Sev1Tech LLC

Project Coordinator / Technical Business Analyst

Sev1Tech LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Job Level

Mid-LevelSenior

Tech Stack

CloudCyber SecurityITSMServiceNow

About the role

  • Gather, analyze, and document technical requirements, use cases, and process flows for system enhancements and new development.
  • Create and maintain Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles.
  • Develop and update architecture diagrams, system diagrams, and data flow diagrams using tools such as Microsoft Visio.
  • Serve as a liaison between technical teams and business stakeholders to ensure mutual understanding and alignment on project goals.
  • Work within an Agile/Scrum team to support backlog refinement, sprint planning, and daily stand-ups.
  • Track and manage action items, risks, and decisions throughout the project lifecycle.
  • Utilize ServiceNow for workflow tracking, incident/request documentation, and change management processes.
  • Facilitate meetings, document outcomes, and ensure follow-up actions are assigned and tracked to completion.
  • Ensure compliance with internal documentation standards and audit readiness practices.
  • Support CISA/OCIO Enterprise Engineering and Operations Support Services to establish enterprise IT capabilities, cloud migration, mobility and collaboration support, and security/performance improvements.

Requirements

  • Minimum of 4 years’ working experience as a Project Coordinator or Business Analyst in IT environments, with at least 2 years’ experience in a relevant industry.
  • Proven experience in documenting technical requirements, SOPs, system designs, and process flows.
  • Hands-on experience with ServiceNow for ITSM, ITOM, or CMDB processes.
  • Proficiency with Microsoft Visio for creating technical diagrams.
  • Strong understanding of Agile methodologies, including Scrum ceremonies and backlog management.
  • Excellent written and verbal communication skills with strong attention to detail.
  • Ability to work independently and collaboratively with cross-functional teams.
  • Must be a U.S. Citizen.
  • DHS Suitability / security clearance considerations (DHS EOD preferred; DoD Secret/Top Secret acceptable; willingness to obtain EOD clearance).
  • Desired: 3+ years’ experience as a program delivery manager.
  • Desired: Familiarity with cloud platforms and architecture components.
  • Desired: Experience with ServiceNow SPM or other Agile project management tools.
  • Desired: Technical writing or documentation certification is a plus.