Senior Commissions Collections Analyst
Hotel Engine
Swift
Member Solutions Advisor, Collections
First Alliance Credit Union
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
Mid-LevelSenior
About the role
- Continuously monitor and review delinquent or negative accounts to assess risk and determine appropriate follow-up actions
- Identify trends in member delinquency and recommend improvements to process and procedure
- Provide timely and effective written and verbal communication to members experiencing financial difficulties, explaining their account status and available options
- Deliver applicable, tailored advice and solutions to help members navigate their financial challenges
- Maintain accurate and up-to-date member solutions files, ensuring all communications and actions are well documented
- Provide administrative support to Member Solutions Department, including creating reports and maintaining records
- Assist in skip tracing efforts to locate members and facilitate timely resolutions of delinquent accounts
- Aid in the preparation and sale of repossessed collateral, ensuring best efforts to obtain recoveries
- Provide member education on loans and best financial practices; promote financial literacy initiatives
- Assist in the legal review of documents to delinquent accounts, ensuring accuracy and compliance with applicable laws and regulations
- Stay informed on economic and industry trends related to collections and asset recovery; participate in ongoing training and professional development
Requirements
- High School education or GED
- 3 – 5 Years of Financial Institution experience, with a minimum of 1 being in collections
- Bilingual Spanish skills preferred; certified proficiency in Spanish or Somali may be eligible for additional compensation
- Strong communication and interpersonal skills; ability to build rapport and trust with members
- Ability to work well in a fast-paced environment and under pressure
- Basic understanding of loans and credit union products and services
- Ability to problem-solve and navigate complex issues
- Ability to use a personal computer and related software applications
- Solid math and bookkeeping abilities
- Professionalism, self-motivation, openness to feedback, commitment to learning
