Service Express

Sales

• Develop and deliver high-impact sales training programs and onboarding experiences.
• Partner with Learning & Development, Marketing, Product, and Sales Ops to ensure teams have the right tools and content at the right time.
• Manage enablement platforms and CRM-integrated tools (Salesforce preferred).
• Implement new technology and design strategies to elevate performance.
• Drive adoption of sales methodologies and process improvements.
• Monitor program effectiveness using KPIs and feedback loops.
• Lead and coach a team of enablement professionals, fostering a culture of continuous learning and performance.
• Collaborate with Sales, Marketing, Service, and L&D teams to align training with company goals.
• Contribute to planning and forecasting with revenue leadership and provide feedback to Sales Leadership on team performance.

Director of Sales Enablement

System Administrator

• The IBMi System Administrator will partner with IBM i Operators and IBM i Associate System Administrators to ensure the customer’s IBM i environment including hardware, operating system and associated LPPs (License Program Products) are performing to meet customer expectations and documented SLAs.
• Respond quickly and accurately to customer inquiries
• Perform checks on multiple aspects of the customer environment including backup status, system disk usage, problem entries in message queues, and abnormal job status
• Develop and execute remediation plan on any identified issues
• Create reporting for periodic review with customers on overall performance, issue resolution, and project status
• Develop customized project plans for items such as OS updates, PTF updates, FSP and HMC updates and system migrations
• Perform PTF and operating system updates and upgrades
• Perform HMC and FSP updates
• Respond to and resolve escalation requests from IBM i Associate System Administrators and Operators

Director of Sales Enablement

IBM i Systems Administrator