First Alliance Credit Union

Member Solutions Advisor, Collections

First Alliance Credit Union

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $21 per hour

Job Level

Mid-LevelSenior

About the role

  • Continuously monitor and review delinquent or negative accounts to assess risk and determine appropriate follow-up actions
  • Identify trends in member delinquency and recommend improvements to process and procedure
  • Provide timely and effective written and verbal communication to members experiencing financial difficulties, explaining their account status and available options
  • Deliver applicable, tailored advice and solutions to help members navigate their financial challenges
  • Maintain accurate and up-to-date member solutions files, ensuring all communications and actions are well documented
  • Provide administrative support to Member Solutions Department, including creating reports and maintaining records
  • Assist in skip tracing efforts to locate members and facilitate timely resolutions of delinquent accounts
  • Aid in the preparation and sale of repossessed collateral, ensuring best efforts to obtain recoveries
  • Provide member education on loans and best financial practices; promote financial literacy initiatives
  • Assist in the legal review of documents to delinquent accounts, ensuring accuracy and compliance with applicable laws and regulations
  • Stay informed on economic and industry trends related to collections and asset recovery; participate in ongoing training and professional development

Requirements

  • High School education or GED
  • 3 – 5 Years of Financial Institution experience, with a minimum of 1 being in collections
  • Bilingual Spanish skills preferred; certified proficiency in Spanish or Somali may be eligible for additional compensation
  • Strong communication and interpersonal skills; ability to build rapport and trust with members
  • Ability to work well in a fast-paced environment and under pressure
  • Basic understanding of loans and credit union products and services
  • Ability to problem-solve and navigate complex issues
  • Ability to use a personal computer and related software applications
  • Solid math and bookkeeping abilities
  • Professionalism, self-motivation, openness to feedback, commitment to learning