Sev1Tech LLC

Tier II Mobility Engineer, Microsoft Intune

Sev1Tech LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Job Level

Mid-LevelSenior

Tech Stack

AndroidApacheAzureCloudCyber SecurityDNSFirewallsiOSLinux

About the role

  • Provide comprehensive support and maintenance for the Microsoft Intune mobility platform, including configuration, deployment, and ongoing management of mobile devices.
  • Investigate and resolve Tier II support tickets related to Intune functionality, derived credentials, and mobile device management.
  • Collaborate closely with Tier I support and other relevant teams to ensure timely resolution of issues and mentor Tier I staff.
  • Create, configure, and manage device profiles, policies, and compliance rules within Intune to ensure devices are secured and compliant.
  • Troubleshoot and resolve issues related to device enrollment, synchronization, and management.
  • Collaborate with teams to implement and maintain derived credentials for mobile devices and ensure integration with Intune.
  • Work with enterprise security and monitoring solutions to monitor and analyze the Intune environment; identify and respond to security incidents and vulnerabilities.
  • Create and maintain documentation of Intune configurations, troubleshooting steps, and issue resolution procedures; generate regular reports on device compliance and performance.
  • Follow and perform ITIL incident, problem and requirements management processes.
  • Support the Solution Architect with design and implementation tasks, conduct root cause analysis, and develop/implement test strategies and document results.
  • Address client queries and resolve mobile device related issues over the phone.

Requirements

  • Bachelors Degree in Information Technology, Computer Science or related degree.
  • 3 years' work experience as a Network/System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS, etc.).
  • Admin level experience with firewalls, VPN, DNS and general network and network security infrastructure.
  • Strong understanding of servers & configuration & maintenance: Windows Server 2008 / 2003 / 2013, Exchange, O365, Azure AD, Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, RedHat, Photon, Open Suse), other mail systems, web certifications such as SSL and IIS.
  • ITIL based Service Management workflow applications such as incident, problem and requirements management.
  • Security Administration experience: Authentication, Certificate system, etc.
  • Technical Certifications or demonstrable experience in supporting MDM products, focused on Microsoft Intune.
  • Working experience in supporting Enterprise Mobility Management (EMM) and MDM solutions at large scale Enterprise customers.
  • Experience supporting, maintaining and troubleshooting Intune or equivalent MDM systems.
  • Ability to mentor, teach and grow a small team from within to support growing customer requirements.
  • Excellent written and verbal communication skills.
  • Must be able to work with minimal supervision.
  • Security clearance preference: DHS Suitability; DHS EOD preferred; DoD Top Secret/Secret considered; willingness to obtain EOD clearance.