Patient Liaison

Shady Grove Fertility

New Patient Liaison engaging prospective patients via consultations and building relationships at US Fertility. Collaborating with medical teams to improve patient experiences and appointment generation.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong inside sales capabilities with a focus on customer service, relationship building, and effective communication. Proficient in managing customer databases and reporting metrics to enhance sales processes.

Highest-signal resume keywords

Inside Sales ExperienceCustomer Service ExperienceActive ListeningEmpathetic CommunicationBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Interpersonal SkillsRelationship BuildingOrganizational SkillsSelf-Directed WorkEffective Follow-Up

Industry Keywords

Healthcare ServicesFertilityCustomer Database ManagementSales Metrics ReportingProspective Customer Consultations

About the role

Key responsibilities & impact

Prioritize time to generate increased new patient appointments by performing over the phone prospective customer consultations and closing new business
Use a “soft sell” and empathetic approach to convert prospective customers into very satisfied customers by responding to questions and explaining in detail the features and benefits of choosing US Fertility
Coordinate with USF offices and supervisors to ensure a seamless transition for prospective customers referred to medical diagnosis and treatment, especially when unusual conditions are present
Prepare and report on the metrics on the inside sales results and make recommendations to the leadership team on how to improve processes and increase sales
Accurately maintain customer database that tracks all relevant program information, including individual progress of prospective customers
Notate all unusual circumstances and document conversations with the potential customers in the database to ensure that complete, current and accurate information is available to everyone in the department
Follow-up with all prospective customers

Requirements

What you’ll need

Bachelor’s degree preferred
Five years customer service experience with at least two-three years inside sales experience
Competency in active listening and relationship building, and ability to communicate with empathy
Ability to build deep personal connections with callers who may be very emotional about the challenges they face in their effort to build a family
Ability to communicate accurately and concisely
Excellent interpersonal and telephone skills
Bilingual would be a plus
Ability to function in a self-directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execute timely and accurate follow through
Working knowledge of healthcare services/fertility is a plus

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Tuition assistance and professional development support
Performance-based bonus opportunities
Generous paid time off, paid holidays, and paid parental leave
Life and disability benefits
Fertility Discount Program
Employee wellness and recognition programs