Sev1Tech LLC

Engineer

• Provide comprehensive support and maintenance for the Microsoft Intune mobility platform, including configuration, deployment, and ongoing management of mobile devices.
• Investigate and resolve Tier II support tickets related to Intune functionality, derived credentials, and mobile device management.
• Collaborate closely with Tier I support and other relevant teams to ensure timely resolution of issues and mentor Tier I staff.
• Create, configure, and manage device profiles, policies, and compliance rules within Intune to ensure devices are secured and compliant.
• Troubleshoot and resolve issues related to device enrollment, synchronization, and management.
• Collaborate with teams to implement and maintain derived credentials for mobile devices and ensure integration with Intune.
• Work with enterprise security and monitoring solutions to monitor and analyze the Intune environment; identify and respond to security incidents and vulnerabilities.
• Create and maintain documentation of Intune configurations, troubleshooting steps, and issue resolution procedures; generate regular reports on device compliance and performance.
• Follow and perform ITIL incident, problem and requirements management processes.
• Support the Solution Architect with design and implementation tasks, conduct root cause analysis, and develop/implement test strategies and document results.
• Address client queries and resolve mobile device related issues over the phone.

Tier II Mobility Engineer, Microsoft Intune

Software Engineer

Engineering Technician III

Security Engineer

Information Systems Security Officer

• Design, implement, and maintain Jamf Pro for managing macOS devices, including device enrollment, configuration profiles, policies, and application deployment
• Administer and troubleshoot macOS devices to ensure compliance with security standards, software updates, and organizational requirements
• Provide Tier 2/3 support for macOS-related issues, working closely with end-users and the IT support team to resolve problems efficiently
• Enforce security policies, manage encryption, and ensure devices meet organizational and industry compliance standards
• Develop and maintain scripts (e.g., Bash, Python) to automate workflows, reporting, and device management tasks within Jamf Pro
• Oversee deployment of macOS updates, third-party application patches, and firmware updates
• Maintain accurate device inventory and generate reports on device status, compliance, and usage metrics using Jamf Pro tools
• Integrate Jamf Pro with other systems (e.g., Entra ID, SSO, or endpoint security tools) and collaborate with cross-functional IT teams
• Create and maintain documentation for configurations, processes, and troubleshooting guides; provide training to IT staff and end-users
• Stay updated on Jamf Pro features, macOS updates, and industry best practices to recommend and implement enhancements to the MDM environment

Enterprise Jamf Engineer

Business Analyst

• Gather, analyze, and document technical requirements, use cases, and process flows for system enhancements and new development.
• Create and maintain Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles.
• Develop and update architecture diagrams, system diagrams, and data flow diagrams using tools such as Microsoft Visio.
• Serve as a liaison between technical teams and business stakeholders to ensure mutual understanding and alignment on project goals.
• Work within an Agile/Scrum team to support backlog refinement, sprint planning, and daily stand-ups.
• Track and manage action items, risks, and decisions throughout the project lifecycle.
• Utilize ServiceNow for workflow tracking, incident/request documentation, and change management processes.
• Facilitate meetings, document outcomes, and ensure follow-up actions are assigned and tracked to completion.
• Ensure compliance with internal documentation standards and audit readiness practices.
• Support CISA/OCIO Enterprise Engineering and Operations Support Services to establish enterprise IT capabilities, cloud migration, mobility and collaboration support, and security/performance improvements.

Project Coordinator / Technical Business Analyst

Backend Engineer

• Support lead BI developer and help maintain and enhance business intelligence dashboards and reports
• Support migration of legacy reports and create new, high-impact Power BI solutions
• Interface with key stakeholders and translate business requirements into technical solutions
• Design and develop advanced interactive Power BI dashboards that drive insights and support strategic decision-making
• Partner with the data engineering team to integrate Power BI with various data sources and implement data transformations
• Conduct in-depth data analysis to support business decisions, identify trends, and provide actionable insights
• Optimize Power BI dashboards for performance and usability, ensuring rapid load times and intuitive user experiences
• Create and maintain documentation for developed Power BI dashboards, data models, and processes
• Provide training and mentorship to junior developers and end-users on Power BI usage and best practices
• Collaborate with data engineering to develop and maintain ETL pipelines, ensuring data accuracy and integrity for front-end reporting in Power BI
• Work on-site in Arlington, VA approximately 2 days per week (subject to change per customer requirements)

Database Engineer, Power BI

System Administrator

• Provide full infrastructure and platform support of critical systems and applications for NAVSUP OIS
• Install, update, troubleshoot, monitor, optimize and maintain UNIX systems/servers and associated configurations
• Manage system/server resources including performance, capacity, availability, serviceability, and recoverability for production, development, test and COOP platforms
• Conduct periodic system maintenance including cleaning, disk checks, reboots, data dumps, and testing
• Evaluate and optimize system software; install releases; maintain utilities; test and debug system software; prepare and edit system documentation
• Maintain cybersecurity and baseline system security per organizational policies, IAVM, STIGs, CND directives, RMF
• Plan, execute, and verify data redundancy and system recovery procedures; monitor backups and restore files as requested
• Manage accounts, network rights, and access per OIS Access Control Plan
• Complete After Action Reports for abnormal operations and incident reporting
• Provide after-hours and on-call support as needed; participate in team on-call rotation
• Develop and document OIS systems administration standard operating procedures

UNIX Systems Administrator

Support Engineer

• Perform tactical radio field support; troubleshoot, install, and maintain C5ISR equipment.
• Provide communications engineering expertise to PEO C3T addressing tactical enterprise and local area C4ISR challenges.
• Serve as SME for SoS architecture development, next-generation technology insertion, and integration planning of future C4ISR capabilities.
• Provide analysis, assessments, and test evaluation of potential high-payoff communications capabilities in support of global warfighter C4ISR support plans.
• Support Government by performing trade-off studies for system-level design and material acquisition of tactical communication systems; implement and test methodologies and devices.
• Monitor and respond to complex technical control facility hardware and software problems; interface with vendor support groups for escalation.
• Provide quality assurance review and evaluation of new and existing software products.
• Deploy to austere locations and work in and around military vehicles; travel up to 50% depending on workload.

Field Support Technician

Program Manager

• Exercise comprehensive oversight of all contractor personnel and activities, ensuring adherence to the PWS and applicable standards
• Possess authority to commit contractor resources and make binding decisions on behalf of the contractor organization
• Development and maintenance of project plans, schedules, and budgets
• Management of contract performance
• Quality control
• Risk mitigation
• Stakeholder engagement
• Proactive communication of potential issues to the Government
• Maintain a continuous on-site presence and be responsive to all Government inquiries and concerns