Shields Health Solutions

Pharmacist

• Lead and manage a team of Patient Support Associates
• Provide coaching, performance management, and development
• Support hiring, onboarding, and training
• Motivate team members in both remote and onsite environments
• Ensure medication access through refills, prior authorizations, and financial assistance
• Manage support across hospitals/clinics to ensure timely patient care
• Maintain service level goals and quality standards
• Oversee pharmacy workflows (claims, deliveries, coordination of care)
• Conduct system audits and manage workflow efficiency
• Partner with hospital stakeholders through regular meetings
• Lead team meetings, track performance, and identify improvements
• Collaborate cross-functionally on projects and process enhancements
• Manage PTO, timekeeping, and reporting
• Coordinate training and system access
• Maintain confidentiality of sensitive healthcare data

Patient Support Supervisor – Pharmacy Technician

• Proactively grow the specialty pharmacy patient population by identifying patients that are eligible to fill with a Shields Partner Pharmacy.
• Complete patient benefits investigations.
• Protect Shields values by keeping information confidential.
• Perform benefits investigation.
• Utilize multiple approved tools to identify insurance coverage.
• Research within patients' medical records for current medication regimen.
• Complete benefits investigation with approved Pharmacy Dispensing Systems.
• Document clearly and concisely all outcomes of benefits investigation in documentation tool.
• Collaborate with team members to provide an integrated approach of quality patient care.
• Identify trends, resolve problems; recommend improvements; implement change.

Benefit Eligibility Specialist, Pharmacy Technician

• Work with insurance companies to obtain medication approvals.
• Use pharmacy systems to enter data, run test claims, and manage follow-up actions.
• Document patient needs, authorization status, and assistance efforts across systems and EMRs.
• Communicate with prescribers to ensure accurate and appropriate prescriptions.
• Maintain detailed records of all patient interactions.
• Assist patients with insurance claims and medication adherence over the phone.
• Partner with pharmacists and liaisons to support coordinated patient care.
• Research information to support decisions and operational improvements.
• Manage and update data in relevant databases.
• Identify issues, recommend solutions, and participate in process improvement initiatives.
• Maintain confidentiality and ongoing professional development.
• Perform additional duties as needed; minimal travel may be required.

Pharmacy Technician – Prior Authorizations

Vice President

• Lead the Education, Practice, and Standards team, along with Regional Training and Onboarding & Experience teams, collectively responsible for training and onboarding approximately 75% of all new hires—from day one through their first five weeks of employment.
• Developing strong relationships with operations leaders across the business to understand and anticipate needs to evolve the training programs regularly to meet the needs of a growing business.
• Champion innovative learning models, including remote and hybrid training solutions, to support distributed teams.
• Serve as a key advisor to executive leadership on workforce capability, reskilling, and digital learning transformation.
• Design and scale remote training programs to support frontline, remote, and hybrid employees across multiple locations.
• Lead the adoption of virtual instructor-led training (VILT), e-learning modules, microlearning, and mobile-first training experiences.
• Ensure all remote learning is engaging, interactive, and aligned with adult learning principles.
• Optimize asynchronous learning opportunities to support geographically dispersed teams.
• Oversee Learning Management Systems (LMS) and Learning Experience Platforms (LXP), ensuring seamless access for remote learners.
• Drive the use of advanced learning technologies, including AI-driven personalization, virtual reality (VR), and analytics tools.
• Implement data-driven insights to measure engagement, skill acquisition, and training effectiveness across virtual environments.
• Establish KPIs and dashboards to measure training effectiveness, including remote learner engagement, completion rates, and competency outcomes.
• Continuously improve training strategies based on data, feedback, and patient care outcomes.
• Manage budgets, vendors, and external training partnerships.

Vice President of Training, Healthcare

Implementation Specialist

• Drive key workstreams within large-scale implementation projects
• Partner with hospital leaders and cross-functional teams to execute program launches
• Build project plans, track progress, and keep teams aligned
• Facilitate meetings and push decisions forward
• Evaluate workflows and help design more efficient processes
• Support system implementations and coordinate across IT, operations, and clinical teams

Implementation Manager

• Provide comprehensive medication management, including reconciliation, dose optimization, adherence support, and drug-level assessments aligned with evidence-based standards.
• Partner with physicians, specialists, and interdisciplinary teams to order individualized care plans under a CPA and promote seamless medication coordination.
• Monitor therapy effectiveness and safety, identify optimization and intervene as appropriate.
• Support quality-improvement and REMS initiatives.
• Provide recommendations to operations by supporting teammates as needed with complex prior authorizations, improving workflows, educating patients, and maintaining ongoing clinical development.

Clinical Pharmacy Specialist, HIV

Analyst

• Turn claims and pricing data into insights that drive access and revenue growth
• Support and evolve payer access strategies across partner sites
• Build clear, compelling deliverables for internal leaders, clients, and payer partners
• Own and manage multiple high-impact workstreams simultaneously
• Partner cross-functionally to execute initiatives and solve complex, ambiguous problems

Payor Analyst

• Conduct comprehensive clinical reviews, monitor patient adherence, and recommend evidence‑based therapeutic adjustments to improve outcomes across oncology and other specialty disease states.
• Lead daily workflow, ensure regulatory compliance, oversee support staff, resolve insurance and authorization barriers, and drive productivity and process‑improvement initiatives.
• Deliver direct clinical interventions, coordinate with healthcare teams, contribute to protocol development and research, and maintain ongoing professional education to support high‑quality patient care.

Clinical Pharmacist

Financial Planning and Analysis

• Produce site-level financials (heavy involvement in monthly P&Ls, baseline analyses, gross margin analyses, budgets, QBR support as needed, etc.) in a cadenced manner
• Track granular economic factors in the business and how changes may affect our forecasts, margins and financials and communicate timely throughout the organization
• Maintain detailed analyses of the financials, standard reporting packages and provide support to core business partners with ad hoc requests
• Assess and analyze each customers’ detailed revenue and cost of goods sold information to optimize revenue growth and gross margin opportunity
• Access and retrieve information and data from various systems and reporting tools. Collaborate with IT and others to develop improvements to systems, automate process flows and reports to facilitate distribution of actionable data
• Review monthly results and provide summative analysis to management and core business partners in a timely manner
• Collaborate cross-functionally, to identify, scope and monitor growth opportunities and initiatives (both revenue and margin)
• Support operations teams and core business partners with thoughtful financial insights and proactively communicate to business partners
• Develop data-driven business cases and evaluation criteria for growth and efficiency-oriented initiatives
• Build financial and operational metrics and dashboards to report key insights
• Support other FP&A workstreams as needed (examples: ERP and operational data integration, quarterly board materials, investor materials, month-end close process)

FP&A Analyst

Manager

• Serve as a trusted advisor to hospital partners by interpreting and applying accreditation standards in practical ways
• Lead accreditation readiness efforts, including gap analyses, policy development, and survey preparation
• Guide clients through mock audits, corrective action planning, and ongoing compliance efforts
• Develop tools, templates, and processes that support scalable and sustainable compliance
• Collaborate with leadership and cross-functional stakeholders to align on approach and priorities
• Deliver training and provide ongoing education on accreditation standards
• Identify risks, recommend solutions, and drive continuous improvement across quality programs
• Act as a subject matter expert on URAC and ACHC standards