Senior Account Manager - Hybrid (Irvine, CA)
OneDigital
Salary
💰 $700 per month
Job Level
Entry Level
About the role
- Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within allowed timeframes
- Work cross-functionally with fraud and disputes teams to determine next steps on a case-by-case basis
- Investigate individual transactions using internal policies and review methodologies to identify patterns or trends
- Understand systems and tools and investigate account patterns through data analysis
- Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
- Learn and maintain strong domain knowledge of fraud prevention techniques and technologies
- Maintain or exceed established SLAs for timely resolution of queued cases to minimize potential losses
- Handle escalations from internal and external stakeholders professionally and efficiently
Requirements
- Experience in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
- Attention to detail and ability to multitask
- Excellent problem-solving and analytical skills
- Strong business judgment and communication skills
- Ability to self-start and work with minimal supervision after training
- Minimum GPA of 4.0 out of 5.0
- Availability to work full-time Monday through Friday between 9:00 am - 5:30 pm Central Time
