Associate Product Technical Support
Johnson Controls
Field Support Technician
Sev1Tech LLC
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Perform tactical radio field support; troubleshoot, install, and maintain C5ISR equipment.
- Provide communications engineering expertise to PEO C3T addressing tactical enterprise and local area C4ISR challenges.
- Serve as SME for SoS architecture development, next-generation technology insertion, and integration planning of future C4ISR capabilities.
- Provide analysis, assessments, and test evaluation of potential high-payoff communications capabilities in support of global warfighter C4ISR support plans.
- Support Government by performing trade-off studies for system-level design and material acquisition of tactical communication systems; implement and test methodologies and devices.
- Monitor and respond to complex technical control facility hardware and software problems; interface with vendor support groups for escalation.
- Provide quality assurance review and evaluation of new and existing software products.
- Deploy to austere locations and work in and around military vehicles; travel up to 50% depending on workload.
Requirements
- Bachelor’s degree (preferred in Computer Science, Information Systems, Engineering, Business or related scientific or technical discipline). Four (4) additional years of direct relevant technical experience may be substituted for education.
- Candidate must be a US Citizen and have an Active SECRET security clearance.
- A minimum of five (5) years related experience.
- Technical expertise in communications network engineering, satellite communications, architecture, analysis, development, and network operations support.
- Capability to distinguish between hardware and software problems in multi-vendor systems.
- SME with regard to strategic areas of SoS architecture development including next generation technology insertion strategies and integration planning of future C4ISR capabilities.
- Ability to provide analysis and assessments and test evaluation of potential communications capabilities and perform trade-off studies for system level design and material acquisition.
- Ability to implement and test methodologies and devices for tactical communication systems.
- Monitors and responds to complex technical control facility hardware and software problems.
- Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
- Provide quality assurance review and evaluation of new and existing software products.
- Required to deploy to austere locations and climb in and around military vehicles of all types.
- Required to regularly sit, walk, and/or stand throughout various times during the day.
- Up to 50 percent travel depending on the workload.
- Tactical Radio Experience (desired): SINCGARS, TACSAT, MOUS, TSM, HF Operations.
- Prior military experience (desired).
