Manufacturing Engineer, Electrical/Electronics – Entry Level
Boeing
Tier 1 Engineer, End User Support
Magna5
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
AzureCloudCyber SecurityDNSiOSJavaScriptMacOSSQLTCP/IPVMware
About the role
- Respond to customer support requests via phone, email, chat, or customer portal
- Troubleshoot end-user issues and fulfill service desk requests requiring IT involvement
- Troubleshoot beyond the PC, including servers, network devices, and cloud systems
- Interact with clients professionally and promptly
- Jointly solve problems through collaboration with team members
- Collaborate with Tier 2 and Tier 3 technicians on escalated customer support requests
- Document resolutions and build knowledge base articles
- Track time and activity in the Magna5 ticketing system
- Utilize Magna5 monitoring and cybersecurity systems to triage alerts and alarms
- Work under the manager’s direction as part of the Support Center team
Requirements
- Minimum of 1 year administering/supporting Remote-Desktop/Remote-App Environments
- Minimum of 1 year remote troubleshooting of printers/scanners/scan-to-fax
- Minimum of 1 year remote troubleshooting of VPN issues
- Minimum of 1 year Active Directory/Azure AD experience
- Minimum of 1 year Office365/Microsoft365 experience
- Minimum of 1 year LAN/WAN environments experience
- Experience with PSA and RMM Tools
- 1+ year in a Managed Service Provider environment (preferred)
- Experience remotely supporting Apple products including MacOS & iOS (preferred)
- Experience working with Life Sciences companies or in highly regulated environments (preferred)
- Microsoft Windows Server 2012/2016/2019/2022 knowledge (preferred)
- Microsoft 365 Administration (preferred)
- Active Directory (preferred)
- Fundamental understanding of DNS, DHCP and TCP/IP (preferred)
- Microsoft Exchange and SQL Server (preferred)
- VMware vSphere (preferred)
- Knowledge of back up technologies (preferred)
- Knowledge of security practices and policies (preferred)
- Associates degree in IT-related curriculum (Relevant and significant industry experience may provide as a substitute)
- Preferred certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate (MD100 MD101), Microsoft 365 Fundamentals, CompTIA Network+
- Ability to work independently and remain self-motivated
- Strong work ethic and a proven track record of attendance
- Ability to troubleshoot beyond the PC, including servers, network devices, and cloud systems
- Willingness/ability to work after-hours/night shifts according to posted schedule
