Sezzle

Operations

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
• Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
• Understand our systems and tools; investigate account patterns through data analysis.
• Research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders in a professional and efficient manner.

Fraud Operations Intern

• Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within allowed timeframes
• Work cross-functionally with fraud and disputes teams to determine next steps on a case-by-case basis
• Investigate individual transactions using internal policies and review methodologies to identify patterns or trends
• Understand systems and tools and investigate account patterns through data analysis
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
• Learn and maintain strong domain knowledge of fraud prevention techniques and technologies
• Maintain or exceed established SLAs for timely resolution of queued cases to minimize potential losses
• Handle escalations from internal and external stakeholders professionally and efficiently

Chargeback Operations Intern

Software Engineer

• Design A.I. systems from the ground up
• Generate reliable and accurate training data for our A.I. systems
• Collaborate closely with engineers, data analysts, and business end users to build effective systems
• Write accurate and efficient SQL queries

AI Engineering Intern

Compliance

• Manage comprehensive compliance programs.
• Provide strategic direction for the compliance team and work with department heads to establish compliance priorities.
• Monitor regulatory developments and changes in the legal landscape to ensure the company remains compliant.
• Develop and deliver ethics and compliance training to employees.
• Collaborate with cross-functional teams, including legal, finance, and operations, to align compliance efforts with business objectives.
• Assess of all regulatory risks related to lending and business operations. Identify gaps in controls, highlighting areas of highest risk, and developing appropriate risk mitigation strategies
• Develop and maintain policies, standards, and other documented measures to formally set forth the principles and practices of regulatory compliance related to lending operations
• Work with business leaders and management to socialize lending compliance principles and practices and assist with developing procedures, systems, and processes to execute policy requirements
• Lead compliance oversight of programs for FCRA, FDCPA, MLA/SCRA, TCPA, EFTA, Reg E, Reg B, SCRA/MLA and credit reporting.
• Oversee monitoring protocols to assess and measure operations compliance with legal and regulatory requirements and identify defects and deficiencies requiring corrective action
• Ensure material compliance issues identified by any means and through any source related to lending operations are recorded, tracked, and reported to ensure their appropriate and timely resolution
• Prepare, deliver, and effectively communicate analysis and reporting regarding bank and lending operations compliance to oversight committees and management
• Serve as a champion for a culture of compliance and ethical conduct throughout the organization.

Fraud Operations Intern

Chargeback Operations Intern

AI Engineering Intern

VP, Compliance