Magna5

Security Engineer

• As a vCISO, you will play a critical role in ensuring the security of our organization's systems and infrastructure.
• You will be responsible for supporting governance initiatives, assessing and managing risks, ensuring compliance with relevant regulations and standards, and providing technical expertise to enhance system security engineering.
• Additionally, you will support responsibilities related to SOC 2 Type II, HIPAA, and PCI compliance audits while ensuring the security of systems and infrastructure through strategic oversight.

Chief Information Security Officer, Virtual

Technical Project Manager

• Planning and overseeing projects to ensure they are completed quickly and within budget
• Development and management of project plans
• Management of ongoing milestones, project tasks, resources, and budget hours
• Maintain a constant and direct line of communication between Clients and relevant stakeholders (internally and externally)
• Project kickoff meetings (internal and external)
• Weekly project status meetings and project progress reports
• Act as point of escalation for any project related issues
• Identifies process improvements that close gaps and mitigates risk
• Ensure and improve upon customer information flow process from the Sales order through Magna5’s systems to billing

IT Project Manager

Account Executive

• Work-from-home position with travel to client locations
• Develop and execute sales strategies for new account territory
• Interact with and influence director and senior executives within customer organization
• Lead all aspects of sales initiatives and manage the end-to-end sales process
• Meet monthly, quarterly, and annual quotas within territory
• Develop a pipeline of qualified opportunities and manage CRM system with customer data

IT Sales Executive

Digital Marketing

• Work within our HubSpot instance to build targeted email campaigns, segment lists, and execute nurture workflows.
• Partner with our consultant to track and guide Google Ads performance. Build, launch, and monitor paid social campaigns (LinkedIn, Reddit), making data-driven adjustments based on performance.
• Collaborate with the marketing team and our developer to update website content, build landing pages, and support the execution of our SEO and AEO/GEO strategies.
• Support digital event execution for webinars and virtual events, including platform setup, registration support, speaker coordination, promotional emails, and lead tracking.
• Draft compelling B2B copy for digital channels using SME briefs, AI tools, and interviews with internal subject matter experts.
• Assist in the creation, formatting, and updating of sales collateral (e.g., slide decks, one-pagers, digital collateral).
• Monitor and report on campaign performance, including cost-per-lead, conversion rates, and email engagement, recommending improvements based on the data.

Digital Marketing Specialist

Network Engineer

• Respond to customer support requests through incident tickets, phone calls, and email
• Interact with clients using professionalism and promptness
• Work to solve problems through collaboration with team members
• Maintain quality customer service skills in all forms of communication
• Document resolutions and build knowledge base articles
• Proactive approach to incidents to decrease reoccurring issues
• Troubleshoot advanced problems with a high-level overview of client environments
• Engage in continued certification training to improve their skillset
• Opportunities to participate in internal projects and designs
• Willingness to certify and maintain relevant certifications for vendor partnership levels
• Willingness to participate in an on-call rotation
• Track time, activity, and communication through Magna5’s suite of applications

Tier 2 Network Engineer

• The Client Account Executive plays a critical role in driving revenue growth by expanding relationships within an existing portfolio of clients.
• This position focuses on identifying new opportunities within current accounts, strengthening client partnerships, and delivering solutions that provide continuous business value.
• Working primarily with small and mid-sized business (SMB) and mid-market clients already engaged with Magna5, this role collaborates closely with internal teams to ensure high client satisfaction, strong retention, and ongoing account expansion.
• This is a growth-focused account management role dedicated to expanding existing accounts, not acquiring net-new logos.
• Responsible for maximizing the value of assigned client relationships by driving account growth through strategic expansion initiatives.
• Identifying and executing cross-sell and upsell opportunities.
• Supporting renewals and retention efforts.
• Increasing client adoption of managed services, security offerings, and professional services.

Client Account Executive

• Develop and execute sales strategies for new account territory
• Responsible for developing and executing sales strategies to meet quotas
• Interact and influence multiple directors and senior executives within the customer organization
• Lead all aspects of sales initiatives and customer interactions
• Work under the guidance of senior sales professionals

• Develop and execute sales strategies for new account territory
• Responsible for achieving monthly, quarterly, and annual sales quotas
• Required to conduct in-person client meetings as necessary
• Collaborate closely with senior sales professionals and team members
• Lead all aspects of the sales initiatives

Systems Engineer

• Provide Tier 2 support via phone, ticketing system, email, and remote tools.
• Troubleshoot and resolve escalated incidents related to workstations, servers, networks, and cloud services.
• Own tickets through to resolution, ensuring timely communication and proper documentation.
• Collaborate with Tier 1 and Tier 3 resources to resolve complex issues and improve knowledge transfer.
• Support and maintain Microsoft Windows Server and desktop environments (AD, DNS, DHCP, GPO, file/print services).
• Administer Microsoft 365/Exchange Online, Teams, OneDrive, and related services.
• Perform user and group administration across various systems.
• Assist with management of switches, firewalls, wireless, VPN, and other network devices.
• Monitor client environments using RMM and monitoring tools; respond to alerts and remediate issues.
• Perform routine maintenance (patching, updates, backups, AV/EDR checks, capacity management).
• Participate in implementation and upgrade projects (migrations, standardization, new deployments).
• Contribute to standard operating procedures (SOPs), documentation, and knowledge base articles.
• Support security tools such as endpoint protection, MFA, email security, and backup/recovery solutions.
• Assist in responding to security-related alerts and incidents following established playbooks.
• Follow best practices and policies for system hardening, access control, and data protection.
• Mentor Tier 1 technicians and help elevate overall team capability.
• Provide feedback to improve tools, processes, and service delivery.
• Maintain strong customer relationships with a focus on responsiveness, quality, and professionalism.

Tier 2 Systems Engineer

• As a member of the Support Center team, a Tier 1 End User Support is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement.
• Responding to customer support requests that come in via phone, email, chat, or customer portal
• Interacting with clients using professionalism and promptness
• Jointly solving problems through collaboration with team members.
• Providing quality customer service skills in all forms of communication
• Collaborating with Tier 2 and Tier 3 technicians on escalated customer support requests
• Documenting resolutions and building knowledge base articles
• Tracking time and activity in the Magna5 ticketing system
• Utilizing the Magna5 monitoring and cybersecurity systems to triage alerts and alarms

Chief Information Security Officer, Virtual

IT Project Manager

IT Sales Executive

Digital Marketing Specialist

Tier 2 Network Engineer

Client Account Executive

IT Sales Executive

IT Sales Executive

Tier 2 Systems Engineer

Tier 1 Systems Engineer