management Analyst in researching items relevant to achieving expected results and executing the product strategy;
• Support in the development and implementation of new products: feasibility studies, risk and impact mapping, system parameterization, etc.;
• Support in hypothesis testing and follow-up of results;
• Creation of support materials, training, manuals, etc., contributing to the definition and creation of content;
• Writing technical requirements to guide development.

Mid-level Business Analyst – Consortia

• Desenvolver e gerir o roadmap e backlog de Consórcio, alinhando aos objetivos e metas estratégicas
• Articular e negociar com stakeholders, garantindo alinhamento entre diferentes produtos do Sicredi
• Analisar dados e fornecer insights, orientando a tomada de decisões informadas.
• Identificar as dores e necessidades dos usuários e propor alternativas que envolvam o engajamento com nossas soluções, criação e entrega de valor;
• Liderar experimentos para validação de hipóteses, registrar e compartilhar os aprendizados para evolução do produto;
• Definir, priorizar e acompanhar métricas e objetivos de produto;
• Desenvolver um MVP traduzindo orientação abstrata em especificações detalhadas; envolvendo-se ativamente em discussões e capturando requisitos das partes interessadas.
• Exercer liderança, influenciando a equipe de desenvolvimento, engenharia, UX e demais, garantindo entregas de alta qualidade e cumprimento dos cronogramas.
• Liderar a criação de uma estratégia para o Ciclo de Vida do produto Consórcio, com foco na evolução digital, eficiência e uso de Inteligência Artificial.

Analista de Gestão de Produtos SR – Foco em Consórcio

• Perform credit analyses and issue technical opinions to support credit decision-making within the Cooperatives;
• Stay up to date on procedures and legislation related to credit analysis and credit granting;
• Stay updated on credit policies and maintain a critical perspective to propose improvements;
• Understand the business;
• Respond to cooperatives' requests and needs;
• Provide support and work collaboratively within the team.

Junior Credit Analyst

Marketing

• Analyze end-to-end funnels (digital and physical), covering stages such as:
• attraction and acquisition
• engagement and consideration
• conversion
• contracting / activation
• retention and recurrence
• Identify frictions in the funnel, bottlenecks and optimization opportunities, considering typical marketing variables such as channel, campaign, creative, audience and targeting.
• Evaluate the performance of initiatives and campaigns throughout the journey, connecting investment, costs (CPC, CPA, etc.), conversion and business outcomes.
• Help build and track key marketing metrics, such as conversion rates, channel efficiency and lead quality.
• Generate actionable hypotheses for campaign and journey optimization.
• Integrate digital journey data (web/app) with physical and relationship channels, ensuring a complete view of the impact of marketing actions.
• Support assisted conversion analyses, considering multiple touchpoints and an omnichannel journey.
• Contribute to attribution discussions, understanding the limitations of traditional models (e.g., last-click) and their impact on marketing decision-making.

Marketing Intelligence Specialist – Product Focus

• Auxílio na implementação de estratégias de Gestão da Mudança para projetos de transformação organizacional.
• Realizar diagnósticos de maturidade de Gestão da Mudança nos temas de Soluções de Crédito e Negócios identificando oportunidades de atuação.
• Mapear necessidades de treinamento e apoiar na criação de trilhas formativas.
• Acompanhar indicadores de resultado das frentes de atuação de Soluções de Crédito e Negócios com proposição de ações e evoluções futuras.
• Prover reportes e alinhamento executivo acerca das principais mudanças da organização.
• Realizar ações de engajamento, sensibilização e mobilização dos times de Soluções de Crédito e Negócios junto com as Centrais e Cooperativas.
• Atuar como articulador com áreas parceiras com impacto nas mudanças.
• Ser precursor do tema para a organização.