Vista Equity Partners

IT Support Specialist

Vista Equity Partners

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $110,000 - $130,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AzureDNSiOSITSMJamfMacOSPythonTCP/IP

About the role

  • Deliver exceptional end-user support with excellent communication, responsive follow-through, and strong advocacy for end-user needs.
  • Serve as the first point of contact for end users seeking technical assistance in person, over the phone, via email, or through Vista’s ITSM platform (JSM – Jira Service Management).
  • Perform in-person and remote troubleshooting for desktops, laptops, mobile devices, and enterprise applications.
  • Provide Tier 1 and Tier 2 support, escalating to Tier 3 as appropriate.
  • Manage critical IT processes such as employee onboarding/offboarding, including provisioning and deprovisioning of software licenses, accounts, and devices.
  • Support and maintain IT assets and inventory for both hardware and software.
  • Administer Microsoft Entra ID (Azure AD), Active Directory, and Group Policy, including MFA, conditional access, and role-based access management.
  • Support SharePoint Online and Microsoft Teams sites, including governance, permissions, and integration with M365 services.
  • Configure and support A/V conference room platforms (Zoom, Microsoft Teams Rooms, Crestron, Poly, Logitech, etc.), ensuring reliable meeting experiences.
  • Manage enterprise MDM platforms (Intune, Jamf), including compliance policies, endpoint security, and automated deployments for Windows, MacOS, and iOS devices.
  • Leverage AI tools such as ChatGPT, Microsoft Copilot, and Claude to automate IT workflows, enhance knowledge bases, and enable self-service solutions for end users.
  • Identify and suggest improvements to IT processes and knowledge management documentation.
  • Collaborate with IT team members on projects, taking ownership of assigned deliverables and contributing as a key technical resource.
  • Provide mentorship and guidance to junior IT staff; demonstrate initiative and leadership in problem-solving and project execution.
  • Assist in managing vendor relationships and coordinating onsite vendor activities (e.g., printers, networking, video conferencing, repairs).
  • Evaluate existing systems and recommend technology upgrades and replacements as required.

Requirements

  • Strong working knowledge of: Microsoft Entra ID (Azure AD), Active Directory, Group Policy, MFA, and Conditional Access.
  • Microsoft 365 (SharePoint Online, Teams, Exchange Online, OneDrive).
  • Operating Systems: Windows, MacOS, iOS.
  • A/V conferencing platforms (Zoom, MS Teams, WebEx, Crestron, Logitech, Poly, etc.).
  • MDM platforms such as Intune and Jamf (deployment, compliance, conditional access).
  • ITSM platforms (JSM – Jira Service Management).
  • Experience with AI tools and automation: Familiarity with ChatGPT, Microsoft Copilot, Claude, or similar AI platforms.
  • Ability to design and implement AI-driven solutions for IT process automation, knowledge base optimization, and user self-service.
  • Additional technical experience with: Desktop/laptop imaging (Intune, Jamf, SCCM, Altiris).
  • Automated software packaging and deployment (Intune, Jamf, SCCM, PDQ).
  • Remote access and VPN tools.
  • Networking fundamentals (TCP/IP, DNS, DHCP).
  • Scripting languages (PowerShell, Python, VBS, etc.).
  • Enterprise SaaS platforms (Salesforce, Workday, JSM – Jira Service Management).
  • Preferred certifications: CompTIA A+, Network+, ITIL Foundations, Microsoft Certified: Modern Desktop Administrator Associate, or Microsoft Entra/M365 certifications.
  • Other requirements: 3–5 years of IT support experience with a track record of handling enterprise environments.
  • Strong problem-solving skills and ability to independently evaluate courses of action.
  • Excellent interpersonal, written, and verbal communication skills.
  • Demonstrated ability to deliver white-glove IT support in a professional manner.
  • Leadership potential: ability to mentor peers, take ownership of projects, and contribute to IT strategy.