Senior Product Manager, Invoicing
Instacart
Senior Product Manager
ShopBack
full-time
Posted on:
Location Type: Office
Location: Shenzhen • 🇨🇳 China
Visit company websiteJob Level
Senior
About the role
- Own and evolve identity-related journeys — from login and account access to recovery and security — ensuring they are secure, intuitive, and scalable.
- Optimise how users view, manage, and understand their cashback — improving clarity, reducing support friction, and helping users feel confident about their rewards.
- Improve how users find and act on information across the platform — particularly within search and account tools — focusing on speed, clarity, and conversion outcomes.
- Elevate the quality of search through smarter ranking, contextual suggestions, and intent-based personalisation — including zero-state experiences.
- Deliver consistent and context-aware experiences across app, web, and browser extension while tailoring UX to each surface.
- Identify and improve key lifecycle moments across activation, re-engagement, and high-frequency usage to drive retention.
- Leverage qualitative and quantitative insights to uncover pain points, validate hypotheses, and make high-impact decisions that guide roadmap priorities.
- Work closely with engineering, analytics, design, and business teams to launch high-quality features at scale.
- Define and communicate a clear vision for product areas — balancing near-term delivery with longer-term strategic investments.
Requirements
- 6-8 years of product management experience, ideally in consumer tech, fintech, or e-commerce — with ownership of logged-in user journeys, trust-centric flows, or high-traffic features.
- Strong ability to manage complexity, work across platforms, and deliver meaningful user and business outcomes through fast, focused iteration.
- Deep empathy for user needs and behaviour, especially around usability, transparency, and confidence-building in product experiences.
- Proficient in using data to diagnose problems, size opportunities, and measure results — comfortable shaping and interpreting experiments.
- Comfortable working with engineering on backend-heavy or infrastructure-centric projects (e.g. search systems, account logic, or cashback reconciliation).
- Clear, structured communicator who can align teams, stakeholders, and leadership behind a strong product direction.
- Capable of shaping a long-term roadmap while delivering incremental wins that compound value over time.
- Demonstrated use of Generative AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.
- Bonus: Experience with rewards, identity systems, or search; exposure to multi-market products.
- Bonus: Experience working in diverse markets and fluency in multiple languages.
Benefits
- Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
- Be part of a winning team on a journey to global scale.
- Competitive compensation based on your performance.
- Candid, open, and collaborative culture where feedback is valued.
- Work-From-Anywhere benefit to enable you to thrive personally and professionally.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementuser journey optimizationdata analysisuser experience designsearch system developmentbackend infrastructureiterative developmentGenerative AIusability testingconversion optimization
Soft skills
complexity managementempathy for user needsstructured communicationstakeholder alignmentstrategic visionteam collaborationproblem-solvingdecision-makingadaptabilityuser advocacy
