Jerry

Senior Product Manager, New Products

Jerry

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, Massachusetts, Utah

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Job Level

Senior

About the role

  • Own how Jerry reimagines auto repair and maintenance — a space ready for a clearer, more trusted experience.
  • Are you a curious and data-driven Sr. Product Manager with deep customer empathy and strong UI/UX instincts, ready to own a critical piece of our mission to radically simplify car ownership? If so, you’ll be joining a company that’s already proven its momentum and is only just getting started. In 6 years, we’ve amassed 5M customers and are building toward a 10x expansion over the next few years.
  • As a Sr. Product Manager on our GarageGuard team, you won't just be optimizing flows, you'll bring consumer-grade clarity and guidance to moments that matter: when an engine light turns on, an unexpected noise appears, or maintenance is due. You’ll shape how drivers discover, diagnose, and resolve car issues through GarageGuard, including experiences like diagnostics, recall & maintenance alerts, shop finder, repair estimates, car value, and a digital glovebox.
  • You'll partner closely with exceptional product managers, engineers, data scientists, and designers/researchers to solve tangible problems and build features that are truly impactful. You will have a direct and significant impact on how people feel about caring for their cars — and on our path to becoming a $10B business.
  • How You Will Make an Impact:
  • Drive measurable gains in engagement and user onboards across GarageGuard’s core offerings by crafting friction-free, polished experiences.
  • Ship 0→1 features to modernize auto care for the average driver.
  • Uncover key opportunities to increase trust through deep-dive analyses and a first-principles understanding of user behavior.
  • Thoughtfully employ the latest AI technology to make GarageGuard faster, clearer, and more helpful.
  • Map end-to-end journeys (from symptom triage to booking a shop) to identify moments of confusion, anxiety, or drop-off.
  • Conduct insightful user research (qual + quant), rapidly prototype with Design, and translate findings into elegant, shippable solutions; validate with A/B tests and usability studies.
  • Set a high UX quality bar (clarity, speed, consistency) and partner with Engineering and Design to instrument, measure, and iterate.

Requirements

  • Proven consumer product manager: You’ve spent 5+ years in consumer tech delivering meaningful impact, with experience partnering closely with Product Design/Research and shipping consumer-grade polish on mobile or web.
  • Creative problem-solver: You thrive on ambiguity and aren't afraid to tackle challenges head-on with innovative solutions.
  • Tenacious: You possess a strong sense of ownership and drive, thriving in a fast-paced, high-stakes environment.
  • Customer-obsessed with product taste: You demonstrate strong empathy for consumer needs and a refined sense for UI/UX craft.
  • Data-driven, with conviction: You're deeply analytical and live in the data, yet you're decisive and can make informed decisions even with limited information.
  • Super organized, execution-focused: You can manage complex projects, collaborate with diverse teams, and consistently deliver results.
  • Detail-oriented and quality-minded: You pay attention to the little things, from how errors are handled to clarity in communication, accessibility, and edge cases, and you don’t move on without making sure the work is well-supported and measurable.
  • Comfortable with rigorous analyses, developing insightful hypotheses, and validating their impact on key metrics.
  • Bonus points if you've navigated the exciting (and sometimes chaotic) world of a startup.