Manufacturing Engineer, Electrical/Electronics – Entry Level
Boeing
Tier 1 Engineer, End User Support
Magna5
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
AzureCloudCyber SecurityDNSiOSJavaScriptMacOSSQLTCP/IPVMware
About the role
- As a member of the Support Center team, a Tier 1 End User Support is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement
- Responding to customer support requests that come in via phone, email, chat, or customer portal
- Interacting with clients using professionalism and promptness
- Jointly solving problems through collaboration with team members
- Providing quality customer service skills in all forms of communication
- Collaborating with Tier 2 and Tier 3 technicians on escalated customer support requests
- Documenting resolutions and building knowledge base articles
- Tracking time and activity in the Magna5 ticketing system
- Utilizing the Magna5 monitoring and cybersecurity systems to triage alerts and alarms
- Troubleshoot beyond the PC, including servers, network devices, and cloud systems
Requirements
- Minimum of 1 year administering/supporting Remote-Desktop/Remote-App Environments
- Remote troubleshooting of printers/scanners/scan-to-fax
- Remote troubleshooting of VPN issues
- Active Directory/Azure AD
- Office365/Microsoft365
- LAN/WAN environments
- Experience with PSA and RMM Tools
- Preferred: 1+ year in a Managed Service Provider environment
- Preferred: Experience remotely supporting Apple products including MacOS & iOS
- Preferred: Experience working with Life Sciences companies or in highly regulated environments
- Preferred Skills: Microsoft Windows Server 2012/2016/2019/2022, Microsoft 365 Administration, Active Directory, Fundamental understanding of DNS, DHCP and TCP/IP, Microsoft Exchange and SQL Server, VMware vSphere, Knowledge of back up technologies, Knowledge of security practices and policies
- Preferred Certifications: CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate MD100 MD101, Microsoft 365 Fundamentals, CompTIA Network+
