Shady Grove Fertility

Technical Project Manager

• Develop and maintain project management best practices, methodologies, standards, tools, and templates
• Manage PMO and project resources to ensure that resources are not being over-consumed by any given project or projects
• Maintain the PMO’s Operational Process Assets (OPAs) including Lessons-Learned Repository, Issue-Tracking Log, Risk Registry, RAID Log, past Project Management Plans, etc.
• Work alongside USF Practices and departments to identify, direct, and vet project opportunities
• Organize and assist with incoming project requests, working with requestors to explore the challenge, objectives, and benefits of the requested project
• Work with the requester to facilitate the submission of a business case and project charter, and other required documentation to the project review and formal approval process
• Work with USF Practices to identify and execute projects that utilize IT systems and result in either a decrease in department/practice cost, an increase in generated revenue, simplification of workflows, or improve the staff and/or patient experience
• Submit and/or represent project requests alongside project requestors, to the USF project steering committee for formal project approval, delay, or denial
• Act as a resource to USF Practices and departmental leadership that prefer to manage their projects independently of USF or practice PMO project managers
• Initiating, planning, executing, monitoring, controlling, and closing healthcare and IT related projects while ensuring projects are completed on time, on budget, and within scope
• Ensure that projects are appropriately resourced and that timelines and accurately assessed and communicated both prior to the approval of and throughout the project lifecycle
• Form unique project teams that include Project Sponsor, Project Manager, Stakeholders, SMEs, resources needed to conduct the work required to complete the project, and various other team members as needed
• Ensure projects are on time, within budget, and properly resourced and positioned to meet the deliverable’s acceptance criteria and quality
• Work in close collaboration with USF Practices, IT, and other teams/departments as needed, to promote open communication to ensure the delivery of project deliverables

Senior IT Project Manager

Billing Specialist

• Work denials by correcting, resubmitting, or appealing claims as appropriate
• Adjust accounts in accordance with denial findings and payer requirements
• Provide feedback to leadership and other departments to prevent recurring denials
• Review and investigate accounts flagged for collections
• Perform pre-listing reviews to confirm accounts meet criteria for collections
• Collaborate with collections agencies when accounts are approved for transfer
• Communicate with patients and insurance companies as needed to resolve outstanding balances
• Work directly with other internal departments (e.g., billing, patient services, operations) to resolve account discrepancies
• Provide monthly and ad hoc reporting to management on claim status, denials, collections, and authorization trends
• Identify process improvements to enhance efficiency and reduce claim denials or delays

Cryopreservation Billing Specialist

Financial Planning and Analysis

• Design, update, and deliver financial training programs for USF staff, including onboarding, orientation, and competency assessments
• Develop and maintain training materials aligned with organizational needs and financial workflows, policies, and systems
• Train staff on practice management, EMR, insurance processes, practice financial programs, and revenue cycle operations
• Collaborate with leadership, HR, RCM, Clinical Operations, and office teams to meet training and operational needs
• Manage training schedules, documentation, resources, and remote or on-site sessions, including new office implementations
• Monitor staff performance, quality, and patient satisfaction, providing coaching, continuing education, and support to ensure excellence; Onboard new staff
• Serve as a Super User for financial systems, maintain technical expertise, and stay current on industry updates
• Promote professional development, lead educational initiatives, and act as a role model for ethics, safety, and service excellence
• Ensure compliance with financial policies, SOX, HIPAA, and other legal regulations, reporting issues as needed
• Maintain confidentiality of patient and employee information while supporting operational goals

Financial Educator, Trainer

• Publish monthly financial results, utilizing Workday Adaptive Planning to automate standardized reporting in accordance with company procedures
• Create materials for monthly internal and external reporting purposes; drives analysis in support of that reporting
• Support annual budget process for all revenue and expense items across US Fertility’s various reproductive health clinics and ancillary business lines
• Assist in the preparation and compilation of periodic forecasts and budget templates
• Analyze and evaluate various types of data related to revenue, marketing, and operations to generate reports, ROI analyses, and detailed financial models
• Collaborate with business unit leaders to understand key drivers, risks, and opportunities
• Work cross-functionally within USF to drive value and insights into all aspects of business performance
• Extract, analyze, and evaluate data primarily using Power BI, Adaptive Planning, MS Excel, and other tools

Senior Financial Analyst

Director

• Oversee day-to-day management of a highly skilled team of network engineers and system administrators
• Work with the internal and external stakeholders to help define priorities and manage work intake
• Facilitate discussions across the disparate teams making sure communication is flowing in all directions
• Provide technical escalation point for production issues
• Perform capacity Management and budget planning to ensure infrastructure is in place to meet the needs of the business
• Prioritize multiple work streams simultaneously and meet project deadlines
• Capture metrics to help make decisions based on the data
• Create detailed Documentation

Director of Infrastructure

Procurement

• Develop and execute sourcing strategies for medical supplies, pharmaceuticals, equipment, and contracted services
• Conduct market analysis to identify cost-saving opportunities, alternative suppliers, and new product innovations
• Prepare and manage RFPs, RFIs, and RFQs; analyze vendor proposals and recommend optimal solutions
• Negotiate pricing, terms, and service-level agreements with suppliers to achieve cost reduction and value improvement
• Establish and maintain strong supplier relationships to support reliability, quality, and service performance
• Collaborate with legal and compliance teams to manage contract development, review, and renewal cycles
• Ensure all contracts & pricing agreements are appropriately loaded into ContractWorks by defined business category
• Monitor vendor performance through KPIs, scorecards, and quality evaluations; address issues proactively
• Evaluate product standardization and utilization opportunities across departments or facilities
• Analyze purchasing data, spend categories, and utilization trends to identify efficiencies and cost-saving initiatives
• Present sourcing recommendations, cost impacts, and financial analyses to leadership teams
• Maintain accurate sourcing and purchasing documentation within COUPA procure to pay system
• Partner with clinicians to evaluate clinical efficacy, alternatives, and product conversions
• Work with finance, operations, infection control, and quality teams to ensure products meet performance and regulatory requirements
• Support supply chain improvement projects, technology upgrades, and process enhancements
• Ensure all sourcing processes adhere to healthcare regulations, accreditation standards, and organizational policies
• Maintain knowledge of industry trends, supply market dynamics, and regulatory changes (e.g., FDA, CMS, Joint Commission)

Senior IT Project Manager

Cryopreservation Billing Specialist

Financial Educator, Trainer

Senior Financial Analyst

Director of Infrastructure

Strategic Sourcing Specialist